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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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EnsembleIQ’s Hospitality Technology Announces Encora as Exclusive Sponsor of the 2024 Hotel Visionary Awards

📆 Encora, a leading technology solutions provider, sponsors the 2024 Hotel Visionary Awards. The 19th annual awards celebrate innovation and leadership in hotel technology. Winners will be honored at the HTF event, Nov. 18-20 at the Terranea Resort, Calif. Hospitality Technology’s VP, Abigail Lorden, aligns Encora's innovation commitment with their goals. Encora's President, Roberto Martinez, sees the partnership as a motivator for industry excellence and collaboration. The event addresses technological evolution in the hospitality customer journey.
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Building a Resilient Digital Backbone: How Hotels are Enhancing Connectivity

💻 Hoteliers face challenges with network connectivity, with outdated infrastructure causing slow speeds and dropped connections. Signal interference from modern materials and security threats from cybercrime add to the issues. Solutions include investing in high-speed, scalable Wi-Fi infrastructure, upgrading to Wi-Fi 6, implementing a strong Ethernet cabling infrastructure, and integrating 5G. Cybersecurity measures are crucial for guest data protection. Managed network services offer scalability and cost benefits, shifting from capital to operational expenses.
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Indigo Road Hospitality Group Appoints Katharine Ames as Chief Marketing Officer

📈 Charleston, South Carolina, USA, September 30, 2024 - Indigo Road Hospitality Group appoints Katharine Ames as Chief Marketing Officer, after serving as Director of Marketing since 2021. Ames, based in Atlanta, to enhance marketing, communications, branding, and social media for IRHG's 35 restaurants and 6 hotels, with four in development. Ames reports to Steve Palmer, credits her success to her experience at a boutique lifestyle agency, where she ascended to VP of Public Relations. IRHG, founded in 2009, entered the hotel industry in 2021 with Skyline Lodge.
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Workstream Launches All-in-One Payroll Solution for the Hourly Workforce

📱 PolyAI, a voice AI solutions provider, partnered with OpenTable to enhance restaurant experiences with AI voice assistants. The partnership aims to help with staffing challenges, as 62% of operators report insufficient staff according to the National Restaurant Association, and missed 30-60% of calls, per PolyAI data. OpenTable's global network can now use PolyAI assistants for bookings during and outside operating hours. Melting Pot restaurants in Indiana, New Jersey, and New York have adopted the technology, with a rollout to 90+ locations anticipated. PolyAI's integration in OpenTable's Integration Marketplace enables seamless bookings, changes, and cancellations.
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How Hotels Are Thinking About Gen AI

🏨 Hotel execs and industry experts discuss the potential impact of generative AI at the Destination AI summit in Washington, D.C. Hilton's SVP Jess Petitt highlights that AI's current role in hotel bookings is minimal but expects a significant change within five years. Concerns are raised about tech giants like Apple using AI to provide personalized travel recommendations, possibly challenging online travel agencies (OTAs) and hotels by leveraging personal data. Banks with travel credit cards may also disrupt the market using customer spending data. Some envision an internet where consumers control their data, sharing it selectively via digital wallets to enhance travel experiences. Hoteliers like Petitt are wary of potential middleman fees in future AI interactions. The Skift Travel 200 (ST200) tracks financial performance of travel companies, including the accommodations sector, with an aim to provide a comprehensive overview.
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