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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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Transform Restaurant Operations with a Reservation System App

🍴 Introducing a restaurant reservation system app can attract more customers and level the playing field for small businesses, streamline operations, reduce no-shows, enhance customer satisfaction, and increase profitability for medium to large businesses. A mobile-optimized app can improve convenience, accessibility, and offer custom features such as loyalty rewards. To develop an app, research competitors, design for user-friendliness, consider app builders for a drag-and-drop solution, and promote your app using market research insights. Rohan from London, SVP of Engineering at Builder.ai, suggests these strategies.
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Transform Restaurant Operations with a Reservation System App

🍴 A restaurant reservation app enhances efficiency, customer experience, and profitability. Small businesses gain market access while larger ones streamline operations and increase loyalty. Features include easy booking, loyalty rewards, and special promotions, accessible via mobile devices. Financial benefits include reduced fees from direct bookings. Development steps include market research, design, app-building, and leveraging EPOS integration. Launching an app involves using market research to attract users. Rohan, SVP of Engineering at Builder.ai, suggests these strategies.
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3 Ways AI Improves Hotel Guest Experiences

🏠 A 2023 Rackspace survey indicates 73% of hospitality IT decision-makers see AI as crucial to their business strategies. Marriott employs generative AI for personalized booking experiences. The Cosmopolitan's AI chatbot, Rose, enhances guest services in Las Vegas. Turtle Bay Resort's AI-powered CRM has led to a 70% email engagement rate and a 40% revenue increase. AI ensures consistent experiences across properties, with examples like standardized housekeeping and fast support through virtual concierges.
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3 Ways AI Improves Hotel Guest Experiences

🏨 In a 2023 Rackspace survey, nearly three-quarters of hospitality IT decision-makers view AI as a core business strategy. Marriott employs generativeAI in its Homes and Villas search tool, enhancing personalized booking experiences. Turtle Bay Resort's use of AI-powered CRM resulted in a 70% email engagement rate and a 40% revenue increase. Consistency in guest experiences is improved by AI through standardized housekeeping and fast support via tools like Hilton's chatbot Connie. AI requires problem-focused application and continuous refinement. Jon Wolfe, President of Global Systems and Services at Light & Wonder, emphasizes AI as a means to an end, not a standalone solution.
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Influencer Drives Innovation, Fosters Connections in Restaurant Technology Community

🎓 Tammy K. Billings, recognized for opening the $2.5B LA LIVE entertainment district and leading the subway to run past midnight in LA. Contributed to Wisely, which sold to Olo for $187M, and developed CRM platforms at Ovation, Devour, Plein Air, and founded Aben. Known for mentorship and career placements, she received Hospitality Technology's Top Women in Restaurant Technology Innovator Award on March 13 at the 29th MURTEC in Las Vegas. Nominations for the 2025 awards open in mid-October.
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Boom Launches 24-Hour AI Sales Agent for Short-Term Rentals

📊 Forwrd.ai acquires LoudnClear.ai, expanding its no-code data science automation capabilities for RevOps. The merger adds integrations with Salesforce Service Cloud, Zendesk, and Intercom. Kobi Stok, CEO of Forwrd.ai, highlights seamless creation of predictive models without data science teams. Organizations spent $104 Billion in 2023 on data science, with the market expected to grow to $776 Billion by 2032. The AI-driven platform aims to solve costly complexities in data science projects, where 87% fail.
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Predictive Analytics Company Forwrd.ai Acquires LoudnClear.ai to Empower RevOps Teams with Advanced Data Science Platform

🤓 Forwrd.ai acquires LoudnClear.ai to enhance its no code data science automation for RevOps. This move adds customer service AI and data enrichment capabilities, integrating with platforms like Salesforce Service Cloud and Zendesk. RevOps leaders can now build predictive models without data science teams. AI-based analytics are crucial as data science complexities led to $104 billion in organizational costs in 2023, with the data science platform market expected to reach $776 billion by 2032.
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Tock Teams Up with Curator Hotel & Resort Collection to Enhance Guest Experience at Independent Hotels

🌏 HBX Group, with 3,700+ employees in 170+ countries, presents its ESG strategy in its Sustainability Report. Plan includes over 75 actions, alignment with United Nations Global Compact, and a 3-year goal to comply with the European Corporate Sustainability Reporting Directive (CSRD) through 4,000+ KPIs. Sustainable Hotels Programme features 40,000+ certified properties, with a 10-fold increase to 5,000 hotels banning single-use plastics in a year. Employee-led initiatives, like the Think Big programme, have planted 12,000+ trees and contributed to 6 years of Carbon Neutral certification.
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EnsembleIQ’s Hospitality Technology Debuts Expanded Visionary Awards Honoring Innovation, Partnership, and Leadership in Hotel Tech

🏨 Hospitality Technology (HT) expands its Hotel Visionary Awards for 2024, adding new categories to honor innovation in the hotel industry. Nomination deadline is September 13, 2024, with winners announced at the Hotel Technology Forum (HTF), November 18-20 at Terranea Resort, California. Awards include Innovation Awards for technology in various categories, Partnership Award for hotelier-vendor collaboration, Rising Star Award for individuals with less than five years in the industry, and Lifetime Achievement Award for at least 15 years of service. Finalists notified by October 4, 2024.
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