Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

REPORT: Service Fees Continue to Grow, Wages Stay Above Inflation

📊 In Q2 2024, Square reported that approximately 3.7% of restaurant transactions included a service fee, a more than 100% increase since early 2022. At Cafe Venetia, service fees support their European operating model and team growth. The Square Payroll Index showed a 4.10% increase in average hourly earnings for restaurant workers compared to the inflation rate of 2.98% as of July 2024. Nightlife in Boston saw transactions rise from 12% to 31% late night between Q2 2019 and 2024, while Richmond's late-night transactions reached 35%, and Philadelphia's hit 31%. Washington D.C. saw more restaurant activity in developing neighborhoods such as Navy Yard and NoMa.

1 min

WATCH: Will Guidara on Using Anger as Fuel

📖 During the MURTEC 2024 keynote, Will Guidara, a restaurateur and author of 'Unreasonable Hospitality,' spoke on the power of positive culture and the motivational role of anger in the service industry. He emphasized using adversity as a catalyst for learning and improvement, encapsulating his philosophy of "unreasonable hospitality" to inspire service excellence among the attendees.

3 min

Park Hotel Group replaces legacy PMS with Shiji Enterprise Platform for superior guest experience

Combining luxury, service excellence, and cutting-edge technology for improved guest services at Park Hotel Group’s locations throughout the Asia-Pacific region. SINGAPORE, August 12, 2024 – Shiji, the global hospitality technology…

Wendy’s AI and Supply Chain Digitalization

This article was written by Hospitality Technology. Click here to read the original article Palantir Technologies Inc., a provider of AI systems, and Wendy’s Quality Supply Chain Co-op announced…

2 min

Touch Dynamic Partners with Bite

📈 Palantir Technologies Inc. partnered with Wendy’s Quality Supply Chain Co-op to boost digital transformation and AI uptake. QSCC, serving over 6,400 Wendy’s in the U.S. and Canada, aims for a fully integrated Supply Chain Network with AI-driven workflows. Initially, QSCC will employ Palantir’s AI Platform for improved decision-making, followed by supply chain management and waste prevention applications. This collaboration is set to enhance sales, operations, and provide Wendy’s a competitive edge, leveraging Palantir's success in enhancing food industry operations with AI.

2 min

Winking Lizard Tavern Adds Online Ordering

📱 Palantir Technologies Inc. partners with Wendy’s Quality Supply Chain Co-op to implement AI and transform operations. QSCC, serving over 6,400 Wendy's across the U.S. and Canada, is the second largest buying cooperative in the QSR industry. The initiative will include moving to Palantir’s AI Platform for enhanced decision-making and developing AI-driven supply chain management solutions, aiming to generate cost savings and efficiencies. The partnership underscores Wendy’s commitment to data-driven business strategies and positions the brand at the forefront of industry innovation.

2 min

Use Staffing Technology to Focus on Customer Service

📈 Artificial intelligence (AI) enhances applicant tracking systems to better identify qualified candidates through fine-tuned, semi-automated screening processes. Utilizing human-created prompts, AI can match the specific needs of clients. However, human oversight is vital for continuous improvement of AI accuracy. Bullhorn's 2023 Talent Trends Report reveals that 80% of candidates show loyalty to a staffing firm if contacted during an ongoing placement, yet only 50% receive weekly communications from recruiters. LGC Hospitality, led by CEO George Lessmeister, operates in over 40 U.S. cities, emphasizing the importance of personal, customized service over app-based staffing solutions.

4 min

Corporate Travel Industry Must Embrace Emerging Technology to Remain Competitive and Accelerate Growth According to New Research from GBTA and Cvent

💲 A new study, "The Future is Now: Technological Transformation in Corporate Travel," by the Global Business Association (GBTA) and Cvent, highlights technology's role in business travel growth. Surveying business travel professionals in North America and Europe, it found that 88% of travel management company respondents, 74% of suppliers, and 59% of travel buyers believe they manage technology well, yet integrating AI and blockchain remains an opportunity. Most suppliers expect increased internal (61%) and traveler-facing (56%) tech investment, while TMCs show even higher expectations (83% for internal, 79% for traveler-facing). Travel program technology spending averages 18% of total budgets, with 36% of buyers foreseeing increased tech spending, particularly in Europe (43% versus North America's 30%). Data for the report was collected from February 6-19, 2024, with 388 participants. The full report is available on the Cvent website, with the complete research report accessible from the GBTA Member Hub.

4 min

Tripadvisor Enhances Trip Planning Experience with in-app Hotel Bookings, Powered by HTS (Hopper Technology Solutions)

💲 A new study "The Future is Now: Technological Transformation in Corporate Travel" by GBTA and Cvent highlights the corporate travel industry's adoption of technology. 88% of travel management companies, 74% of suppliers, and 59% of buyers believe their organization handles technology well; however, there's room for integrating AI and blockchain. On average, 18% of a travel program’s budget is spent on technology, with European buyers (43%) likelier than North American ones (30%) to increase tech spending. Data was collected from 388 travel professionals in North America and Europe from February 6-19, 2024. 📊

4 min

The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption

💸 A study by GBTA and Cvent reveals a significant potential for integrating AI and blockchain in corporate travel, with 88% of TMCs, 74% of suppliers, and 59% of buyers confident in their tech use. Technology spend is expected to remain flat, yet most suppliers and TMCs anticipate increased investment, compared to only 36% of buyers. On average, 18% of travel program budgets are allocated to technology, with European buyers more likely to increase tech spending than North American counterparts. Data was collected from 388 North American and European travel professionals between February 6-19, 2024.

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