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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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DailyPay And WorkJam Join Forces To Bring Earned Wage Access To Millions of Frontline Workers

🏨 Snowflake, the AI Data Cloud company, launched the AI Data Cloud for Travel and Hospitality to deliver data insights for the sector. The platform supports airlines, hotels, cruise lines, and travel technology providers, enhancing operations and customer experiences. It addresses trends like dynamic pricing and sustainability tracking, offering hyper-personalized marketing, improved customer experience, loyalty experiences, reliable operations, and maximized revenue management. Partners like Hyatt and Tripadvisor use Snowflake to automate business aspects and data-driven decisions. Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, emphasized the critical role of AI and data in the industry.
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Start-Up Spotlight: Nappr Turns Daytime Napping Into a Business Opportunity for Hotels

💾 Nappr, launched in 2023, now lists over 1,000 hotels, including major brands like Marriott and Hilton, on its platform after starting with just 10 in New York City. It allows users to book rooms via website or app, with hotels controlling pricing and availability. The average daytime rental order in New York is $120, and Nappr takes a 14% commission. The company aims to reach 10,000 hotels on its platform and potentially expand to Airbnb-style rentals and airport locations. Founder Lerner, with 17 years in startups and an MBA from NYU, drives the business forward.
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ezCater Unveils ‘Smart Ordering’

💸 Piada Italian Street Food partners with Sparkfly to revamp its in-house developed guest loyalty program. The new program, part of the digital engagement platform Piada One, introduces customizable rewards based on spending levels, offering free entrées, drinks, and exclusive challenges with the flexibility to choose different rewards. Integration with Olo improves the loyalty experience and operational efficiency. Piada plans to implement tier-based marketing for personalized incentives and has consolidated all loyalty efforts under Piada One in response to guest feedback, aiming to incentivize higher value orders. Sparkfly's successful partnerships include Chipotle, First Watch, and Bojangles.
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DoorDash Debuts Commerce Platform for Merchants

🍕 Piada Italian Street Food partners with Sparkfly to revamp its in-house developed guest loyalty program, aiming for a personalized, seamless experience, and supporting expansion into new markets. Piada One, the digital platform, introduces customizable tiers with rewards based on spending, integrating with Olo for ordering. The program now offers flexible redemptions, exclusive challenges, badges, and consolidates former separate loyalty systems. Sparkfly's bespoke solutions also serve Chipotle, First Watch, and Bojangles, enhancing customer loyalty and offer management.
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Piada Italian Street Food Partners with Sparkfly to Launch Enhanced Loyalty Program

🍕 Piada Italian Street Food partners with Sparkfly to revamp its in-house guest loyalty program. This collaboration introduces a customizable tier system within Piada One, the brand's digital engagement platform, which also encompasses online ordering and digital gift cards. The updated loyalty program allows guests more flexibility like choosing different rewards and integrates with third-party systems for improved personalization. The integration extends to their online ordering platform, Olo, enabling a seamless loyalty experience. Piada plans to add tier-based marketing segmentation to offer more exclusive and personalized incentives. The transition consolidates previous separate loyalty programs into a single points-based system, responding to customer desires for higher value order rewards. Sparkfly has previously worked with Chipotle, First Watch, and Bojangles, specializing in customized loyalty and offer management programs.
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Raydiant Introduces Order & Pay Kiosk App

✈️ Snowflake, the AI Data Cloud company, launches the AI Data Cloud for Travel and Hospitality, targeting airlines, hotels, cruise lines, and travel technology providers. The platform aims to enhance customer experiences and operations using AI, with features like hyper-personalized marketing, optimized bot and IVR performance, loyalty experiences, efficient operations, and maximized revenue management. Global businesses like Hyatt and Tripadvisor utilize Snowflake to leverage data for strategic decisions and automation.
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Snowflake’s AI Data Cloud for Travel and Hospitality Drives AI Innovation, Enhances Collaboration, and Transforms Customer Experiences

✈ Snowflake, an AI Data Cloud company, unveiled the AI Data Cloud for Travel and Hospitality, aiming to enhance data insights in the travel and hospitality industry. The platform aids airlines, hotels, cruise lines, and travel technology providers in utilizing data and AI to improve operations and customer experiences. It features dynamic pricing, sustainability tracking, and personalized marketing campaigns, aiming to reduce customer acquisition costs and churn. Snowflake's ecosystem also offers data enrichment via Snowflake Marketplace, integrating external data like weather and economic indicators. Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, emphasized the importance of AI and data-driven insights. Notable users include Hyatt and Tripadvisor, praising Snowflake for improving data-driven decisions and customer experience.
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