Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Peter Piper Pizza Adds Voice AI Phone Ordering

📱 Nomadix® Inc. has announced a distribution agreement with TD SYNNEX to provide connectivity solutions in North America. This partnership will expand Nomadix’s reach into industries like hospitality, multifamily housing, education, and government. Michael Fox highlighted the agreement's role in their growth strategy, while Speleos Dravillas emphasized leveraging TD SYNNEX’s network. Cheryl Day from TD SYNNEX praised the addition, which will enhance their Advanced Solutions offerings available to VARs, MSPs, and SIs.

1 min

How Royal River elevated F&B with smart hospitality tech

🏨 Royal River Luxury Hotel, Tenerife, achieved significant performance improvements from January to June 2025. The Global Review Index™ reached 94.8%, a gain of 3.2 points from 2024, surpassing the European 5-star average of 89-90%. The Semantic Analysis Score rose by 5.1 points to 85.4%, and the Management Response Rate improved to 95.4%, exceeding the average of 70%. Zero order errors were reported across five outlets, thanks to data-driven strategies and technology integration.

2 min

Start-Up Spotlight: How ForteAG Blends Innovation with Real-World Practicality

📈 Forte, aiming to simplify restaurant tech, launched its first production release in Spring 2025, with a Summer 2025 update underway. Operators benefit from financially accurate sales and labor data, automated reconciliation, and real-time communication. Early adopters report saving hours weekly, improved compliance, and operational enhancements. Forte plans to expand integrations, automate workflows, and enhance features. The RTN Start-Up Alley 2026 at MURTEC will open applications later in 2025.

3 min

AI Ate My Clicks. Here’s How to Bite Back.

📈 In March 2025, 13.14% of U.S. searches triggered Google’s AI Overviews, up from 6.49% in January. This resulted in an 83% drop in click-through rates for these queries. High-trust areas like health and education, along with travel, are most impacted. AI Overviews, primarily in informational searches (88%), reduce website visits and complicate audience behavior analysis. Businesses should focus on comprehensive content, commercial keywords, and diversify their marketing strategies to adapt to this shift.

Qu Adds Sales-Driven Features

🍴 Golden Corral partnered with Flybuy in April in Southern Pines, N.C., to enhance pickup for its new fast-casual concept, Golden Corral Favorites. This off-premise model replaces the Homeward Kitchen, which launched in December 2023. Flybuy's AI technology provides accurate arrival notifications and multiple check-in options, improving service speed and food quality. Most guests adapt easily to the tech, ensuring a seamless experience. Jason Kornosky emphasizes efficient operations, while Marc Wallace praises the strategic extension.

2 min

How Integrated Digital Systems are Reshaping Quick-Service Restaurants

💻 KDS screens replace paper, offering real-time visibility into active orders, improving order accuracy, workflow efficiency, and communication. Customer-facing displays allow real-time order tracking. Labels enhance off-premises scenarios by ensuring order accuracy and reinforcing brand identity. Integrated KDS and label systems streamline operations, aligning order prep and fulfillment seamlessly, supporting both immediate efficiency and long-term growth.

2 min

Balancing AI’s Promise and Practicality in Hospitality

💻 Knowlton and Goshow emphasize AI integration's importance in hospitality, stressing a unified data architecture to overcome fragmented systems. Deliberate AI implementation is advocated, with patience in adoption and ensuring proper structures. AI is seen as empowering staff by automating mundane tasks, improving strategy, and enhancing guest focus. Emphasizing data ethics, the recurring question is about vendors using client data for model training. The dialogue centers on evolving with AI while maintaining human-centric operations.

Pappas Restaurants Taps Tabit as Core Tech Partner in Enterprise-Wide Overhaul

📦 Golden Corral collaborates with Flybuy to enhance the pickup experience for Golden Corral Favorites, launched in April 2025 in Southern Pines, N.C. This fast-casual concept offers popular menu items in a convenient format. Flybuy's tech minimizes wait times with accurate arrival notifications. The concept includes dine-in, drive-thru, digital ordering, and pickup. The partnership aims to provide efficient food preparation and handoff, ensuring a seamless customer experience.

2 min

RoomRaccoon Expands AI Capabilities with HiJiffy Integration

💻 RoomRaccoon partners with HiJiffy to automate guest interactions for independent hotels. HiJiffy’s AI centralizes communication in 130+ languages, automating up to 90% of interactions. The integration connects HiJiffy’s AI with RoomRaccoon’s booking engine, enhancing guest experiences and increasing direct bookings. CEO Tiago Araújo highlights the streamlined booking journey. Tymen van Dyl notes it reduces workload while increasing revenue. This aligns with RoomRaccoon’s strategy to expand AI capabilities and improve hotelier efficiency.

3 min

How Hotel Operators Are Turning AI and AR Into Guest Experience Game-Changers

💻 Meyer Jabara Hotels, managing 45 hotels across the U.S., harnesses AI to revolutionize guest experiences. AI personalizes ambiance and suggests activities, enhancing satisfaction and loyalty. AI aids in revenue management, forecasting, and accounting by analyzing data. The Beekeeper app ensures staff communication. Future plans include exploring CoPilot for staff training and AR/VR for immersive guest experiences. Cybersecurity, with multi-factor authentication and real-time threat detection, remains essential to protect these innovations, ensuring safety and guest privacy.

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