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Automatic

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  • 3 min

Rethinking Hospitality Workplaces: Smarter, More Flexible, and People-Centric

🏩 The World Travel & Tourism Council predicts the industry to contribute $11.1 trillion to global GDP in 2024, a 12.1% increase from the previous year, and 7.5% above the 2019 pre-pandemic peak. UN Tourism reports a 4% rise in international tourist arrivals since 2019. Over 15,000 hotel projects signal strong investor confidence, according to Lodging Econometrics in 2024. Les Roches, ranked 2nd globally for Hospitality & Leisure Management by QS World University Rankings by Subject 2025, focuses on updating academic programs and launched SPARK Innovation Sphere in 2021 to prepare future industry leaders.
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  • 4 min

Tock’s Evolution: How Innovation, Storytelling, and Partnerships Are Reshaping Restaurant Reservations

📢 Tock, under American Express for a year, shifts marketing for the "Reservation Wars". Their "Tock 10" campaign promotes unique restaurants and experiences. Offering tools like variable pricing, Tock distinguishes itself with experience-driven bookings and white-glove support, attracting top-tier venues and diners. Partnerships with Michelin-starred restaurants and integration with Resy, aim to offer unified hospitality solutions. Facing industry challenges like rising costs and labor shortages, Tock provides revenue-driving technology. Anticipate enhanced features, a combined 70 million user network, and 27,000 worldwide businesses accessible in one place.
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  • 1 min

Working Together to Advance the Industry: Susan Lucas Honored with Lifetime Achievement Award

💻 Susan Lucas, after an elective in college sparked her interest, combined tech and business and entered the restaurant industry as an interim IT leader. Advocating for mentorship and cross-generational learning, Lucas values the guidance received and given throughout her career. She was honored with the Lifetime Achievement Award at MURTEC on March 11, recognizing her journey, contributions to restaurant technology, and efforts in nurturing future leaders. The awards were sponsored by Milagro.
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