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  • 2 min

DoorDash Announces Preferred Integration Partners

  • Automatic
  • 20 May 2025
🍱 HungerRush has integrated Grubhub into its POS system, joining DoorDash and Uber Eats. This centralizes food orders, eliminating separate tablets and third-party aggregators. James Ryan from Flippin’ Pizza notes improved accuracy and streamlined operations. Eran Hollander, HungerRush CPO, highlights enhanced guest experiences and reduced tech complexity. The integration reduces time, costs, and employee frustration. It's available to all HungerRush customers, offering real-time updates and efficient order management.
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Accor Unveils Sweeping Tech Overhaul for Meetings & Events Ecosystem

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  • 20 May 2025
🛌 Otelier partners with Preferred Hotels & Resorts in a global Alliance Partner Program. With more than 600 luxury properties in over 80 countries, Preferred Hotels & Resorts enhances member services through Otelier's IntelliSight, a business intelligence solution. IntelliSight centralizes data from all revenue outlets, replacing spreadsheets with visual dashboards. This aids hotel teams in making informed decisions and improving guest experiences. Otelier CEO Rob Lawrence emphasizes empowering hotels to deliver exceptional service.
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The Rise of AI Local News

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  • 20 May 2025
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Inside Operators’ Tech Agendas at NRA 2025

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  • 19 May 2025
🍽️ At the National Restaurant Association Show in Chicago, Capriotti's Sandwich Shop is preparing for a significant menu standardization launching in July to facilitate growth. Taziki’s Mediterranean Café focused on vendor relations, while Freddy’s Frozen Custard & Steakburgers ensured innovation pace. The Original Chop Shop plans to implement Curbit system-wide by May 21 to improve wait time accuracy and explored AI-driven PreciTaste for demand prediction.
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Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover

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  • 19 May 2025
💳 Manhatta in NYC has introduced "Checkless Payments," a digital payment system eliminating the traditional check process. This innovation, developed in partnership with Clover, debuted at the 2025 National Restaurant Association Show. Spearheaded by Union Square Hospitality Group (USHG) and Fiserv, this technology is live after spring tests. USHG plans to expand it across its locations and nationwide. Danny Meyer highlights this as a solution to enhance hospitality by removing delays in settling bills.
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  • 2 min

NRA 2025: Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover

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  • 19 May 2025
💳 Union Square Hospitality Group (USHG) introduced "Checkless Payments" at Manhatta, a restaurant on the 60th floor in Lower Manhattan, in collaboration with Clover by Fiserv. Launched at the 2025 National Restaurant Association Show, this digital payment system allows guests to skip traditional billing. Initiated by Danny Meyer and former Fiserv CEO Frank Bisignano, the concept aims to enhance the dining experience. Future expansions are planned for USHG locations and Clover Hospitality customers.
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  • 1 min

NRA 2025: Forget the Algorithm and Tell a Better Story.

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  • 18 May 2025
💬 May 18, National Restaurant Association Show, Nathan Sno, CEO of Food Story Media, shared insights on effective restaurant marketing. Sno emphasized that a winning strategy should be based on a clear belief, lived experience, and audience relevance. He presented a five-point content framework: say less, hook fast, write to ignite, be recognizable, and maintain tone. The goal is to enhance reservations, brand recall, or customer loyalty by ensuring repeatability and structure in storytelling.
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  • 5 min

The OTA Stockholm Syndrome in Hospitality

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  • 17 May 2025
💸 Hotels have been in a co-dependent relationship with Online Travel Agencies (OTAs) for 25 years, often paying commissions as high as 30%. This dynamic began post-9/11 when OTAs offered visibility and bookings. Over time, OTAs imposed rate parity, inventory control, and loyalty schemes, leading to industry dependence. As technology advances and direct booking tools emerge, hotels are encouraged to regain control, reducing OTA reliance, and improving guest relationships. Roomangel offers solutions to support this shift.
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  • 2 min

Gen Z Frontline Workers Want Better Training — and They’re Willing to Stay for It

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  • 17 May 2025
📱 Global Payments Inc. announced the release of Genius, a new POS platform, on May 17, 2025, in Chicago at the National Restaurant Association show. Genius caters to restaurants and retail, offering features like real-time reporting, marketing tools, and inventory tracking. Initially available in the U.S. and Canada, with future launches in Germany, Austria, and Czech Republic. Genius aims to simplify operations and enhance customer experiences in various business sectors, including education and consumer services.
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  • 4 min

Differentiation Through Data: How Leveraging Key Insights Helps Hotels Stand Out from the Crowd

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  • 17 May 2025
📈 Hoteliers leverage data for enhanced performance. Around major global events, data aids in optimizing occupancy, revenue, and guest attraction. In Cincinnati, demand fluctuates with events like FIFA Club World Cup. A survey of 6,000 travelers shows a rise from 23% to 33% in social media as a travel inspiration source over five years. 52% of guests cite good service as crucial for return visits. Data-driven strategies enhance revenue, sales, marketing, and operations for improved guest experiences.
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