Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

4 min

Top 2024 CX Fails in Travel and Hospitality: Lessons for Future Success

🛫 In 2024, the travel and hospitality industry faced CX challenges including a nonstrategic AI deployment where only 13% of companies were fully prepared to use AI effectively, leading to financial losses and decreased trust. Multilingual support was lacking, with 29% of businesses losing customers and 70% of users preferring native language services. Legacy customer service systems caused inefficiency and frustration. Personalization became critical, with 71% of consumers expecting tailored interactions and 76% dissatisfied without them. Advanced analytics and conversational AI are proposed solutions to enhance CX, personalization, and revenue.

3 min

eviivo and Breezeway Announce Seamless Integration to Simplify Property Management

💾 eviivo, a booking and property management platform, and Breezeway, an operations and guest experience platform, have integrated, aiming to streamline property operations and enhance guest experiences. The collaboration merges eviivo's AI booking management with Breezeway's AI-driven cleaning and maintenance expertise. This integration can save property managers over 40 hours monthly and reduce costs by up to 30%. It features comprehensive real-time booking integration, automated operations, and the ability to handle ad-hoc guest requests, improving operational efficiency and service quality. Jake Ryan of Book Hocking, managing over 150 cabins, testifies to the time-saving benefits of this seamless integration.

3 min

Lighthouse Unveils Developer Solutions Suite with New Integration API

💾 eviivo, a booking and property management platform, and Breezeway, an operations and guest experience platform, have integrated to enhance property operations and guest experiences. The partnership aims to automate workflows, improve efficiency, and elevate service quality. Property managers can save over 40 hours monthly and cut operational costs by up to 30%. Jake Ryan, owner of Book Hocking with over 150 cabins, praises the integration for its time-saving aspects and efficiency in scaling operations. Gwenael Merlin of eviivo and Peter Andruszkiewicz of Breezeway highlight the strategic growth and improved guest experiences resulting from this collaboration.

ExpressVPN Forges Partnership with Booking.com’s Business Platform

🏡 eviivo, a booking and property management platform, and Breezeway, an operations and guest experience platform, announced an integration aimed at streamlining property operations and enhancing guest experiences. The integration combines eviivo's booking management and AI tools with Breezeway's expertise in cleaning, maintenance, and safety operations, helping property managers automate workflows, save over 40 hours per month, and reduce operational costs by up to 30%. The comprehensive solution ensures no booking is missed or overbooked, and it coordinates all cleaning and maintenance tasks in real-time, catering to properties marketed in various combinations. Jake Ryan, owner of Book Hocking with over 150 cabins, testifies to the integration's time-saving benefits and efficiency improvement.

2 min

Meet the Speaker: Roland Fryer

📈 Roland Fryer, Harvard University economist and Sigma Square co-founder, delivers the 2025 Economic Outlook for Restaurants at MURTEC on March 11, from 2:50 PM to 3:30 PM. Fryer, whose passion for economics began with debates in college at 7 AM office hours, applies economic reasoning to various fields including education and healthcare. With roots in the restaurant industry, starting at age 14 at McDonald’s, Fryer critiques outdated hiring strategies and high turnover, emphasizing the need for corporate solutions.

4 min

Give Your Call Center Agents a Break This Travel Season

🛫 Hospitality industry call centers face increased call volume during peak travel seasons. AI-powered tools and real-time automation aim to optimize workflows and support agents, preventing burnout and attrition. Real-time sentiment analysis technology allows agents to adjust to customer emotions on the spot. A survey showed 82% of senior executives see scaling AI as a top priority, with data integration as the main challenge for AI readiness. AI-powered virtual assistants can enhance agents' performance by providing instant access to information and reducing the time spent on after-call work. Technology in contact centers should empower employees, maintain human connection, and improve customer service.

4 min

A Hotel’s Biggest Blind Spot: The True Price of Disconnected Teams

📱 A 250-room hotel can lose hundreds of thousands of dollars annually due to communication failures, with the potential for millions across a hotel chain. The U.S. Bureau of Labor Statistics reports a 74% annual turnover rate in the hospitality sector, nearly five times the 12-15% average across other industries, equating to about 6% staff departure monthly. New "smart radios" enable instant communication regardless of language, with real-time AI translation, aiming to reduce response times to guest requests, improve safety, and reduce turnover costs.

4 min

Four Reasons Why Hotels Should Become More Comfortable with Automated Shades

🔌 The global blinds and shades market, driven by automated window shades, is projected to reach $30.8 billion by 2033, a significant increase from $14.8 billion in 2023, growing at a CAGR of 7.8%. Automated shades enhance the guest experience in hotels by offering easy control of room settings and are anticipated to reduce energy costs by up to 30%. They offer operational benefits such as synchronized control, which could quickly offset their purchase costs, and can be programmed for energy efficiency.

1 min

WEBINAR: Restaurant of the Future

📈 Discover how emerging tech reshapes dining experiences! Upcoming webinar dives into the newest tools for restaurant efficiency, smarter data-driven choices, and future predictions. Speakers include Robert Firpo-Cappiello of Hospitality Technology & MURTEC. Hosted by QSR Automations, LLC.

Hugo Bolaños Appointed Executive Chef for Four Seasons Hotel Westlake Village

🍴 Canada, Toronto, February 26, 2025 – Four Seasons Hotel Westlake Village appointed Hugo Bolaños as Executive Chef. Bolaños, a first-generation immigrant with over 30 years of experience, will oversee the hotel's five restaurants, wellness programming, and catering services. Previous roles include Chef de Cuisine at Michelin-starred CUT and Executive Chef at Hotel Bel-Air. An artist and family man, Bolaños aims to enhance dining experiences and introduce new seasonal menus.

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