Automatic - 10 Minutes News for Hoteliers - Page 80

3 min

Lighthouse Acquires The Hotels Network

💸 2025 Paytronix Loyalty Report shows loyalty check sizes rising across restaurant concepts and c-stores, yet flat sizes are also common. 50% of full-service restaurants (FSRs), 44% of quick-service restaurants (QSRs), and 31% of convenience stores (c-stores) reported over 10% year-over-year loyalty check size growth. However, 12–25% of brands experienced declines, and about a quarter of QSR and FSR brands saw little change. AI-enhanced data analytics, qualitative behavior feedback, and personalized marketing are recommended to boost loyalty spend and program efficiency.

3 min

HBX Group and FinPay Launch HBX Group eWallet, a New B2B Payment Solution for the Travel Industry

🍴 The 2025 Paytronix Loyalty Report indicates that loyalty check sizes are increasing in restaurants and c-stores, yet 50% of FSRs, 44% of QSRs, and 31% of c-stores experienced over a 10% rise year-over-year. However, 12-25% of brands saw loyalty check declines, and about a quarter of QSR and FSR brands observed flat growth. AI-enhanced data analytics, qualitative behavior feedback, and personalization are recommended for driving loyalty spend and personalizing guest experiences. Rachel Peterson, a Paytronix loyalty strategist, emphasizes the importance of granular, targeted messaging for customer retention and visitation.

2 min

Qu’s Smart Kitchen Integrates Energy, Equipment Intelligence

💾 PAR Technology Corp announced the launch of its POS Spring Release with enhancements in guest convenience, in-store resilience, and platform extensibility. The release features contactless payment options like Pay via SMS and QR code, flexibility in adding items to orders, geofencing integration for kitchen chits, tailored pricing on item modifiers, and improved tax support reflecting regional rules. Additionally, custom data management and a real-time Data Feed improve sync times and system tracking.

2 min

Popmenu’s Digital Marketing Suite Now Available on Oracle Cloud Marketplace

💾 PAR Technology Corp. introduced PAR POS Spring Release, enhancing guest convenience with secure contactless payments, including Pay via SMS and QR code, loyalty account payments, and flexible item additions to orders. Staff operations streamlined with Geofencing Integration for Kitchen Chits, customizable pricing on item modifiers, and improved tax support for regional and third-party delivery service taxes. Platform extensibility now features custom data management via API, and a Data Feed reducing item sync times to nearly instant. These innovations aim to balance stability and innovation for restaurant operators.

3 min

Red Roof Partners with HotelIQ for New AI-Powered Revenue-Management Platform

💰 The 2025 Paytronix Loyalty Report indicates that loyalty check sizes have grown in 50% of Full-Service Restaurants (FSRs), 44% of Quick-Service Restaurants (QSRs), and 31% of convenience stores (c-stores) by over 10% year-over-year. Yet, 12-25% of brands across these segments saw loyalty check size declines, with a quarter of QSR and FSR brands experiencing flat check sizes. The report highlights the importance of AI-enhanced data analytics, qualitative behavior feedback, and personalized marketing strategies for increasing loyalty spend and customer engagement. AI-powered personalization, smart upsells, and relevant offers are essential to turning loyalty program participation into revenue.

2 min

REPORT: 75% of Restaurant Transactions Are Off-Premises

📍 Gen Z and millennials consider takeout essential, with over 60% ordering off-premises more frequently than the previous year. Urban consumers heavily rely on takeout, while 67% of rural consumers desire more options. Mobile ordering is popular among 57% of adults, especially millennials (74%) and Gen Z (65%). Limited-service restaurants offering delivery stand at 65%, with many planning curbside and dedicated takeout areas by 2025. Full-service restaurants also see off-premises services growth, with 43% expecting an increase in curbside pickup. Customers prioritize speed (94%) and customer service, with 75% valuing tech-enabled ordering. Over 80% engage with deals and 65% say loyalty programs influence their choice. Packaging quality is important for 90% of customers, and many are interested in real-time deals (nearly 9 in 10), bundled meals (67%), meal kits (70%), and subscriptions (62%). Half of Gen Z and millennials are open to AI-generated video assistant ordering. Off-premises dining is seen as a crucial growth avenue for restaurant operators.

3 min

Revenue Strategy in Flux: How Remington’s Adrian de Gortari Is Blending Human Insight with Machine Learning

🏨 Adrian de Gortari joined Remington Hospitality as Senior Vice President of Revenue Management in October 2024, having 15+ years of experience, previously at a private equity firm and roles at Magna Hospitality Group and Marriott International. He taught e-commerce and revenue management strategies at New York University and holds a Bachelor of Science from Purdue University. Algorithmic tools have improved forecasting precision and occupancy optimization, hence enhancing profitability. Despite the growth of automation, teams interpret data and make strategic decisions. Real-time insights from machine learning enable quick adaptation to market shifts, detecting early demand changes. Simplification via technology automates real-time pricing and targets customer segments effectively. Future trends suggest integration of revenue management with digital marketing and sales, leveraging online sales lead optimization tools for targeted strategies. De Gortari emphasizes operational resilience, cross-departmental collaboration, continuous learning, and a humble approach to leadership.

4 min

Start-Up Spotlight: Vita Mojo Modernizes QSRs with Tech Built by Restaurateurs

📦 Vita Mojo, a UK-based startup founded in 2015 as a digital-first quick-service restaurant, is now a notable hospitality technology provider. Under leadership from cloud software veteran Charlie Horrell and backed by Battery Ventures, the company has grown to 115 employees with one-third focusing on R&D. Vita Mojo offers a unified platform that integrates digital ordering, back-of-house management, and customer engagement, aiming to improve operations, increase revenue, and build brand loyalty. UK bakery chain GAIL's saw a 150% increase in customer acquisition and engagement from nearly one-third of their customers after partnering with Vita Mojo. Bubble tea brand CUPP, another client, now takes 80% of orders digitally and increased their average order value by 9.7% using Vita Mojo's platform.

2 min

Innovator in Action: How Rachel Quintana is Reinventing Restaurant IT at Bar Louie

🏠 Rachel Quintana achieved a major upgrade of Bar Louie's network infrastructure, improving uptime by 20% and cutting issue resolution times by 40%. Her introduction of AI-driven helpdesk solutions has reduced labor strain and increased response rates, with ticket resolution improving by 35%. Quintana, a mentor for over nine years, emphasizes mentorship's importance in her professional journey and encourages team innovation. She leads a full-scale overhaul of Bar Louie's infrastructure and connectivity, aiming for enhanced uptime and technology opportunities. Quintana was honored with the Innovator Award, recognizing her growth and efforts in the industry.

3 min

REPORT: Loyalty Check Sizes Growing, But Not Universally

💸 Loyalty check sizes in the restaurant and c-store industries are increasing, with 50% of FSRs (Full-Service Restaurants), 44% of QSRs (Quick Service Restaurants), and 31% of convenience stores experiencing over 10% year-over-year growth, according to the 2025 Paytronix Loyalty Report. However, 12-25% of brands saw declines, and approximately a quarter witnessed stagnant check sizes. AI-enhanced data analytics, qualitative behavior feedback, and personalization are recommended to boost loyalty spend and engagement, contrasting with flat averages that may not reflect true profitability against non-loyalty members.

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