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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

How Upselling is Key To Delighting Guests And Making More Money – Josiah Mackenzie [Guest Experience Research Series]

  • Tony Loeb
  • 8 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article Aug. 8, 2024 Listen On Featured Episodes Engage, Don’t Just Satisfy: A Blueprint for the…
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  • 4 min

Implementing Voice AI: What Restaurants Must Know

  • Tony Loeb
  • 8 August 2024
🔎 Yum! Brands plans to expand voice AI in Taco Bell drive-thrus by end of 2024. Daniel J. Connolly suggests integration with core systems is crucial, and Robert Peterson of Oracle views voice AI as a standard UI evolution. Courtney Radke and Lee Holman discuss efficiency and regional training needs. Surveys report potential for reduced errors and faster service, but franchisee cost concerns remain. Data privacy and security highlighted by Connolly and Peterson. Robert Dawson raises additional deployment questions. McDonald's had previously abandoned AI due to accuracy and customer satisfaction issues.
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Mark Shambura Joins Panera Bread as CMO

  • Tony Loeb
  • 8 August 2024
💰 Boostly raised $5.6 million in seed funding from Trestle Partners, Relish Works, Singularity Capital, and Y Combinator. The platform has driven over $50 million in restaurant sales. Jaime's pizzeria reported a 20% sales increase in April and May and 33% in June's first week, attributing an extra $20,000 monthly sales to Boostly. Founded by Shane and Mikey Murphy, Boostly plans to expand its team and market presence with the new funding.
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MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%

  • Tony Loeb
  • 7 August 2024
🚗 3V Infrastructure launches to provide Level 2 EV chargers mainly in multifamily housing and hotels. With up to $40 million from Greenbacker Capital Management, they aim to address the gap in charging infrastructure. JD Power found over half of potential EV buyers are deterred by charger scarcity, while less than 5% of rentals and only 20% of hotels offer this amenity. 3V targets properties with more than 20 sites to accelerate deployment and simplify implementation for real estate owners.
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From Plate to Post-Visit: How Technology Shapes the Dining Guest Experience

  • Tony Loeb
  • 7 August 2024
🍴 PwC research indicates that excellent service can command up to 16% higher prices, and a one-star increase on Yelp can increase revenue by 5-9%. A 2024 BrightLocal survey found 77% of customers check two or more review sites before making a decision. Moreover, 32% of customers would stop doing business with a brand after one bad experience. In the digital era, restaurants must have a mobile-optimized website, use SEO, engage on social media, and offer online reservations. During dining, POS systems and digital menus enhance the experience. Afterward, personalized follow-up via email or SMS, and responding to online reviews within two to three days, is expected by 34% of consumers. Kim Lawton, with 25 years of experience, is the founder and CEO of Enthuse Marketing.
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Boostly Secures $5.6 Million Seed Round

  • Tony Loeb
  • 7 August 2024
💰 3V Infrastructure, a new EV charging infrastructure operator, announced its launch today, aiming to increase access to EV charging at long-dwell properties such as multifamily housing and hotels. The company has a $40 million capital commitment from Greenbacker Capital Management and will focus on Level 2 EV chargers. A JD Power study shows over half of potential buyers are deterred by charger scarcity. 3V Infrastructure aims to address this by targeting underfunded Level 2 charging access, with 27% of apartment tenants and 20% of hotel guests seeking this amenity. The company targets real estate with over 20 sites for broad and rapid deployment, offering operational expertise in permitting, utility setup, maintenance, and monitoring without upfront and ongoing costs for property owners.
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Shiji introduces seamless integration with Wi-Q for enhanced mobile ordering

  • Tony Loeb
  • 7 August 2024
Adding additional mobile ordering options to Shiji’s Infrasys Cloud POS boosts F&B efficiency, enhances guest experiences, and streamlines operations for hoteliers. ATLANTA, Georgia, United States, August 7, 2024 – Shiji,…
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  • 4 min

Proactive Service: Valor Hospitality’s Commitment to Excellence

  • Tony Loeb
  • 7 August 2024
📌 Valor Hospitality Partners, under the leadership of their regional director, prioritizes guest experience, training, and service quality. They conduct biannual inspections and audits, encourage staff to predict guest needs, and value personalized service. The guest experience in the hotel industry has evolved, with a shift towards personalization and technological integration, including AI, AR, and VR. Valor strives to stay ahead by monitoring trends and guest feedback, aiming to provide unique, satisfying experiences.
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  • 4 min

First Impressions Matter: Transforming Guest Arrival with Smart Tech

  • Tony Loeb
  • 7 August 2024
🏨 A luxury hotel stay is enhanced by seamless technology integration, where settings like lighting, temperature, and entertainment are automatically adjusted upon arrival and throughout the stay. Advanced smart home systems trigger a "grand welcome" scene, with motorized shades, ambient lighting, and preferred music or sounds activating when a guest enters their room. Customizable control options and personalized settings tied to a loyalty program remember guest preferences, ensuring a tailored experience across the hotel's portfolio, creating a sense of true hospitality.
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  • 3 min

3V Infrastructure Launches to Expand Access to EV Charging and Accelerate Widespread Adoption of Electric Vehicles

  • Tony Loeb
  • 6 August 2024
🚗 3V Infrastructure, formed to accelerate EV charging access, staffed with top-tier talent, builds Level 2 chargers, focusing on multifamily housing and hotels. The company received a $40 million commitment from Greenbacker Capital Management. JD Power study cites over half of respondents avoiding EVs due to charger scarcity. 3V addresses the infrastructure gap in multifamily properties. Research shows 27% of apartment tenants and 20% of hotel guests desire EV charging amenities. 3V supports property owners with installation and maintenance, targeting portfolios with more than 20 sites. Visit www.3vinfrastructure.com for more information.
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