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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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ReInvestWealth Partners with Hostaway to Bring AI-Powered Bookkeeping Automation to Property Managers

🏕 HotelREZ, a hotel representation company, partnered with Greengage to offer ECOsmart certification to its properties, showcasing their commitment to sustainability. The certification, available since 2020, assists properties in demonstrating their environmental efforts with four levels: Bronze, Silver, Gold, or Platinum. It provides transparent criteria, such as carbon footprint per stay. The partnership aims to make sustainable hospitality more accessible across the UK and Europe, with the certification process streamlined through HotelREZ's platforms. ECOsmart will also feature on platforms like GDS and REZMedia, enhancing visibility for environmentally conscious travelers. HotelREZ itself is undergoing an ECOsmart audit, emphasizing its dedication to sustainability.
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  • 2 min

Dominique Crenn to be inducted into the MenuMasters Hall of Fame

🍴 Dominique Crenn to be inducted into MenuMasters Hall of Fame in May 2025, alongside past inductees like Thomas Keller and Wolfgang Puck. The ceremony, sponsored by Ventura Foods and presented by Nation's Restaurant News, will take place at Morgan MFG, Chicago, on May 17, 2025. Crenn, the first female chef in the U.S. to earn three Michelin stars (2018), owns Atelier Crenn, opened in San Francisco in 2011, and the Michelin-starred Bar Crenn. In 2024, she was listed in Time's "100 Most Influential People in the World." Atelier Crenn became the first U.S. restaurant to serve cultivated chicken in 2023.
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  • 3 min

New AI Use Cases for Restaurants

💻 Paul Schwantes from The Howard Company, with 75 years in business, discusses AI integration in restaurant operations, leveraging technologies like computer vision and conversational AI. The company, known for branding signage and drive-thru solutions, also offers software connecting different systems and assists in human-AI interaction for seamless data flows and order confirmation. The Howard Company employs AI for A/B testing and personalizing upsell strategies according to regional trends. Oliver Ostertag of PAR Technology emphasizes AI's role in creating engaging customer experiences and improving efficiency. AI advancements include voice AI with empathetic, human-like interactions and kiosk personalization. PAR, post-acquisition of Delaget, aims to transform from 'software as a service' to 'agent as a service,' focusing on enhancing human roles rather than replacing them.
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TV Management Platforms are Redefining Hospitality and Enhancing Profitability for Short-term Rental Owners

🏠 U.S. short-term rental market valued at over $29 billion in 2023, expected to reach over $81 billion by 2033, with a compound annual growth rate of 11% starting from 2024. Hospitality TV management platforms are now crucial, transforming TVs into tech hubs that enhance guest experience, provide stay-related information, and offer additional ROI through promotions and branded welcome messages. North America holds the largest market share at 37% in 2023. LG's "Pro:Centric Stay" is highlighted as a key player in the market.
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Seamlessly Sweet: Viceroy Sugar Beach Elevates the Guest Experience

🏩 Viceroy Sugar Beach, managed by Highgate, earned an Honorable Mention in the Guest Experience category at the 2024 Hotel Visionary Awards for its digital transformation. Highgate partnered with InnSpire to integrate AI-driven platforms like InnSpire ONE, streamlining hotel operations and enhancing guest personalization. The new system boasts a 90% seamless handling of guest inquiries through AI, improved F&B revenue via geo-targeted upselling, and positive guest feedback on mobile check-ins and app-based services. Currently, three Viceroy properties have adopted the new tech, indicating a trend towards integrated digital guest journeys in luxury hospitality.
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  • 2 min

SHR Tackles Hotel ‘Cart Abandonment’ with Embedded Booking Engine

🌱 HotelREZ, a hotel representation company, partners with Greengage to offer ECOsmart certification, demonstrating hotels’ commitment to sustainability. The partnership makes ECOsmart available to HotelREZ properties across the UK and Europe. Since 2020, ECOsmart has provided Bronze, Silver, Gold, or Platinum certifications, detailing environmental impacts like carbon footprint. HotelREZ integrates the certification into the REZtoMarket content platform and the Cvent tool, highlighting sustainability on consumer sites and GDS platforms. HotelREZ undergoes its own ECOsmart audit.
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