Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

Ooma Office Business Phone Service Now Integrates with Intuit QuickBooks, Boosting Customer Experience

🚗 3V Infrastructure, an EV charging infrastructure company, announced its formation to provide Level 2 EV chargers for multifamily housing and hotels. The company received a commitment of up to $40 million from Greenbacker Capital Management. Citing a JD Power study, over half of potential EV buyers are deterred by charger scarcity. 3V Infrastructure aims to serve the 27% of apartment tenants and 20% of hotel guests demanding EV charging amenities. The company targets properties with more than 20 sites for broad, rapid charger deployment.

3 min

Portillo’s Pilots Self-Service Kiosks

🔌 3V Infrastructure, backed by up to $40 million from Greenbacker Capital Management, launches to provide Level 2 EV chargers for multifamily homes and hotels, filling a gap where fewer than 5% of rentals and 20% of hotels currently offer such amenities. With EV adoption surpassing charger availability, 27% of apartment tenants and 20% of hotel guests demand this service. 3V targets properties with more than 20 sites to deploy projects widely and expedite the transition to EVs.

3 min

Whataburger to Extend PopID’s Biometric Payments Solution

🔌 3V Infrastructure, an electric vehicle (EV) charging company, announced its formation, focusing on Level 2 EV chargers for multifamily housing and hotels. The company received up to $40 million from Greenbacker Capital Management. Studies reveal over half of potential EV buyers are discouraged by insufficient chargers, while 27% of apartment tenants and 20% of hotel guests desire EV charging amenities. 3V offers a no-cost solution for property owners, aiming to service portfolios with more than 20 long-dwell sites.

4 min

TimeForge Adds Lineup.ai to Its Platform of AI-Powered Forecasting, Labor Solutions

💸 Stayntouch, a leader in PMS and guest-centric technology, has launched UpsellPRO, enabling hotels to market individual room features. A report with NYU showed about half of travelers with a one-month booking window would pay more for attribute-based selling (ABS). Experts see ABS providing greater control, increased visibility, and dynamic pricing benefits. Participants included Flo Lugli, George Roukas, John Burns, Klaus Kohlmayr, and Nichole Dehler. ABS could revolutionize hotel profitability and the guest experience.

4 min

MOLLIE Aspen Partners With Hotel Internet Services for Future-proof WiFi and High-speed Guest Connectivity

💾 Stayntouch, a hotel technology provider, released UpsellPRO for Attribute-Based Selling (ABS) to help hotels market room features separately during booking. A partnership report with NYU's Tisch Center showed half of respondents with over a month booking window would pay more for ABS. Experts highlighted the benefits of ABS for hoteliers, including better booking control, increased upselling, and dynamic pricing. Insights suggest ABS enhances guest preference insights, satisfaction, revenue, and engagement with hotel services. Leaders in hotel tech and consulting shared their thoughts, emphasizing the importance of industry consensus and the potential of ABS to revolutionize hotel profitability.

2 min

Travel and Hospitality Companies Are Missing Out on AI-Driven Profits

🏡 In the travel and hospitality sectors, 73% of IT decision-makers plan to invest between $500,000 and $5 million in AI in one year, an increase from the previous year. Challenges include data management, cybersecurity, and trust in AI/ML outputs, with 55% prioritizing fraud detection, 52% concerned about data security risks, 58% stressing data privacy, and 59% identifying cybersecurity as the greatest risk in AI adoption. Meanwhile, 68% believe AI/ML accuracy needs significant improvements for full trust.

4 min

From Living Room to Hotel Room: The Evolution of In-Room TVs

🏨 Hotel TVs, designed for safety and functionality, differ from home TVs in aspects like secure stands and swivel ability. They can enhance guest experience with features like custom content, streaming service logout synchronization with checkout, and room-specific connections. Newer hotel TVs allow remote setup and maintenance, saving time and money for managers. Hospitality smart TVs may also offer HD content without set-top boxes and come with longer warranties, up to five years, compared to home TVs' one-year warranties. Jacob Benner from LG Business Solutions USA, a major hotel TV provider, emphasizes the importance of specialized hotel TV features for guest satisfaction and operational efficiency.

4 min

RTN Marches Towards Restaurant Industry Standardization with Object Model Repository Milestone

📊 The RTN community, formed five years ago, aimed to simplify integration in the restaurant industry. It has since established three main data standards: RTN Menu Synchronization, RTN Transactional Data, and RTN Customer Record Data Standards. The standards are designed to allow systems to consistently access and exchange data. RTN's Object Model Repository now makes these standards more accessible by providing visual attributes and enabling JSON or XML message generation. Industry leaders like Jim Clagett from Jack in the Box, Russel Cotter from Chipotle, and Shelly Rupel from Devour acknowledge the positive impact of these standards. These efforts are likened to the "Rosetta Stone for Business and IT" and the "DNA for application integration." Sandy Angel of AHLA relates over 20 years of similar work in the hotel industry. Christopher Sebes and Robert Peterson, both RTN Industry Champions, emphasize the ease of building integrations with these standards. A case study with Cacy Bedoka-Merrifield from Jack in the Box and Del Taco demonstrates the practical benefits of the Object Model Repository for standardizing menu data.

2 min

REPORT: Restaurant Loyalty Trends

📈 PAR Punchh released its "PAR Punchh Loyalty Trends Report," revealing innovative loyalty program strategies in the restaurant industry. Key findings: loyalty programs drove a 12% increase in loyalty sales from 2022 to 2023, a 5% overall rise in consumer spending, morning sales growth due to office returns, and a 25% loyalty sign-up rate among Gen Z. In-store ordering accounted for nearly 40% of transactions, underscoring the value of omnichannel presence and POS systems. CEO Savneet Singh emphasized the importance of understanding loyalty behaviors for market success. The report is based on data from Punchh's platform, used by over 30% of top 100 restaurant brands.

0 min

Ready To Go Linerless? 3 Trends Driving the Shift

This article was written by Hospitality Technology. Click here to read the original article

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