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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

AI as a Tool to Boost Customer Satisfaction

💻 AI systems in Quick Service Restaurants (QSRs) minimize human error, accelerating order processing, hence enhancing customer experience. AI assists in trend analysis, identifying peak times, popular items, and guiding inventory management, also aiding in staff scheduling. U.S. restaurants annually waste 22-33 billion tons of food, but AI can mitigate this by updating inventories, making sustainable recommendations, and promoting underperforming menu items. AI adoption is increasing among QSRs, promising improved experiences for customers and staff while boosting cost efficiency.
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  • 5 min

Breaking Free from Siloed Systems: The Path to Seamless Hotel Experiences

🏨 According to a Deloitte survey, 45% of hoteliers report fragmented technology in their tech stack hinders delivering exceptional guest experiences. Hotels must shift to an interconnected ecosystem, with a modern Property Management System (PMS) at the core, to enhance the guest journey. This approach allows for integrated booking, shifts focus to guest-centric metrics like Revenue Per Available Guest (RevPAG), and supports dynamic packaging, leading to increased satisfaction and revenue. Transitioning from manual to automated systems, overcoming the challenge of replacing established processes, and adopting a transformational mindset are essential for hotels to capitalize on technology, encouraging additional guest spending and loyalty.
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  • 4 min

HRS Finds Dedicated Sustainability Strategies are Driving More Corporate Bookings to Hotels with Lower Emissions and Operational Costs

🛌 Aimbridge Hospitality partners with UKG to offer AI-powered flexible scheduling to its 45,000 hourly U.S. employees, improving work-life balance and earning the 2023 UKG Innovation Award. Using the UKG Pro mobile app, 30% of Aimbridge's workforce can trade shifts across 1,100 U.S. properties. Nearly half (47%) of global employees find flexible/self-scheduling highly desirable in 2024. Aimbridge also leverages UKG Talk for streamlined communications and plans to utilize AI-assistant UKG Bryte™ for guiding employees on PTO policies.
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  • 3 min

Streamline Payments, Boost Loyalty: Three Tech Tips for Hotels to Capture Corporate Clients

💸 The global business travel market is expected to surge by 188% by 2028, with industry spending anticipated to rise by up to 12% this year. Research shows 45% of business buyers would spend more with brands offering trade credit, while 78% consider invoicing a must-have feature. The global robotic process automation market is expected to exceed $13 billion by 2030. Hotels can drive key performance indicators using payments technology, offering diverse payment options, direct billing, and automating back-office processes.
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  • 4 min

Life House’s Revenue Management Software, Diamo, Launches as Independent Business

🏨 Aimbridge Hospitality implements AI-powered UKG Pro suite for its 45,000 hourly U.S. employees to offer flexible, gig-like shift picking. Aimbridge, managing brands like Hilton and Marriott, competes for talent by gigifying its workforce, improving employee flexibility and satisfaction. The company received the 2023 UKG Innovation Award for its scheduling approach. 12,000 employees, or 30% of the hourly workforce, have traded shifts across 1,100 U.S. properties. The UKG suite also includes UKG Talk, a communications platform, and UKG Bryte™, an AI assistant.
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  • 4 min

Mobi.Ai Launches Search and Discovery Tool for Travel and Hospitality Industry

📈 Aimbridge Hospitality implements UKG Pro® and advanced scheduling to offer flexible shifts for its 45,000 hourly U.S. employees across 1,100 properties. Ann Christenson, Chief Human Resources Officer, notes over 12,000 employees have utilized the new system to trade shifts, enhancing work-life balance. Aimbridge received the 2023 UKG Innovation Award. UKG Workforce Institute's study shows 47% of global employees in 2024 desire flexible scheduling. UKG Pro mobile app and UKG Talk are used for streamlined communications and operations.
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