Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

McDonald’s to Transform Global Enterprise Systems, Focus on AI, Cloud Solutions

🍴 McDonald's Corp. has renewed its strategic partnership with Cognizant, aiming to boost staff enablement, customer experience, and operational efficiency through advanced technology. Cognizant will support McDonald's in Global Finance Systems, Human Capital Management, payroll, franchisee management, and legal applications. Anup Prasad of Cognizant highlighted the shift to a modern cloud-based business, while JT Scott of McDonald's noted the value of Cognizant's expertise in global finance and people systems. The collaboration will focus on Cloud, Enterprise AI, and Generative AI advancements.

3 min

How Small Cell Networks Could Improve Hotel Connectivity

📱 Hotels face a critical challenge in providing strong cellular coverage due to guest expectations and technological advancements. Guests demand seamless connectivity and are holding hotels accountable for poor service. Cybersecurity concerns have led to a preference for cellular networks over unsecured hotel Wi-Fi. Sustainable building materials, like Low-E glass and dense concrete, block cellular signals, complicating this issue. Small cell networks are recommended as a cost-effective, flexible solution to enhance indoor coverage, being more adaptable than traditional Distributed Antenna Systems (DAS).

Grubhub Expands Delivery Services with Olo Dispatch

This article was written by Hospitality Technology. Click here to read the original article Samsung Electronics, a global leader in display technology, today announced it will showcase its highly anticipated…

3 min

Samsung’s 2025 Hotel TV Lineup Brings Award-Winning The Frame and Google Cast to Hospitality, Redefining Luxury and Innovation

📈 Duetto's 2025 hospitality trends report indicates major challenges for hoteliers: increased costs, AI, personalization, evolving revenue metrics, and data. Investment in revenue technology remains strong, with 54.5% planning to purchase a revenue management system (RMS) and 61.1% set to increase technology budgets. AI's impact on revenue management is growing, but hoteliers hesitate to trust it fully without human input. KPIs are shifting towards TRevPOR and GOP for clearer profitability views. Data integration is key for actionable insights, affecting pricing and revenue strategies.

Invig Consulting to Bring PizzaForno’s 24/7 Automatic Pizza Vending Machines to West Coast Convenience Stores

🍕 Duetto, a leading revenue management software provider for hospitality, released a 2025 trends report, indicating challenges like increased costs and the need for AI and personalization. A global survey showed 54.5% plan to buy a revenue management system, and 61.1% will boost tech budgets. AI's role in revenue management is underscored, especially in predictive forecasting and dynamic pricing. Personalization is pivotal for guest experiences, with digital journeys and tailored pricing being key. New revenue metrics like TRevPOR and GOP are gaining traction over RevPAR. Data integration is crucial for actionable insights. Perspectives are from Hotel Tech Report, Sandos Hotels & Resorts, CP Hospitality, Noble House Hotels & Resorts, Sandman Hotel Group, and Grand Metropolitan Hotels.

3 min

PAR Technology Launches New Gift Card Solution

📱 Duetto's 2025 hospitality trends report identifies key challenges: increased costs, AI integration, personalization, evolving revenue metrics, and data utilization. 54.5% of hoteliers plan to purchase RMS, with 61.1% increasing tech budgets. AI's role in revenue management is emphasized, yet hoteliers are hesitant to trust AI without human oversight. Personalization is seen as crucial for guest satisfaction. Metrics like TRevPOR and GOP are gaining traction over RevPAR for profitability insights. Data is pivotal in strategizing, urging deeper integration into decision-making processes. Insights are drawn from global industry experts, with a focus on hotels, casinos, and event businesses.

Lodging Interactive Launches GuestCONNECT

📃 Duetto, a leader in hospitality revenue management software, released its 2025 trends report, identifying rising costs, AI, personalization, evolving revenue metrics, and data integration as key challenges for hoteliers. Increased costs, particularly labor, are the top concern. With 54.5% of respondents planning to invest in a revenue management system in 2025, and 61.1% looking to increase their technology budgets, the industry prioritizes tech advancements. AI is recognized for its predictive forecasting and dynamic pricing benefits, yet skepticism about replacing human judgment persists. Personalization is emphasized for enhancing guest experiences and loyalty. Revenue metrics are shifting towards total revenue per occupied room (TRevPOR) and gross operating profit (GOP) for better profitability assessment. Data's role in revenue strategies is expanding from collection to actionable integration. The report includes insights from Hotel Tech Report, Sandos Hotels & Resorts, CP Hospitality, Noble House Hotels & Resorts, Sandman Hotel Group, and Grand Metropolitan Hotels.

3 min

Duetto’s 2025 Hospitality Trends Report Reveals Hoteliers’ Biggest Challenges

💸 Duetto, a leading hospitality industry revenue management software provider, released its 2025 hospitality trends report. The report, sourced from a global survey of hoteliers, indicates that increased costs, AI, personalization, evolving revenue metrics, and data are the primary challenges for this year. 54.5% of respondents plan to purchase a revenue management system in 2025; 61.1% will increase their technology budgets. Hoteliers are shifting focus from RevPAR to TRevPOR and GOP for better profitability insights. AI is seen as crucial for predictive forecasting and dynamic pricing, while personalization is expected to enhance guest satisfaction. Data integration into revenue strategies is vital, and the report includes insights from sectors like meetings, events, and casinos for a comprehensive industry outlook.

New Study Finds 73% of Hoteliers Believe AI Will Transform Hospitality

📰 Duetto, a leading revenue management software provider for hospitality, released its 2025 report identifying increased costs, AI, personalization, evolving revenue metrics, and data as key challenges. The report is based on a global survey of hoteliers and includes input from industry executives. Key facts include 54.5% planning to buy a revenue management system in 2025, and 61.1% increasing their technology budgets. AI's role in revenue management is emphasized, alongside the rising importance of TRevPOR and GOP over RevPAR for profitability insights.

6 min

A Comprehensive Overview of Attribute-Based Selling in the Hotel Industry

📌 Attribute-Based Selling (ABS) in the hotel industry allows customization of stays by selecting room features individually, gaining traction especially among larger hotel chains and boutique hotels. ABS implementation requires Cloud-based PMS like Hotelogix and Stayntouch, enhancing guest booking transparency and satisfaction. Benefits for hotels include increased revenue, conversion rates, and operational flexibility, with improvements in ADR and RevPAR. Guests enjoy personalized experiences and potential cost savings. However, challenges involve complex technology integration, inventory management, and staff training. Overselling attributes poses risks of consumer disappointment, reputation damage, and legal concerns. Ethical marketing practices are essential for balancing ABS benefits, and future trends indicate increased ABS adoption with support from AI and machine learning.

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