Automatic

📱 MGM Resorts International sees 80% of guest interaction going digital as of Q1 2025, according to CEO Bill Hornbuckle. Public opinion is mixed with some TripAdvisor and Reddit users considering concierge services outdated due to smartphones. While MGM and startups like SelfServe push for digital solutions, Orascom Hotels Management won the 2024 Hotel Visionary Award for its personalized service, eliminating front desks in favor of Experience Ambassadors who provide 24/7 communication via WhatsApp. The hospitality industry is divided on adopting digital or human concierge services to meet guest expectations.

🏨 SuiteOp announced a strategic partnership with vacation rental platform Hostfully to provide an integrated guest operations system. SuiteOp’s ecosystem automates property management tasks such as cleans, inspections, team coordination, managing smart devices, guest screening, and upsells. Hostfully, with customers in over 100 countries, now offers seamless two-way integration with SuiteOp, streamlining operations and guest services by removing manual entry and third-party tools. The collaboration aims to eliminate operational complexity and improve hospitality at scale.

📅 QR codes have transformed service industries, offering enhanced user experiences and business success. They’ve been adopted for check-ins, payments, and brand-loyalty in hospitality, allowing customers to access information and promotions. However, with their rise comes increased cybersecurity risks, such as "quishing," potentially costing users their data security and businesses their reputation. Ensuring safe QR use involves generating codes from trusted sources and educating customers on cybersecurity. Despite risks, QR codes offer valuable benefits like seamless experiences and improved customer retention, making them indispensable for restaurants and hotels.

📅 Group bookings are pivotal for hotel revenue, but commission payments are hindered by outdated, manual processes. This lack of efficiency creates friction with agencies, impacting trust and financial flow. The hospitality industry faces labor constraints and complex global event transactions, making the current manual system unsustainable. Automation promises accuracy, transparency, and scalability, improving relationships between hotels and agencies. Forward-thinking companies are turning to centralized platforms to streamline this process. Accurate and timely payments strengthen partnerships and enhance growth opportunities. The industry must embrace digital transformation in group business financial operations to remain competitive.

🛌 Hospitality operations, seemingly efficient, are plagued by disconnected digital tools costing operators $80 to $100 per unit monthly. The industry requires not tighter integrations but a structured 'Guest Operations' model for real-time connectivity between guest services, field teams, and property activities. This reduces reliance on manual oversight and fragmented systems, leading to faster turnovers, fewer guest complaints, and less staff burnout. Operators adopting Guest Operations experience predictable scaling, higher team retention, and consistent guest experiences.

📌 SuiteOp announced a partnership with Hostfully, integrating their operations and guest experience platform with Hostfully's vacation rental management platform. Hostfully users now have access to automated workflows for tasks like cleans, inspections, and team coordination through SuiteOp's ecosystem, enabling property managers to scale efficiently. Hostfully operates worldwide, serving thousands of businesses and used in over 100 countries. This collaboration aims to reduce the fragmentation in hospitality tech by unifying operations under one system. Simon Seroussi of SuiteOp and Mitch Foster of Hostfully both emphasized the streamlined efficiency and enhanced guest experience resulting from the integration.

📡 SuiteOp, a Guest Operations Platform, partnered with Hostfully, a vacation rental management platform, to provide users a unified operational ecosystem. This integration enables automated workflows for tasks like cleans, inspections, team coordination, smart device management, guest screening, check-in, upsells, and communication. Hostfully, serving thousands of businesses in over 100 countries, together with SuiteOp, aims to streamline operations and enhance guest experiences by removing manual entries and third-party tools. SuiteOp co-founder, Simon Seroussi, and Hostfully's Sr. Integrations Manager, Mitch Foster, emphasize the integration's efficiency and automation benefits for hospitality businesses.

🏦 Lighthouse has launched its next-generation Data Solutions, a Data-as-a-Service for the travel and hospitality industry, unifying hotel, rental, and flight data into its platform. It processes over 140 terabytes daily, providing insights from 1.3 billion flight and hotel searches, 1.8 billion global hotel rates, and thousands of hotel records. The platform features four modules: Supply, Pricing, Demand, and Performance, and serves DMOs, OTAs, property managers, and investment firms. Early adopters report visitation increase and 15-20% higher conversion rates.

📱 LG Electronics USA introduces high-brightness displays with anti-discoloration technology verified by UL Solutions to prevent screen yellowing. LG is the first to achieve UL verification for this technology. The LG XE3P Series offers 49-, 55-, 86-inch displays with 1,920 x 1,080 resolution and up to 3,500 nits brightness. The 75-inch XS4P Window Facing model provides 3,840 x 2,160 resolution and up to 4,000 nits. The 86-inch 86XF3SK open-frame display has 3,840 x 2,160 resolution and up to 3,300 nits. These displays feature advanced thermal solutions, IP56-rated design, IK10-rated glass, and webOS™ Signage 6.1. They operate in a wide temperature range and offer smart capabilities, including built-in Wi-Fi and Bluetooth.