Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

MURTEC Executive Summit: Tech Tides Kicks Off at the Fairmont Grand Del Mar

📊 MURTEC Executive Summit, set for October 21-23 at Fairmont Grand Del Mar in San Diego, will feature Scott Steinberg's keynote on business innovation. IHOP will showcase its AI food recommendation engine in a chat with Justin Skelton and Abigail Lorden. The 2024 MURTEC Breakthrough Awards will honor Dine Brands, Dave & Buster’s, Teriyaki Madness, District Taco, and Wingstop. Sessions will discuss loyalty, dynamic pricing, blending digital and physical experiences, robotics, and tech stack strategies.

2 min

Start-Up Spotlight: nooon Brings Hotels and Influencers Together to Drive Direct Revenue

🏨 nooon offers cost-effective influencer access for hotels, eliminating expensive agency fees and intermediary reliance. The platform provides user-friendly tools for managing influencer collaborations and enables direct bookings, bypassing high commission platforms like Expedia or Booking.com. nooon's all-in-one influencer workflow offers full control to hotels and hotel groups, aiming to enhance occupancy and guest experiences. With metrics tracking for campaign impact, nooon plans real-time ROI tracking implementation. Already serving over 40 European hotels, nooon eyes surpassing 100 partners and global expansion. Recently, nooon won the Arctic 15 competition, following a successful angel funding round with investors like Angry Birds creator Peter Vesterbacka, and Janne Majaniemi from WOLT, signaling significant growth and impact potential in the hotel tech space.

2 min

The Growth Paradox: Why Slowing Down Led to Bigger Success For Us – Jason Himber, MINA Group

🏦 Jason Himber, CEO of MINA Group, shared on Oct. 21, 2024, the company's shift in strategy to focus on strengthening their foundation for long-term success, rather than continuing rapid expansion. This approach involved emphasizing process, systems, and discipline while balancing creativity and innovation. The pandemic highlighted the need for structural adjustments and adaptation to workforce changes. Himber highlighted the importance of trust-building, allowing room for employee mistakes, and encouraging staff to be their authentic selves at work.

Jollibee Launches Loyalty Program

🏨 RoomRaccoon, a hotel management system, partners with Pxier, an event and spa management software, to integrate services. The collaboration offers a two-way integration, enabling real-time data synchronization for independent hotels to manage operations efficiently. This integration includes Reservation Feed, Point of Sale, and Channel Manager APIs, enhancing CRM, streamlining billing processes, and simplifying reservations. Hoteliers worldwide can access this comprehensive solution to improve guest services and operational efficiency.

2 min

Richtech Robotics Expands Agreement with Ghost Kitchens to Manage 20 Additional Walmart-Located Restaurants, Growing its Restaurant Operations Model

🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc., effective Nov. 1. She joined Domino's in 2011 from Procter & Gamble, progressing through various roles and was appointed Senior Vice President, Chief Brand Officer in March 2023. Trumbull has led initiatives like Paving for Pizza and revamped Domino's Rewards, contributing to Domino's status as the No. 1 pizza company globally. Joe Jordan, President of U.S. and Global Services, praises her innovative marketing strategies and her new role aims to elevate the global Hungry for MORE strategy.

4 min

Shiji PMS: Transforming Time Hotels

🏨 Time Hotels, operating in the UAE, Saudi Arabia, Egypt, and Qatar, plans to expand to 30 properties by 2025, including Mauritius and Africa. The group faced challenges due to a lack of centralization, inefficient operations, and limited reporting with legacy systems. They implemented Shiji's Enterprise Platform (PMS) across six properties, with two more to join within the year, for enhanced personalization, standardized processes, real-time analytics, and scalability. This led to improved operational efficiency, guest satisfaction, data security, and cost savings.

2 min

Hilton, Voyager Space, and Starlab Space Share the First Fly‑Through Video of Starlab Space Station

🍕 Kate Trumbull was promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc., effective Nov. 1. She joined the company in 2011 after working with Procter & Gamble. Trumbull has had various roles at Domino's, including Director of Loyalty and Vice President of Advertising, and was Senior Vice President and Chief Brand Officer since March 2023. She has driven key marketing campaigns and will continue to report to Joe Jordan while leading the international marketing team.

2 min

RoomRaccoon Partners with Pxier to Enhance Hospitality Offering

🍕 Kate Trumbull advanced to Executive Vice President, Chief Marketing Officer at Domino's Pizza Inc. on Nov. 1. With a Domino's tenure since 2011 and a previous career at Procter & Gamble, Trumbull has ascended through roles like Director of Loyalty and Vice President of Advertising. Her recent position before promotion was Senior Vice President and Chief Brand Officer as of March 2023. Trumbull has led initiatives like Domino's Carryout Tips and the revamped Domino's Rewards, contributing to the company's global leadership in pizza.

2 min

LG Debuts New Line of OLED 4K UHD Smart Hotel TVs at The Hospitality Show

🍕 Kate Trumbull promoted to Executive Vice President, Chief Marketing Officer of Domino's Pizza Inc. effective Nov. 1. With a 13-year tenure at Domino's, Trumbull has led significant marketing initiatives, progressing from Program Leader to Senior Vice President and Chief Brand Officer in March 2023. Joe Jordan, President of U.S. and Global Services, praises Trumbull's strategic campaigns and impact on the brand's growth. Trumbull played a pivotal role in campaigns like Paving for Pizza and the loyalty program, contributing to Domino's rise to the No. 1 pizza company globally.

2 min

Tech at the Frontlines: How Voice Assistants are Easing Tensions in Hospitality

🔊 AI voice assistants act as the first point of contact for callers, reducing human agent call volume and managing emotions. These systems adapt their communication style for each customer, with the ability to escalate complex cases to human agents, improving service quality and reducing wait times. Nikola Mrkšić, CEO & Co-founder of PolyAI with a Ph.D. from University of Cambridge, indicates that voice AI can enhance customer service in the hospitality industry and shield human agents from abuse.

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