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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 4 min

Global Hospitality Study Exposes Critical ‘Aspiration-Reality Gap’ in Measuring Per-Guest Revenue Beyond the Room

🏖️ Agilysys, Inc. (Nasdaq: AGYS) equipped Lajitas Golf Resort with 14 software solutions enhancing guest experiences and staff efficiencies, all implemented within 48 hours. Lajitas, praised for its top-ranked Black Jack Crossing golf course, is situated 2,200 feet above the Rio Grande near Big Bend National Park. Philip McLain, IT Director, sought to unify guest services and optimize revenue across hotel, golf, dining, and activities, prioritizing future-proof, intuitive technology. The resort's tech overhaul, emphasizing collaboration with Agilysys, aimed at both frontline and back-office improvements, signifying Agilysys’s commitment to exceptional service and support.
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  • 3 min

Starbird Signs First Franchise Development Deal

🔒 Visual Matrix, in partnership with the American Hotel & Lodging Association (AHLA) and AHLA Foundation, is enhancing hotelier education on human trafficking. The collaboration offers Marriott International's free training content and access to Visual Matrix's Learning Management System. From October 28, 2024, Visual Matrix will donate 1% of new MOP purchases to AHLA Foundation's No Room for Trafficking Survivor Fund. Since 2007, over 100,000 human trafficking cases involving more than 197,000 victims have been identified. Visual Matrix also provides a Panic Button feature to improve worker safety.
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Salesforce Adds Autonomous AI Agent Feature

🏨 Orascom Hotels Management (OHM), a major hotelier in MENA, transitioned to the Oracle OPERA Cloud in just 12 days for its first property, making it the first hospitality group in Egypt to do so. The new system eliminated 30 redundant processes, reduced certain task times by 90%, and cut call resolution time by 60%. External vendor distribution fees also decreased by 90%. OHM introduced 'Experience Ambassadors' to enhance guest interactions, now completing check-ins on mobile devices in under a minute. The Oracle OPERA Cloud allows for real-time tracking of guest preferences and a more personalized service.
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  • 4 min

Orascom Reimagines its Staff and Guest Experiences with Oracle Cloud

🔎 The 2024 Customer Engagement Technology Study suggests AI's transformative potential in travel and hospitality, enhancing guest services and operational efficiency. Hotel Communication Network (HCN) introduces AI-powered Navigator 2.0 tablets, named AiMe, at The Hospitality Show in San Antonio's Henry B. Gonzalez Convention Center, Booth #1755. AiMe uses natural language processing for various guest requests. 30% of consumers would use AI for hotel-related queries, while 57% desire voice-controlled environments, 48% request services, and 47% would engage with service chatbots. Hoteliers prioritize technology for guest loyalty (80%), employee productivity (76%), and safety (68%). HCN's DineIN program reports a 20-30% revenue increase, while Guest Choice decreases labor costs by 5%, with a net gain above $10 per room per month. 🏨
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  • 2 min

Guest Engagement and Merchandising Capabilities Now Available in Oracle OPERA Cloud Hospitality Platform

🏨 Orascom Hotels Management (OHM), a leading hotelier in the MENA region, implemented Oracle's OPERA Cloud system across its properties, completing the initial installation in just 12 days. The upgrade eliminated over 30 redundant processes, optimized tasks to take 90% less time, decreased call resolution by 60%, and reduced external vendor distribution fees by 90%. OHM introduced 'Experience Ambassadors' to enhance guest service, with check-ins on mobile devices under a minute. Personalized guest experiences are now a focus, with real-time tracking of preferences and tailored parting gifts to drive loyalty.
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