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Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Mexico Grand Hotels Debuts Kadún in Los Cabos

🏨 July 29, 2025, Cabo San Lucas: Mexico Grand Hotels announces Kadún, a new 110-room boutique hotel opening this fall near El Médano Beach. Kadún, inspired by the Baja California Sur's natural beauty and cultural history, features rooms with kitchenettes, terraces, and jacuzzis. Amenities include a rooftop pool, restaurant, café, spa, and meeting spaces. Guests have access to sister properties, enhancing their Cabo experience during the 2025 high season.

McKibbon Hospitality Selected to Manage Tempo by Hilton Savannah Historic District

🏨 July 29, 2025, Savannah, Georgia: McKibbon Hospitality has been awarded the management contract for the Tempo by Hilton Savannah Historic District, set to open in 2025. Originally breaking ground in November 2023, this will be McKibbon's second Tempo by Hilton property, among five managed in Savannah. The LEED-certified hotel will feature tech-enabled guestrooms, Peloton suites, a Bluestone Lane Café, and a rooftop bar. The design collaborates with the Savannah Historic District Board, reflecting local heritage.

2 min

Benihana Expands Fast-Casual Concept

🍽 Panda Express launched a cross-platform campaign with Media AOR The Many and Super League, integrating Hot Orange Chicken into Fortnite Creative and Roblox. Within two weeks, 265,000+ players viewed cutscenes, earning in-game rewards, while players spent 65 days interacting with Pei Pei the Panda, generating 185,000+ engagements. The campaign features interactive cutscenes and map-specific rewards, and will evolve with new items and elements throughout the year. Hot Orange Chicken is available for a limited time nationwide this summer.

2 min

From Paper Paws to Digital Applause: Great Wolf Lodge Reimagines Employee Recognition

📱 Great Wolf Lodge launched a tech-driven "High Paw" platform in March 2025, enabling guest and employee recognitions through a web portal without app downloads. Post-launch, over 40,000 peer recognitions and 20,000 guest "High Paws" were sent, impacting traditionally less interactive roles like housekeeping. 20% of 5-star Google Reviews across 22 U.S. locations are attributed to this program. This real-time feedback tool enhances employee motivation and meets evolving guest expectations effectively.

4 min

It’s Time to Reboot Your Hotel’s Operating System

📱 Hotels face challenges like outdated technology, fragmented communication systems, and labor shortages. AI-driven solutions can address these issues by enhancing guest experiences and optimizing workflows. AI-powered tools help by scoring real-time customer interactions, customizing training, and intelligently routing communications. These advancements enable hotels to monetize rooms through digital marketplaces and targeted ads, boosting revenue. Embracing AI is essential for hotels to stay competitive and improve service efficiency in today's digital-first environment.

3 min

Bojangles Expands Spanish-Language Ordering Across All Platforms

📅 RoomKeyPMS and Lakeview Hotels & Resorts celebrate 20 years of partnership since 2005, starting in Brandon, Manitoba. The collaboration spans operations in Western Canada and the Prairies, catering to diverse guest demographics. Lakeview values RoomKey's intuitive, cloud-based tools enhancing efficiency and guest experience. Features like recurring reservations and mobile check-in have evolved through user feedback. The partnership continues to grow, reflecting shared innovation and commitment to service excellence.

1 min

Finding Creative Inspiration Beyond Hospitality: How Sage’s Chief Creative Officer Stays Ahead – Jessica Werner, Sage Hospitality Group

🎨 Sage Hospitality Group's Chief Creative Officer Jessica Werner discusses how stepping outside the hospitality industry can spark creativity. She emphasizes finding inspiration in art, nature, music, and wine-making to generate innovative ideas. Werner provides practical advice for avoiding creative burnout and enhancing work with fresh perspectives. Music for the episode is produced by Clay Bassford of Bespoke Sound, a company specializing in music identity design for hospitality brands.

4 min

Why Loyalty Technology Must Catch Up to the Changing Traveler

🛫 Gen Z and Millennials are reshaping the travel industry. By 2040, leisure travel is projected to grow from $5 trillion in 2024 to $15 trillion. A recent survey from Arrivia highlights that only 18% of travelers used loyalty programs for their last trip, despite 55% of Gen Z and 42% of Zillennials planning more travel this year. Notably, 55% of respondents seek better prices, while 45% of Gen Z desire more destination options.

1 min

AI in Hospitality: How Sage’s Chief Creative Officer Uses Tech Without Losing the Human Touch – Jessica Werner, Sage Hospitality Group

💻 Jess Werner, Chief Creative Officer at Sage Hospitality Group, discusses the impact of AI on hospitality. She highlights how AI enhances operational efficiency and brand consistency while maintaining human connections and creativity. Jess emphasizes the importance of experiential hospitality in an AI-driven future. This episode underscores the lasting value of human-centric spaces and experiences. Music for the show is created by Clay Bassford of Bespoke Sound.

1 min

From Grand Lobbies to Micro Living: Inside A Few of Sage Hospitality’s Innovative Denver Projects – Jessica Werner, Sage Hospitality Group

📈 In Denver, Sage Hospitality Group's projects shine under Chief Creative Officer Jess Werner. Notable ventures include the community-centric Crawford Hotel at Union Station and the innovative Catbird Hotel, showcasing modular design. This series highlights Werner's impactful leadership and Sage Studio's creative contributions to hospitality.

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