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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality

🤖 AI ensures seamless, consistent guest interactions across channels, enhancing trust and experience. By unifying data, AI provides consistent, context-aware responses—whether at check-in or midnight. It scales personalization, offering tailored messages and services, boosting satisfaction, retention, and reputation. AI adapts to evolving guest behaviors, enhancing hospitality rather than replacing it. Integrating AI-driven intelligence is a strategic advantage in the competitive market, fostering brand loyalty through reliability and relevance.
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  • 3 min

The Future Hotel Isn’t a Building—It’s an Ecosystem

💻 At HITEC 2025, Richard Valtr, founder of Mews, discussed the transformative potential of generative AI in hospitality. Valtr envisions AI enabling personalized guest experiences, such as custom minibars and tailored local activities. This shift could redefine hotel operations, impacting labor by supporting generalist roles with AI assistance. He advocates for adaptable tech systems, combining central integration with bespoke solutions. Valtr emphasizes the balance of AI's capabilities with human intuition to enhance genuine hospitality experiences.
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  • 2 min

Shiji releases 2025 Hospitality Distribution Technology Chart: Navigating a rapidly evolving ecosystem

📈 Shiji released its 2025/2026 Hospitality Distribution Technology Chart on June 11, 2025, in Barcelona, Spain. The chart highlights trends like the rise of marketplace platforms, social media as a booking engine, and AI integration. New sections include Marketplace, Social Media with Booking, and Upselling. Platforms such as Douyin and WeChat feature in the "Social Media with booking" category. Shiji, founded in 1998, employs over 5,000 people in 31+ countries, serving 91,000+ hotels.
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  • 2 min

Roibos Partners with Shiji Horizon for Hotel Tech Innovation

💻 Shiji and Roibos partner in Barcelona on April 15, 2025, enhancing hotel distribution with global connectivity. This collaboration leverages Roibos’ distribution network and Shiji's technology, optimizing hotel operations for over 91,000 hotels worldwide. Shiji, with 5,000 employees, leads the hospitality tech market. The integration aims to improve competitiveness with advanced digital solutions, maximizing revenue and efficiency. This partnership marks a significant step in redefining hotel technology.
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Hospitable Calls Out PMS “Pay-to-Play” Tactics Stifling STR Innovation

💻 Nomadix® Inc. and TD SYNNEX announced a distribution agreement to accelerate growth in North America by offering Nomadix’s connectivity and digital engagement solutions through TD SYNNEX’s reseller network, including VARs, MSPs, and SIs. This partnership aims to expand Nomadix's reach in hospitality, multifamily housing, education, and government sectors. Michael Fox and Speleos Dravillas from Nomadix highlight the agreement’s role in strengthening their channel strategy and market position.
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GlobalMeet Launches ‘CORE’ to Ensure Communications Continuity During Crises

💻 Nomadix Inc. announced a distribution agreement with TD SYNNEX, a leading IT solutions distributor, to expand its reach across North America. Nomadix's connectivity and digital engagement solutions will now be available to TD SYNNEX's network of resellers, targeting industries such as hospitality, housing, education, and government. This initiative aims to accelerate growth and solidify Nomadix's leadership by leveraging TD SYNNEX’s resources and expertise. Solutions are immediately accessible to VARs, MSPs, and SIs.
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  • 2 min

Fulham FC Taps Oracle to Modernize Fan Experience at Craven Cottage and New Fulham Pier

💻 Nomadix Inc. has announced a distribution agreement with TD SYNNEX, a leading distributor, to expand its connectivity and digital engagement solutions across North America. This partnership targets industries like hospitality, education, and government. Michael Fox and Speleos Dravillas from Nomadix emphasize growth and leadership in technology delivery, while Cheryl Day from TD SYNNEX highlights adding Nomadix to their vendor portfolio. VARs, MSPs, and SIs can access these solutions immediately.
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  • 6 min

Beyond Points: What’s Next for Hotel Loyalty?

📈 Bond Brand Loyalty's report highlights that only 33% of loyalty programs are perceived as delivering real value. Personalized experiences now drive loyalty more than traditional points. The study analyzed 7 billion financial transactions and 37 million data points, emphasizing data integration across channels as crucial for success. AI and a robust martech stack, including CDPs and data lakes, are essential for real-time personalization. 69% of consumers encounter AI, influencing brand interaction.
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  • 2 min

Reinventing the Guest Experience with Edge AI

💻 Hospitality industry faces network and privacy challenges while striving for innovation. Edge AI, via HP AI Accelerator M.2 Card and Hailo-10H, enhances guest experiences and operations. Real-time, low-power processing at the point of interaction reduces latency and privacy risks. Applications include cashier-less checkout, personalized ads, theft prevention, and inventory management. Over 3-5 years, edge AI is set to increase operational efficiency and guest satisfaction by shifting intelligence to on-device processing.
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