Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

5 Restaurant Tech Trends to Watch

🍴 In 2025 at the National Restaurant Association Show, Kevin Corr and Partha Das from Cognizant discussed trends like unified commerce, requiring flexible, API-driven, cloud-based systems to integrate operations. Labor shortages push restaurants to use AI and automation for tasks such as scheduling and food prep. Quick-service drive-thrus process 70% of orders, now digitizing with voice AI. Digital menu boards adapt to real-time changes, introducing dynamic pricing similar to airlines and ride-sharing services.

2 min

Grubhub Debuts Multi-Store Ordering

📰 SOCi's 2025 Consumer Behavior Index reveals that 95% of consumers distrust AI for purchase decisions, despite 19% using AI tools for business discovery. Social media, particularly TikTok and Instagram, is crucial for trust, especially among Gen Z, where 34% use TikTok and 35% use Instagram for brand discovery. Reviews are vital, with 91% relying on them, and 65% favor responsive businesses. Conducted with 1,001 U.S. adults in February 2025, the survey highlights the need for brands to enhance transparency and authenticity.

2 min

VENZA Names James Filsinger as Chief Executive Officer

💻 James Filsinger has been appointed CEO of VENZA, a cybersecurity and data protection firm for the hospitality industry. He takes over from Jeff Venza, now Chairman of the Board. Filsinger previously led Yapta, achieving a 35x revenue boost and served over 8,300 enterprise clients. He managed over $2.5 billion in transactions at Moneydirect. His focus at VENZA will be strategic acquisitions and driving innovation, aligning with VENZA’s values and growth strategy.

1 min

Scaling with Smarter Tech: Rock N’ Roll Sushi Goes Live with Thanx

🎸 In April, Rock N’ Roll Sushi opened its 74th location in Port St. Lucie, Florida, owned by Nick and Vinny Gannascoli, making it the 15th in Florida. Established in 2010 in Mobile, Alabama, by Lance and Gerri Mach Hallmark, the franchise features a 2,000 sq ft, rock-inspired décor. The menu includes creatively named sushi rolls and other dishes, offering a unique dining experience. All locations operate as franchises.

2 min

KFC Chief Digital Officer and Former Marriott Executive Joins Jurny to Accelerate AI-Powered PMS Growth

📱 SOCi's 2025 Consumer Behavior Index warns hospitality CMOs about shifting discovery trends. 19% of consumers use AI tools like ChatGPT, but 95% distrust AI for purchase decisions. Gen Z heavily relies on TikTok (34%) and Instagram (35%) for brand discovery. 91% of consumers depend on peer reviews, with 40% preferring video reviews. Authentic social media engagement and review responsiveness are crucial, as 65% choose businesses that actively respond to reviews. Survey conducted in February 2025 with 1,001 U.S. adults.

2 min

VoicePlug Integrates with Qu

📱 SOCi’s 2025 Consumer Behavior Index reveals that while 19% of consumers use AI tools like ChatGPT for discovery, 95% distrust AI for purchase decisions. Notably, 34% of Gen Z use TikTok, and 35% use Instagram for brand discovery. Reviews are pivotal, with 91% relying on them, and 65% favor businesses responsive to reviews. Conducted on 1,001 U.S. adults in February 2025, the survey emphasizes social media's role in trust-building and revenue potential.

4 min

How Restaurant Tech is Leveling the Playing Field for Independents

🍽 Independent restaurant operators face challenges such as supply chain instability and inflation, leading to tech advancements like real-time menu adaptation, AI voice ordering, and personalized menus. SpotOn's updates focus on usability and consolidation, offering comprehensive management systems without rigid contracts. Community and education initiatives, such as SpotOn Advisor Meetings, help operators share insights and strategies, fostering a supportive network. These efforts aim to empower independent restaurants to navigate market volatility and enhance profitability.

1 min

Martin Soler on X: “@sytaylor @perplexity_ai Dates matter. Length of stay matters. A lot. It is definitely happening. But so many factors still to adjust. Many of them are still easier with clicks and mouse pointing.” / X

📱 X Corp., 2025: JavaScript must be enabled in browsers for accessing x.com. Visit the Help Center for a list of supported browsers. For more information, refer to the Terms of Service, Privacy Policy, Cookie Policy, and Imprint.

2 min

Hotel Communication Network Acquires Crave Interactive

📄 SalesAndCatering.com partners with Champion Hotels, the largest privately-owned hotel operator in the U.S., to implement STS Cloud for group sales and event management. Champion Hotels, managing over 150 properties, has successfully onboarded 21 locations. The solution enables real-time collaboration and streamlines operations across 21 properties, enhancing decision-making and communication. STS Cloud facilitates lead tracking, booking, and reporting, offering flexibility for the modern hospitality industry.

2 min

Pret A Manger Updates Payment Experience

🏨 SalesAndCatering.com has partnered with Champion Hotels, the largest privately-owned hotel operator in the U.S., to implement STS Cloud across 21 of its over 150 properties. Champion Hotels, based in Oklahoma, aims to optimize sales and event management with this cloud-based platform, which offers end-to-end event management, real-time collaboration, and comprehensive reporting. Mike Farney, Area Director, praised STS Cloud for enhancing communication and decision-making across departments.

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