Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

4 min

Bridging the Learning Gap: How Data-Driven Training Can Transform Hospitality’s High Turnover

🏩 Hospitality industry faces a high turnover rate of 84.9%, nearly double the national average of 47.2%. A Gartner study found no correlation between L&D course completion scores and performance, attributed to lack of data savvy. Effective training programs require a data-focused approach, including establishing pre-training performance baselines, plans to assess training results, and goals for post-training performance. Continuous data collection and analysis optimize these programs through learner feedback, performance metrics, and predictive analytics for future needs. Key modern L&D program elements include micro-learning, multimedia, gamification, simulations, and multi-device delivery, aiming to enhance customer service, increase efficiency, and reduce turnover.

3 min

Whitbread PLC Boosts Content Distribution Efficiency with Shiji Content Hub Partnership

The owner of Premier Inn, the UK’s largest hotel chain, enhances connectivity and streamlines operations across its network with Shiji Distribution Solutions. BERLIN, Germany, August 20, 2024 – Shiji, the…

2 min

From Revenue to Profit: A Culture Shift in Hotel Commercial Strategy

🏨 As inflation impacts traveler budgets and "revenge travel" fades, hotels face shrinking profit margins. A shift from revenue to profit-centric strategies is essential for profitability. Key strategies include incentivizing profit over revenue, managing labor costs effectively, and implementing Total Profit Optimization to focus on all revenue areas and their profitability. CBRE's VP, Miri Vasilevsky-Pinto, emphasizes the need for a cross-disciplinary approach and data-driven decisions. Optimizing channel distribution can reduce acquisition costs and increase profit margins.

3 min

Transforming the Hotel Ecosystem: Enhancing Both Guest and Staff Experiences

🏨 Hotels must adapt to changing client and employee preferences, focusing on experience enhancement. Creating positive guest interactions involves technology-based self-check-in/out and attentive front desk service. Improved concierge services, digital communication options, and sustainability measures like using eco-friendly materials are also important. Promptly addressing negative feedback is vital. Benefits include a 29% increase in positive reviews from attentive service, 40% more for quickly resolving issues, and 13% higher return rates for recognized loyalty, per Deloitte.

2 min

HT Talks Tech with Patric Knapp, VP of Operations, Bobby’s Burgers by Bobby Flay

🍔 VP of Operations Patric Knapp discusses Bobby’s Burgers’ Charlotte flagship, part of an 8-store chain with Chicago, Colorado, and Utah franchises opening later in 2023. The Charlotte kitchen's efficiency is boosted by a Garland clamshell grill, reducing burger cooking time from 7-10 minutes to 2.5-3.5 minutes. IoT integration with the Toast POS system enhances performance tracking and service speed for the fast-casual brand, offering made-to-order burgers at two temperatures.

3 min

From Fragmentation to Integration: How Cloud Technology is Redefining Hospitality

💻 Francisco Pérez-Lozao, President of Hospitality at Amadeus, underscores a shift in the hospitality industry as technology partners become collaborative allies with hotels. The goal is to co-create innovative solutions enhancing guest satisfaction. He advocates for cloud-based solutions, emphasizing the need for a consistent data architecture to leverage new technologies and avoid revenue loss. Digital merchandising is highlighted as a means for hoteliers to upsell and differentiate their brands. Pérez-Lozao points to IHG's cloud strategy, with six synchronized inventory instances, as a model for high availability and fast response times, essential for competing with giants like Amazon and Google. Transitioning to a cloud-native design is seen as a 10-year journey that could increase revenue by at least 5%.

2 min

Meet Chick-fil-A’s New President

🏨 Mews and Duetto surpassed 600 joint hotel customers, improving global hoteliers' revenue. Since the 2017 partnership, they operate in 29 countries, varying from 3-room to 800-room properties. Users report a 6% average revenue increase in the first year and a subsequent 10% RevPAR growth. Integration through Mews Marketplace is free, with 25% faster deployment than average PMS setups. Two-way data synchronization between Mews and Duetto enhances real-time pricing decisions and profitability.

4 min

Crave Interactive Announces Strategic Partnership with Book4Time to Boost Spa Bookings

📝 Hospitality industry faces 70-80% annual employee turnover, with low wages, long hours, and limited growth opportunities as key reasons. Hospitality America is combating this with mentorship programs led by Justin Deyo, Corporate Director of Operations, who has 20 years of experience. Mentoring includes imparting guest interaction protocols and operation best practices, aiming to foster a sense of value among employees. Notable statistics: 90% of workers with mentors are happy in their jobs, mentored employees are five times more likely to be promoted, 84% of Fortune 500 companies offer mentorship programs, yet only 37% of workers have a mentor. Since the pandemic, mentoring initiatives increased by 30% in organizations. Hospitality America's program emphasizes a culture of PEACH—Passionate, Excellence, Adaptable, Community, Humble—to guide success.

4 min

Honeywell Launches INNCOM Direct to Help Mid-Market Hotels Reduce their Carbon Footprint

📢 Hospitality America, tackling an estimated 70-80% annual turnover in the hospitality industry, implements a strategic mentorship program led by Corporate Director of Operations, Justin Deyo, who has 20 years of experience. The program aims to improve employee retention and satisfaction by fostering a culture of appreciation, innovation, and growth. Mentors will train staff on guest interaction, operational efficiency, and crisis management. Key statistics: 90% of mentored employees feel happy at work, mentoring makes employees five times more likely to be promoted, and 76% believe mentorship is crucial for professional success.

4 min

Hospitality America Focusing on Mentorship to Attract, Retain Hotel Employees and Cultivate Future Leaders

👨‍🎓 Hospitality America, a hotel management company, faces an industry challenge of high employee turnover, estimated at 70-80% annually. To improve retention, they're emphasizing mentorship to help hotel staff feel valued and supported. Justin Deyo, with 20 years of experience, leads the mentorship program, focusing on guest service and operational excellence. Key facts include that 90% of mentored employees are happy at work; mentoring makes employees five times more likely to be promoted; 84% of Fortune 500 companies have mentoring programs; yet only 37% of workers have a mentor. Post-pandemic, there's been a 30% increase in mentoring programs. Hospitality America's mentors embody the PEACH culture—Passionate, Excellence, Adaptable, Community, Humble—to guide career progression. CEO Ben Campbell highlights mentorship as essential for grooming hospitality leaders.

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