🛫 Pre-arrival readiness is a growing hospitality KPI, influencing guest satisfaction and revenue. Hotels, especially in island destinations like Cape Verde, should provide timely, non-promotional guidance to ease travel stress. This includes entry requirements, airport advice, and transfer details. Prepared guests are more likely to engage with hotel services, enhancing revenue. Hotels should track readiness indicators to improve communication strategies, supporting smoother operations and better guest experiences. Reducing arrival anxiety is key to future hospitality success.

🏨 Four years marks a typical tenure for general managers, enabling them to initiate and observe the impact of their work. Shorter tenures, one to two years, often fail to reveal long-term effects, complicating evaluation. Leadership transitions mask the origin of operational issues, as positive or negative conditions manifest under new leaders. The challenge lies in assessing a manager's lasting impact, with visibility favored over long-term production, perpetuating a cycle that obscures true leadership value.