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Engine Unveils Insights+: A Competitive Intelligence Toolkit for Smarter Hotel Pricing Suggested Deck:

💻 Engine, a platform with over 1 million users, launched Insights+, a premium analytics suite, benefiting over 30,000 U.S. hotels. In 2025, 80% of revenue leaders expect increased ADR and 67% predict occupancy growth. Insights+ simplifies data into strategy with demand forecasting, competitive benchmarking, and business segmentation. It enhances revenue strategy with real-time data and focuses on high-margin business travel, offering a competitive edge in the hospitality data platform market.
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The KPI of Passion

🏨 2023, Madrid: Heather Byron and Jordan Kestle introduced the Return on Concierge (ROC) at Les Clefs d’Or. ROC assesses concierges' impact on hotel profitability, considering ancillary sales contributing 10%-15% of total revenue. Upscale hotels aim for 25%-30% of room revenue from ancillary spend. Key metrics include guest satisfaction scores and upsell conversion rates. A Cornell study shows a one-star rating boost allows for up to 11% rate increase. Personal service is crucial per J.D. Power's 2023 study.
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Not All Guests Are the Same. So Why Is Your Marketing?

📧 81% of customers prefer personalized experiences, both in person and digitally. 21% of marketing emails land in spam due to poor targeting. Hotels can improve engagement by segmenting guests based on stay dates, origin, rate codes, room choice, and booking channels. This method increases email deliverability, ROI, and fosters repeat bookings. Segmentation doesn't require complex data; basic insights suffice to tailor marketing efforts effectively and avoid generic communication pitfalls.
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NRA 2025: How Careit Connects Kitchens to Communities With a Tech-First Approach

🍳 Careit aims to ease food donations by integrating with kitchen and inventory platforms, allowing quick donation logging via an API. Amid rising food costs and closures, food insecurity is increasing, with four times more people seeking emergency assistance than pre-pandemic, yet only 2% of potential food is rescued. Careit seeks to enhance sustainability toolkits and ensure food reaches those in need efficiently.
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Seen and Heard at NRA 2025: Vendors’ Perspectives

📱 Michael Sien and Niko Papademetriou from Qu highlight tech innovations at the NRA show. With startups focusing on back-of-house solutions like inventory and supply chain, the industry sees a shift. Jace Kovacevich of Dish.io identifies increased traffic as 2025's primary restaurant challenge. Dish.io, in South Hall, introduces a marketing platform using QR codes to engage guests and boost return visits, stressing the importance of mobile presence with users spending 5-6 hours daily on phones.
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Cisco: Agentic AI to Handle 68% of Tech Vendor Support by 2028, Transforming Customer Experience

🛩 DoorDash and Wing launched drone delivery in Charlotte, NC. Customers within four miles of The Arboretum Shopping Center can order from local and national restaurants like Matcha Cafe Maiko and Panera Bread. This follows their 2022 Australia launch and US expansions to Southwest Virginia and Dallas-Fort Worth. The service aims to redefine local logistics and enhance customer experiences. Eligible addresses can access the service via the DoorDash app, with live tracking provided for deliveries.
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