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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 1 min

How Domino’s Pizza Drove Carryout Comps in Q2

🍕 Domino’s Pizza saw a 5.8% increase in carryout comps for Q2 2025. The introduction of the Parmesan-Stuffed Crust Pizza late in Q1 attracted new customers. CEO Russell Weiner reported successful execution and positive customer feedback during an earnings call. A “best deal ever promotion” offers any pizza with any toppings for $9.99 via mobile app or dominos.com until August 3, providing value for cash-strapped consumers.
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  • 3 min

From TVs to Tech Hubs: Rethinking the Hotel Room Experience

📺 Kara Heermans, SVP at SONIFI, highlighted in-room TVs as revenue drivers at HITEC, moving from static fixtures to dynamic tools with QR code bookings and FAST channels, offering new revenue streams. Integrations enhance trust and reduce scams. SONIFI's AMP platform aids proactive issue resolution, minimizing downtime and support calls. TV-enabled services like late checkout improve RevPAR without app downloads. AI aids efficiency, enhancing guest interactions while preserving human hospitality.
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  • 4 min

Rethinking Hotel Tech from the Ground Up

📶 Todd Johnstone, CEO of Allbridge, emphasizes the need for modernizing hotel tech infrastructure, since entering the sector in 2021. Outdated systems lead to poor guest experiences. Allbridge advocates integrating tech in the design stage, similar to plumbing or HVAC. Their Skyway platform, developed over eight years, operates in over 7,000 properties, offering seamless connectivity and predictive support. Long-term investment in tech infrastructure is essential, especially as hotels face staffing challenges.
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  • 3 min

Peak Season, Pricey Mistakes: Why Hospitality Businesses Can’t Afford to Ignore Payment Compliance

💳 Surcharges on credit card transactions are a common compliance issue in the hospitality industry due to rising processing fees. Varying state laws and card brand rules complicate this, making legal review and technology essential. Cash discounts offer an alternative but may affect brand perception. POS systems should provide fee transparency and flexibility. Regular payment audits and benchmarking against industry norms can prevent profit loss. Hospitality professionals must view payment processing as a controllable expense to avoid missing revenue opportunities.
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  • 3 min

Future-Proofing Hospitality: Smart Tech for Resilient, Sustainable Operations

📰 Global hotel market expected to reach $5.82 trillion by 2027. By 2050, hotels must reduce carbon emissions by 90% to meet climate goals. Gen Z travelers prioritize personalized experiences 2.5 times more than Baby Boomers. 73% of guests prefer sustainable hotels; 60% are willing to pay more for personalization. Smart technology examples include Austria’s DAS EDELWEISS and Finland’s Panorama Landscape Hotel. By 2025, standardized sustainability metrics will be required in over 30 countries, including the UK, US, and Australia.
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  • 2 min

Bilt Launches ‘Home Away from Home’ Luxury Hotel Platform

💻 Summer 2025 marks record travel and cyberattack surges, with 82% of North American hotels targeted during 2024's peak. Cyberattacks, driven by AI, focus on POS systems, guest Wi-Fi, and front desk tech. Downtime can exceed 12 hours, incurring million-dollar losses. Despite risks, many hotels lack advanced cybersecurity, with 40% citing outdated tech and 22% neglecting staff training. Only a fraction employ managed security services, crucial for reducing breach recovery time. Cybersecurity is essential for business continuity and guest trust.
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  • 2 min

Wyndham and Grubhub Launch Hotel Delivery Partnership

💻 Hotels in North America faced a significant rise in cyberattacks in summer 2025, with 82% experiencing successful breaches in 2024. Attack frequency increased for 66%, and severity rose for 50%. Vulnerabilities include POS systems and guest Wi-Fi. Attacks often result in over 12 hours of downtime and hefty financial losses. Only 40% of hotels cite outdated tech as a major risk, while 22% lack regular staff training. Cybersecurity is crucial for guest trust and business continuity.
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  • 2 min

Hotel Rate Wars Aren’t Caused by All OTAs Equally, New Report Finds

💻 Summer 2025 sees record-breaking travel and a surge in cyberattacks on hotels. VikingCloud’s 2025 report shows 82% of North American hotels experienced successful cyberattacks in 2024, with 66% reporting increased frequency and 50% noting greater severity. Key vulnerabilities include POS systems, guest Wi-Fi, and front desk tech. Downtime often exceeds 12 hours, causing financial and reputational damage. Despite risks, 40% cite outdated tech, 22% lack staff training, and 30% have no MSSP plans. Cybersecurity is crucial for guest trust and business continuity.
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