Tony Loeb

💾 Dave's Hot Chicken is upgrading to Qu and QSR Automations systems to support its rapid expansion and overcome current POS limitations. The new POS aims to scale easily to 1,000 locations, offering real-time data management and improved efficiency. Currently, only 10% of Dave’s locations are equipped with these solutions, with a goal to retrofit 100% within two years. Dave's employs Bikky's CDP for tracking guest behavior and leveraging trends to enhance customer engagement.

📡 PAR Technology introduces PAR Clear, a drive-thru communications headset with HD Wideband Audio and DECT 6.0 technology for extended range. It offers cloud-based management, an 11.6” touchscreen command console, and is designed for future scalability. After successful beta testing, PAR Clear is now available, enhancing QSR operations with faster service, reduced errors, and higher customer satisfaction.

💳 Maestro PMS solutions’ MezzoPay integrates with b4checkin’s TransForm to secure hotel transactions, battling chargebacks and fraud by obscuring credit card details in CNP transactions. The travel and hospitality industries faced approximately $25 billion in chargebacks in 2023. The partnership aims to protect businesses from losses and PCI compliance breaches, replacing outdated payment methods with secure, real-time processing and encryption. MezzoPay / TransForm benefits include direct email payment requests, immediate confirmations, and instant processing.

💰 Maestro PMS solutions integrated with MezzoPay and b4checkin's TransForm for secure hotel payments, aiming to reduce chargebacks and fraud. Juniper Research and Chargeback Gurus report $25 billion in chargebacks for travel and hospitality in 2023. MezzoPay/TransForm benefits include direct email payment requests, instant processing, and encrypted card information. Integration now available for Maestro clients, enhancing payment efficiency and security.

💳 MezzoPay and b4checkin's TransForm integrated, enhancing secure hotel payment processing. Hotel stays become safer with embedded credit-card processing in the Maestro PMS, fighting chargebacks and fraud. Juniper Research reports $25 billion in chargebacks for travel and hospitality in 2023. TransForm's benefits: email payment requests, immediate confirmations, real-time processing, and encryption. The integration aims for PCI compliance, fraud protection, and streamlined payments.

💻 Reducing turnover in organizations requires modernizing technology to meet workers' needs, such as flexible scheduling and instant HR information access. Modern workforce management systems in QSRs and hospitality can automate onboarding, payroll, and shift management, thereby retaining talent. Cultural improvements alongside technology, like recognition programs and real-time feedback tools, are essential. 90% of employees feel their workplace experience affects customer service quality. Therefore, investment in employee experience technology is crucial for reducing turnover and enhancing customer satisfaction within the hospitality industry.

🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.