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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3Natives Partners with GiftAMeal

📈 In November 2024, U.S. restaurants saw an 8.1% increase in total sales and an 8.7% increase in foot traffic. The Fiserv Small Business Index for Food Services and Drinking Places was 131, a 4-point increase from October. Retail's year-over-year sales grew by 5.6%, with transactions up 9.5%. Grocery (+11.1%), General Merchandise (+11.0%), and Clothing, Shoes, and Jewelry Retailers (+7.3%) led retail growth. Service-based businesses saw a 5.1% sales increase from 2023. Nebraska (13.1%), Florida (11.5%), and Alaska (11.4%) led state growth. Miami (11.4%) and Atlanta (7.5%) topped city growth year over year.
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Brinker Hires Mike Wesley to Lead Maggiano’s Marketing

📈 Restaurants saw growth in sales (+8.1%) and foot traffic (+8.7%) year over year, despite a decline in average ticket sizes (-1.3%) compared to 2023. The Fiserv Small Business Index for Food Services and Drinking Places was 131 in November 2024, up 4 points from October, with sales and transactions increasing by +3.1% and +1.9% respectively. Grocery sales outpaced other retail categories with a year-over-year increase of +11.1%. Service-based businesses saw a yearly growth of +5.1%, with Information Services leading at +15.0%. Regionally, Nebraska led U.S. states with a +13.1% increase in small business sales year over year.
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STUDY: Restaurant Sales, Visits Increase

🍳 In November 2024, U.S. restaurants saw year-over-year growth with sales up by 8.1% and foot traffic by 8.7%, with a decline in average ticket sizes by 1.3%. The Fiserv Small Business Index for Food Services and Drinking Places reached 131, a 4-point increase from October, with restaurant sales and transactions up by 3.1% and 1.9% respectively. Retail's year-over-year sales and transactions grew by 5.6% and 9.5%, while average ticket sizes decreased by 3.8%. Grocery (+11.1%), General Merchandise (+11.0%), and Clothing, Shoes and Jewelry (+7.3%) led retail growth. Service-based small businesses saw a 5.1% increase compared to 2023, with Information Services (+15.0%) and Food Manufacturing (+14.8%) showing significant growth. Regionally, Nebraska (+13.1%), Florida (+11.5%), and Alaska (+11.4%) had the highest year-over-year small business sales growth, while Miami (+11.4%) and Atlanta (+7.5%) topped large cities in growth.
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  • 2 min

Revving Up Hospitality: Hilton, McLaren, and Creative Brand Collaborations – Oral Muir, Hilton

🏎 Oral Muir, Vice President of Partnerships, Experiences, and Distribution at Hilton, discusses fostering creative partnerships in hospitality on Nov. 29, 2024. Highlighting a 20-year relationship with McLaren Racing, he emphasizes the significance of such long-term collaborations in delivering unique benefits. The episode explores how Hilton stays relevant with evolving trends, particularly adventure-seeking among younger demographics, using research and insights to craft partnerships and strategies, potentially augmented by AI in the future. Partnering with Roomza, Hilton offers a pilot program featuring premium traveler experiences and a Hotel Personalization Starter Kit with Dyson and Theragun equipment. 🏎️
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How to Capture More from Every Guest with Upsells

📌 Strategic upselling of hotel amenities through digital retail approaches can increase revenue and build brand loyalty. Automated, personalized messaging enhances guest experiences from the start, offering tailored suggestions like room upgrades, early check-ins, and exclusive dining packages. Seamless digital interactions, such as mobile check-ins, bypass long queues. Upselling tiers range from essential room upgrades to premium private spa treatments. Implementing an upselling strategy involves selecting a tech partner, minimal integration, automated communication, and immediate revenue boosts per guest.
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Chicostay’s Check-in, Check-out & Upsell Solution Now Available on Oracle Cloud Marketplace

📱 Chicostay, a member of Oracle PartnerNetwork, announced its hospitality solutions are now available on Oracle Cloud Marketplace, can be deployed on Oracle Cloud Infrastructure, and integrated with OPERA Cloud. The service aims to digitize hotel guest experiences from post-booking to after-stay, enhance productivity at the front desk, increase upsell revenues, and provide personalized automated communications. Chicostay, founded in 2014 and under new ownership since 2024, operates in the UK and Europe, focusing on improving guest experiences and generating new revenue streams for hotels.
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  • 2 min

COO Tony Darden to Depart Jack in the Box

🎰 BetMGM, a top iGaming and sports betting operator, announced the consolidation of BetMGM Reward Points (BRPs) into a single account, enhancing user experience. BetMGM Rewards now allow points to be used across all states where BetMGM is available, except Puerto Rico and Ontario. In August, BetMGM launched the first sports betting app with nationwide connectivity via a single digital wallet for Nevada. BRPs are earnable and redeemable at BetMGM Sportsbook, Casino, and Poker, as well as for perks like Marriott Bonvoy Points. BetMGM operates in 29 North American markets, with responsible gaming resources, including GameSense, integrated on its platforms.
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  • 2 min

Engineering Training & Mentorship at The Hoxton, Downtown LA

💻 Team from The Hoxton, Downtown LA, discusses building high-performing hotel teams, mentorship, and growth culture. General Manager Kara Bartelt, Director of Engineering Michael Lopez, and Engineer Stephen Burrell share strategies on empowering teams, fostering future leaders, and blending technical skills with emotional intelligence for guest experiences. The podcast episode aired on Nov. 27, 2024, providing insights for hotel management and talent development. Roomza sponsors, offering free Hotel Personalization Starter Kits featuring Dyson and Theragun.
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  • 3 min

CASE STUDY: Historic Belgian Restaurant Takes Paper Off the Menu with ‘Zero Power’ Philips Tableaux Installations

📈 Philips Professional Displays' multi-award-winning Philips Tableaux ‘zero power’ ePaper Series is revolutionizing communication at Nenuphar restaurant and hotel in Afsnee, Ghent, Belgium, dating back to 1795. With sustainability in focus, four 25” Philips Tableaux displays now provide information with near zero power consumption. These digital signs, weighing just 3.5kg, showcase content such as menus and specials without using a kW of power for extended periods. The paper waste reduction and branding enhancement deem the project a success.
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