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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

AiDEN Automotive Teams Up with Mavi to Make In-Car Ordering a Reality

🌱 HotelREZ, a hotel representation company, partners with Greengage for ECOsmart certification, aiding properties to showcase sustainable practices. ECOsmart, an international certification, offers Bronze to Platinum levels based on criteria like carbon footprint. It's integrated into HotelREZ's platforms and supports transparency for eco-conscious travelers. The partnership aims to make sustainable hospitality accessible across UK and Europe, aligning with the industry’s environmental revolution and demand for sustainable travel options.
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  • 2 min

Boosting Restaurant Efficiency: Elevating Experiences with Enhanced Cellular Connectivity Solutions

📶 Wi-Fi remains essential for restaurant operations like inventory ordering and emailing. However, Wi-Fi is less optimal for customer services compared to cellular, which doesn't require sign-in and is more secure. With three-quarters of U.S. fast-food diners expecting orders in under five minutes, consistent cellular connectivity is crucial. Restaurants now use smart cellular signal boosters for reliable coverage, offering true carrier channelized performance. These can be managed remotely, ensuring seamless customer experiences and supporting digital transformation efforts.
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  • 2 min

Restaurant chain RASA links with Bikky to enhance guest experience

🏨 Stash Hotel Rewards doubled its partner network from 160 to over 320 independent properties in two years. The loyalty program drives direct bookings, reducing reliance on OTAs. Over 90% of Stash partner hotels have a TripAdvisor rating of 4.5 or 5.0. Stash members stay 50% more often and spend $780 more annually than non-members. 82% of guests switched from OTAs to direct bookings after joining. The program compensates partners in full during redemptions, costs less than 1% of fees charged by major chains, and boasts over 1.2 million members.
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  • 4 min

Holiday Travel Brings Joy — and Cyber Risks: Is Your Website Secure?

🔒 Travel booking websites see increased traffic and attacks during holiday months, necessitating enhanced security measures. Key facts include: the average cost of a hospitality data breach in 2024 is $3.82 million, up from $3.36 million in 2023. Businesses are urged to comply with PCI DSS 4.0 standards, which emphasize stronger safeguards for e-commerce and cardholder data. Five protective steps are recommended, including identifying and patching vulnerabilities, enhancing fraud prevention with PCI-3DS, devaluing data through tokenization, avoiding non-tokenized data handling, and enforcing content security policies.
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  • 2 min

Just Salad Launches ‘Salad AI’ Recipe Generator to Personalize Dining Experience

🏨 Stash Hotel Rewards doubled its network from 160 to over 320 independent properties in two years. This loyalty program challenges big hotel chains and OTAs by driving direct bookings and customer retention for hotels like Boston's The Lenox. Boasting over 1.2 million members, Stash partners average a 4.5 or 5.0 TripAdvisor rating. A Cornell University study found Stash members stay 50% more and spend $780 extra annually, with 82% converting from OTA bookings to direct. Hotels are fully compensated during point redemptions, with program costs under 1% of those charged by major chains.
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  • 3 min

Message from the Chairman of the Board of Shiji Group

📌 In 2024, Shiji Group expanded the Shiji Enterprise Platform to over 20 countries, including full migration of 114 FLETCHER hotels in Europe within two months. They secured partnerships with global chains like Melco Resorts, Van der Valk, and held an 80% market share in China’s five-star hotel SaaS sector. Their AI engine, HALO, advanced in Asia, while new modules and a Unified Payment Service were launched. Looking ahead to 2025, Shiji aims to scale operations and innovate in hotel and travel technology.
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OPIC Technologies’ Spatial Livestream Technology

🤖 LG Electronics secured a majority stake in Bear Robotics by acquiring an additional 30% on Jan. 22, following an initial $60 million investment in March 2024 for a 21% stake. LG now holds a 51% stake, integrating Bear Robotics' AI-driven service robots with LG's "CLOi Robots." Bear Robotics, founded in 2017, services markets in the U.S., South Korea, and Japan. LG will launch the AI Home Hub Q9 within the year, featuring Microsoft’s voice technology and multimodal sensing. At CES 2025, CEO William Cho hinted at expanding LG's robot focus to a "Zero-labor Home." LG's robotics software capabilities are enhanced by this acquisition, aiming for an integrated software platform across commercial, industrial, and home robots to shorten development cycles and improve user experience.
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  • 4 min

Guest Engagement Trends from the Sports and Entertainment World

🏀 Co-op Live in Manchester, England opened with a 10,500 square meter rooftop solar panel array and advanced audio-visual system. Predicted 2025 trends for sports and entertainment venues include AI optimizing venue operations and fan engagement, personalized fan experiences based on data, and venues transforming into year-round communal spaces integrated with entertainment districts. AI analyzes spatial data and menu item popularity for efficient staffing and stock levels, while technology aids in creating unique fan profiles for targeted marketing and loyalty-building experiences. Communal spaces connect to residential and entertainment areas, fostering community and venue loyalty.
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  • 3 min

Harnessing the Power of the Flexible Workforce: What are Hourly Workers Looking for in 2025?

📈 The 2025 State of the Flexible Workforce report focuses on the flexible labor market in the U.S., especially in hospitality. One in three Americans now participate in flexible work. The flexible workforce is diverse, with 73% identifying as Black/African American and Hispanic/Latino, and many have higher education. This workforce is considered crucial for the hospitality industry's fluctuating demands. The report provides insights for businesses to attract and retain skilled hourly workers in a post-pandemic era.
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