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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

Chuck E. Cheese Debuts Arcade for Adults

💻 Jurny and Visual Matrix have partnered to automate hotel operations, impacting over 300,000 rooms. The integration offers tools like contactless mobile check-in/out, real-time messaging, and AI-driven upsells. It enhances personalization and efficiency without increasing staff. Phase II will feature voice-activated AI. Patty Jefferson highlights immediate benefits, while Luca Zambello emphasizes the potential for autonomous operations. This collaboration aims to streamline operations, boost revenue, and meet rising guest expectations.
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  • 1 min

Available On Demand: How Restaurants Can Unlock Missed Revenue

🍹 U.S. restaurants miss out on $1.4 billion in revenue due to inefficient digital menus. By 2035, 50% of restaurant transactions could be digital, up from two-thirds of Americans ordering meals digitally each week today. Coca-Cola and Olo partner, leveraging AI tools across 88,000+ locations, including GoTo Foods, Dave’s Hot Chicken, and P.F. Chang’s, to drive beverage sales and growth. Embracing digital strategies has led to 10-point profit lifts and improved customer experience.
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  • 5 min

Unpacking Restaurant Tech Integration: Why Friction is Still Real

💳 Mackay reveals credit card fees surpass restaurant employee benefits costs, urging transparent pricing. Bobrukiewicz of Nigel POS stresses the need for fair software pricing, while Henshaw of In-N-Out highlights the necessity for flexible solutions. Krupp of OneDine identifies challenges: lack of standardization, business openness, and economic pressures in SaaS pricing. Trendell of Oracle calls for data integrity and openness in tech. Cotter of Chipotle advises thorough vendor evaluation, and Bedoka of Jack In The Box emphasizes adopting RTN standards.
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  • 2 min

Bite, Attentive Partner to Streamline Restaurant Loyalty Programs with Kiosk and Marketing Integration

💻 Jurny and Visual Matrix have partnered to revolutionize hotel operations. By integrating AI-driven tools within the Visual Matrix PMS, hotels can now offer contactless mobile check-in, real-time guest messaging, and revenue-generating upsells. This collaboration targets over 300,000 rooms, providing scalable, personalized service without extra staff. Phase II will introduce Jurny’s voice-activated AI, further enhancing guest experiences. The platform aims to streamline operations, increase revenue, and maintain service quality amidst staffing challenges.
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  • 4 min

AI-Powered Hospitality Starts with Infrastructure—and Evolves with People

💻 HITEC 2025 session highlights Wyndham Hotels & Resorts' AI-driven guest experience strategy, featuring speakers Josh Dow and Jeff Thoman. Wyndham revamped its digital infrastructure over five years, benefiting 103 million Wyndham Rewards members. AI enhances call center efficiency and franchisee support, improving service and response times. Future innovations include AI-robotics integration and agent-to-agent communication. Leaders are advised to start with simple AI applications, emphasizing ongoing improvement and practical utility.
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  • 3 min

AI-Powered Concierge Solutions Are Shaping the Future of Hotel Guest Engagement

💻 HITEC 2025 showcases AI-driven guest engagement solutions. Sabre Hospitality introduces SynXis Concierge.AI, offering personalized, multilingual support across over 50 languages. The AI enhances guest experiences via chatbots on websites, social media, and phone systems, complementing human interaction. Hotels can improve direct bookings by integrating AI-driven discovery and rich content. AI also helps reduce cancellations by simplifying processes like clarifying pet policies. Influencer partnerships amplify demand, as seen with a luxury property selling out after a campaign.
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Accor Signs Landmark Multi-Hotel Deal With Bayview International Hotels & Resorts

🏨 Accor partners with Bayview International to manage three hotels in Australia and New Zealand from May 2025: The Sydney Boulevard Hotel, Bayview Geographe Resort, and Wairakei Resort Taupo. All properties will undergo extensive refurbishments. Sydney Boulevard Hotel boasts 277 guestrooms, while Bayview Geographe offers 137 rooms, and Wairakei Resort features 187 guestrooms. Accor aims to enhance guest experiences with their global expertise and brands, strengthening their presence in the Pacific region.
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Sage Lane Partners Acquires 101-Room Hampton Inn & Suites Prattville

💵 June 30, 2025, in Atlanta, officials of Sage Lane Partners and ARK Holdings announced acquiring the 101-room Hampton Inn & Suites in Prattville, Alabama. Sage Lane has amassed over $350 million in assets since 2024. The hotel is located near downtown Montgomery, offering amenities like a fitness center, pool, and event space. Sage Lane aims for three more acquisitions and two developments this year, emphasizing value-add investments and flexible capital solutions.
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