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Automatic

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Omni Hotels & Resorts Appoints Adam Hayashi as Chief Revenue Officer

🏨 SuiteOp, a Guest Operations Platform, secured $3 million in seed funding to expedite development, enhance automation tools, and pursue market expansion. The funding round, led by ScOp with contributions from Dream Capital and strategic angel investors, marks SuiteOp's first external financing. Co-founded by Jean-Emmanuel Losi and Simon Seroussi, SuiteOp was born from the operational challenges of Sosuite, a short-term rental brand in Philadelphia. The platform, addressing labor shortages and fragmented software, now serves various lodging businesses. It offers IoT, smart automation, white-labeled guest portals, and analytics, supporting tens of thousands of units with a fivefold annual run rate increase and a consistent 15% month-over-month growth without customer churn. The new capital aims to enhance automation for efficiency in high-cost, labor-constrained environments and to expand into key markets. SuiteOp was founded in 2023 and enhances property management through a comprehensive, integrated platform.
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SuiteOp Raises $3 Million in Funding

💰 SuiteOp has secured its first external funding of $3 million to fast-track development, launch advanced automation tools, and penetrate new markets. ScOp led the seed funding round, roping in Dream Capital, Kunal Shah, Sudeep Singh, Song Pak, and a private European fund. The platform, created by Sosuite co-founders Jean-Emmanuel Losi and Simon Seroussi in Philadelphia, evolved from the operational challenges of managing numerous short-term rental units. It caters to diverse lodging businesses, streamlining operations through IoT, smart automation, and guest experience enhancement tools. SuiteOp's growth includes a fivefold run rate increase, 15% monthly growth, and maintained zero customer churn. The new capital will deepen automation and support expansion in the face of heightened demand for integrated hospitality technology. Founded in 2023, SuiteOp aims to revolutionize property management efficiency and stress reduction.
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Boston now requires food delivery companies to operate with a permit

🛴 Boston City Council passed a bill requiring third-party delivery companies to acquire city permits and additional insurance for drivers, following Mayor Michelle Wu's February filing due to residents' concerns over traffic issues. Passed in an 11-2 vote, the ordinance mandates extra insurance coverage and safety data submission. The new rules, effective January 2026, impose a $300 fine per order for non-compliance. A controversial 15-cent delivery fee was removed from the bill. DoorDash and Grubhub expressed relief over the fee's removal but have ongoing concerns. The ordinance awaits Mayor Wu's signature.
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IHG Hotels & Resorts Names Anacove a Preferred Vendor of Connected Thermostats

🏦 Hi Auto, an AI-powered voice tech startup for the QSR industry, secured $15 million in Series A funding led by Delek Motors, the Zisapel Family, and others, totaling $23 million raised with a $4 million credit line for expansion. Hi Auto's SaaS platform delivers 96% order accuracy and over 90% completion rate, tackling labor cost challenges like California's $20/hour minimum wage. With clients like Bojangles and Popeyes UK, the company's dynamic upselling feature boosts average ticket sizes. Founded in 2019 by Roy Baharav and Eyal Shapira, Hi Auto has a team of 100 people globally.
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Cybersecurity in Restaurants: Evolving Threats and the Role of AI

🛡 Joseph Frisk, VP and CISO at Dine Brands, and Marcus Wasdin from the Restaurant Technology Network Board of Governors highlight the complexity of cybersecurity in the restaurant industry. Cyber threats exploit human error, loyalty programs, and use AI for attacks. Restaurant IT must educate employees, secure customer data, monitor threats in real-time, and prepare for post-quantum cryptography to combat rapidly evolving cyber risks while balancing user experience.
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ServiceChannel Launches New Partner Ecosystem

💹 ServiceChannel launched an online Partner Ecosystem, featuring a curated directory of strategic partners in facilities management areas like IoT, asset collection, and consulting. President Craig Moriarty emphasizes the value of collaboration for subscribers and partners. The ecosystem aims to help users find partners, solve management challenges, and grow businesses. Additionally, the ServiceChannel Partner Portal provides resources to manage customer opportunities, with the platform serving major chains in retail, restaurants, and healthcare.
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WEBINAR: 2025 Restaurant Technology Study: Optimizing ROI

📊 Join an upcoming webinar for a data-driven analysis of restaurant tech trends, financial outlook for 2025, and strategic tech investment goals. Discover challenges IT departments face and explore generative AI use cases. Hear from Kenneth Hallwachs of PreciTaste and Don Dittmar of Ottimate. Sponsored by Ottimate, PreciTaste, Oracle, Service Channel, Stratix, and Verizon. Learn about attitudes toward emerging tech and dynamic pricing.
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