Automatic - 10 Minutes News for Hoteliers - Page 31

2 min

Start-Up Spotlight: Meet the Solution That’s Turning Every Restaurant Phone Call Into a Revenue Stream

💻 Eva, a platform by foreva.ai, enhances restaurant operations. Who? Eva. When? Currently available. Where? Restaurants. What? Eva autonomously manages complex orders, increasing food order revenue by 15-25% and reducing staff call handling by 80-95%. How? Through a multi-modal AI system requiring under 24 hours for deployment. Eva integrates voice and SMS, offering personalized promotions and real-time customer interactions. The five-person team is working on multi-channel enhancements and encourages restaurants to adopt AI for operational efficiency.

2 min

Is Manual HR Holding Your Hospitality Business Back?

🏨 In the hospitality sector, workforce challenges are critical. Labor participation is stagnant at 62.5%-63%, hindered by factors like early retirement and childcare access. HR leaders face retention (59%), talent attraction (56%), and management (52%) issues, causing over $140,000 in annual productivity losses. Recruiting and onboarding are costly, at $18,818 annually. With turnover costing $10,431 per worker, outsourcing HR tasks is rising. By 2025, 59% plan to outsource payroll (43%) and other tasks for improved efficiency.

1 min

Ireckonu Unveils Integrated Marketing Automation to Turn Guest Data into Revenue

💸 In H1 2025, 123Compare.me's World Parity Monitor report found that in 75% of hotel searches, OTAs offer lower prices than hotel websites. True rate parity was present in only 22% of cases, with OTAs undercutting hotels on mobile 38% of the time. Although hotels offer better prices in 45% of comparisons, OTAs' volume impacts guest perception. Experts recommend improved rate management to address operational blind spots and enhance hotel profitability.

5 min

CASE STUDY: How Texas A&M Hotel Improved Communications and Boosted Operational Efficiency with Maestro PMS and PurpleCloud

📱 Texas A&M Hotel & Conference Center partnered with Maestro PMS and PurpleCloud Technologies to enhance operations, focusing on housekeeping. Room inspections dropped from 30 to under 10 minutes, and payroll costs decreased by around 12% in a year. Mobile solutions replaced manual systems, boosting efficiency and guest satisfaction, reaching 96.6%. Gamification improved staff engagement. The collaboration improved internal communication, workflow efficiency, and reduced operational costs, enhancing the guest experience.

1 min

Quore Equips 74 IHG Army Hotels with Housekeeping Platform to Enhance Mission Support

🏨 In H1 2025, 123Compare.me found that 75% of hotel searches show lower prices on OTAs than hotel websites. Rate parity was achieved in only 22% of searches, worsening on mobile devices (38% undercut by OTAs). Hotels offered better rates in 45% of individual comparisons. Disparities are linked to OTAs managing payment flows and applying unauthorized discounts. For profitability, hotels must actively manage rate parity, review agreements, and enhance direct booking strategies.

1 min

eviivo Integrates SMS and WhatsApp into Unified Guest Messaging Hub

📱 eviivo, a property management system, launched a new WhatsApp and SMS integration for its AI-powered Guest Manager. Text messages boast a 98% open rate, significantly higher than emails. This feature targets regional preferences: WhatsApp in Europe and SMS in the U.S., defaulting to SMS if needed. Users report potential savings of £300 per month. Operators in the US, UK, and France appreciate the enhanced guest communication and cost savings.

IHG and Salter Brothers Sign Long-Term Agreement to Deliver A Number of Hotels in Australia

🏨 July 30, 2025, Sydney, Australia: IHG Hotels & Resorts signs a long-term agreement with Salter Brothers to expand its Luxury & Lifestyle sector. Regent Hotels & Resorts returns to Australia after 28 years, with Regent Melbourne opening in 2030. Crowne Plaza hotels in Sydney Coogee Beach, Melbourne, and Canberra will rebrand as InterContinental. The redevelopment involves over $1 billion investment. Voco Gold Coast will undergo refurbishment. IHG operates 76 hotels in Australasia, with 26 more in development.

David Lance Joins Sheraton Grand Sydney Hyde Park as General Manager

📅 July 30, 2025, Sydney, Australia. Sheraton Grand Sydney Hyde Park appoints David Lance as General Manager. 🏨 Lance, an Australian with over 30 years of hospitality experience, previously served at Royal Orchid Sheraton Bangkok Riverside. He started his career in 1995 at Four Seasons Hotel Sydney and joined Marriott in 2003. Notable achievements include record profitability at Marriott Hotel Al Forsan in 2022. His new role aligns with Marriott's leadership focus in luxury hotels.

Peregrine Hospitality Appoints Jeff Knowlton as Chief Information Officer

🏨 Peregrine Hospitality, Denver, Colorado, July 30, 2025: Jeff Knowlton, with 25+ years in hospitality technology, joins as CIO. Previously at Sonesta International Hotels Corporation, Knowlton led tech transformations. His experience includes roles at Pursuit Collection, Sage Hospitality, Vail Resorts, and Marcus Hotels & Resorts. CEO Greg Kennealey emphasizes Knowlton's role in enhancing their hospitality portfolio through innovative technology. Knowlton aims to advance their tech platform, enhancing guest experiences.

2 min

Under New Ownership: Shipley Do-Nuts

🎮 Panda Express launched a gaming campaign for Hot Orange Chicken with Media AOR The Many and Super League on Fortnite Creative and Roblox. Over 265,000 players engaged in interactive cutscenes, earning in-game rewards. Players spent 65 days interacting, creating 185,000 engagements. The campaign targets Gen Z and runs until year-end with updates and new interactive elements. Hot Orange Chicken is available at Panda Express for a limited time this summer.

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