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Automatic

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  • 2 min

Mirai’s New Booking Engine Is So Fast, Guests Might Actually Finish Booking

📶 Dense Air rebrands as IONX Networks to enhance mobile coverage solutions. IONX, led by CEO Jim Estes, focuses on resolving poor cellular coverage issues with scalable, secure solutions. With a customer-first approach, they target enterprises, operators, and property owners, offering improved connectivity through small cell technology and shared spectrum. Chief Revenue Officer Mark Meuleman emphasizes their commitment to fast, cost-effective solutions. IONX aims for seamless mobile experiences by addressing connectivity challenges. More at [IONX Networks](https://www.ionxnetworks.com/).
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Unified Customer Interactions: The Power of Real-Time AI Analysis

💻 Hospitality professionals leverage AI to enhance guest experiences. AI systems track interactions, maintaining context across time and channels, allowing staff to offer personalized service without guests repeating requests. AI predicts and addresses issues like late check-ins or tech glitches, improving problem-solving efficiency. Proactive interventions, like tech fixes or digital vouchers, enhance guest satisfaction. In this high-expectation industry, AI empowers staff to deliver seamless service, fostering trust and loyalty.
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CASE STUDY: Salad House Taps into Guest Feedback to Improve Operations and Guest Satisfaction

🥗 Since August 2024, Salad House has enhanced guest satisfaction and business performance using Ovation. Over 2,500 dissatisfied customers returned, driven by real-time feedback. They received 160 surveys per location monthly, increased Google star ratings by 0.2, and gained 28% more public reviews. Same Store Sales rose by 9.7% year-over-year. Ovation's AI tools and mobile-friendly surveys provided critical insights, maintaining a 95% customer retention rate, crucial for operational efficiency and franchisee coaching.
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The New User Experience: Why Hotel Tech Usability Is Key to Retaining Talent and Elevating Service

💻 In the USA, hotel staff turnover costs average $5,864 per hire, according to Cornell University's School of Hospitality Management. Modern Property Management Systems (PMS) with intuitive UX/UI can reduce onboarding time from weeks to days, improving retention and job satisfaction. This empowers staff to focus on guest service, reducing turnover and enhancing experiences. Automation handles repetitive tasks, supporting staff without replacing their decision-making. This approach creates agile, loyal teams, enhancing service quality.
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