Posts by author

Automatic

2359 posts
View Post
  • 1 min

WATCH: The True Value of a Technology Partner

💻 2025, watch as Jeremy Julian from Custom Business Solutions shares tips for restaurants choosing tech partners. Learn about evaluating POS systems and tech infrastructure effectively. Episode 2 of HT’s interview series highlights the importance of trust and support from tech partners during negotiations and implementation. Discover the value of hands-on assistance. Don't miss this insider insight—click "Watch the video" to see the conversation!
View Post
Share
View Post
  • 2 min

The New Infrastructure of Hospitality: How Tech Powers the Modern Guest Experience

💻 IHG and White Elephant Resorts are enhancing guest experiences through advanced technology. IHG’s Auto Connect Wi-Fi integrates with loyalty programs, while White Elephant uses Comcast’s X1 for in-room entertainment, creating a familiar environment. Scalable tech like SD-WAN ensures rapid deployment for IHG, supported by their IT Marketplace. White Elephant leverages Comcast for IT support. Both brands employ sensors for predictive maintenance and sustainability, aiming to reduce carbon footprints by 2030.
View Post
Share
View Post
  • 4 min

From Roadside to Remarkable: Motels Have Become Hospitality’s Quiet Tech Leaders

🏨 In 2024, OYO acquired Motel 6 for $525 million, and Wyndham modernized Super 8, propelling motels as tech leaders. By 2031, the motel software market is projected to grow from $374 million in 2020 to $959 million, with a 9.44% CAGR. Motels excel with digital upgrades, offering features like smart TVs and contactless check-in, aiming to match boutique hotel experiences. They utilize analytics for dynamic pricing and resource optimization, enhancing both efficiency and guest satisfaction.
View Post
Share
View Post
  • 3 min

Reimagining the Guest Experience: How Smart Displays Are Becoming Central to Hotel Tech Strategies

📱 Hotels are prioritizing technology investments, with plans to increase by 16% next year, as 72% of guests prefer tech-savvy accommodations. **60% of luxury hotels** have AI-driven smart room automation, enhancing guest experiences with personalized controls and reducing energy costs by up to 30%. **62% of remote workers** find hotels ideal for productivity, and **77% of business travelers** highlight the importance of business travel, emphasizing hotels’ need to adapt to digital demands and operational efficiency.
View Post
Share
View Post
  • 4 min

Developing an Effective and Scalable Onboarding Program: A Strategic Guide

📚 77% of new hires say a strong onboarding experience is crucial for long-term retention. New employees may take up to 12 months to reach full potential, highlighting the need for a year-long onboarding process. Preboarding is vital, especially in hospitality, to bridge knowledge gaps. Blending synchronous and asynchronous learning supports tailored, efficient upskilling. Tools like Adobe Learning Manager enhance engagement through personalized plans, microlearning, and feedback. Effective onboarding aligns with KPIs, boosts retention, and fosters organizational culture.
View Post
Share
View Post
  • 2 min

Restaurant Tech Pioneer Christopher Sebes Joins Tillster as Strategic Advisor

📈 Christopher Sebes has joined Tillster as Strategic Advisor to drive growth. Sebes, a restaurant-technology leader for 40 years, founded Xpient Solutions and led Xenial, contributing to major restaurant brands. He will aid Tillster’s unified commerce platform, processing millions of orders. Sebes' experience aligns with Tillster's expansion in the digital ordering market, as highlighted in their 2025 Phygital Index Report. The report emphasizes unified customer journeys as key to retaining loyalty.
View Post
Share
View Post
  • 13 min

The CMO’s comeback: Aligning the C-suite to drive customer-centric growth

📈 CEOs, CMOs, and CFOs must align to reignite growth. Fortune 100 executive teams grew by 50% from 2020-2022, but single customer-focused executives see 2.3x more growth than fragmented roles. Marketing budgets fell to 7.7% of revenue, down from 9.1%. Only 66% of Fortune 500 companies have CMOs, marking a drop since 2023. To drive growth, companies should empower CMOs as strategic leaders and enhance marketing-CFO collaboration for effective measurement systems.
View Post
Share