Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Mews Hits 5 Million Weekly Views with AI Smart Tips, Ushering in a New Era of Scalable Guest Personalization

📈 SalesAndCatering.com partners with Champion Hotels, the largest privately-owned hotel operator in the U.S., to deploy STS Cloud. As of June 2025, 21 properties have onboarded the platform. Champion Hotels, based in Oklahoma, operates over 150 properties. The cloud-based STS Cloud enhances group sales and event management, offering real-time collaboration and comprehensive reporting. The partnership emphasizes modernization, enabling efficient operations and communication across all properties.

2 min

Highgate Names SONIFI a Preferred Partner to Expand Guest Technology Capabilities Across Its Portfolio

🏨 Champion Hotels, the largest privately-owned hotel operator in the U.S. with over 150 properties, has partnered with SalesAndCatering.com to implement STS Cloud for group sales and event management. As of now, 21 properties have successfully onboarded the platform. This cloud-based solution enhances lead tracking, booking, and reporting capabilities, facilitating real-time collaboration and decision-making. Mike Farney, Champion Hotels' Area Director of Sales, highlights its intuitive design and comprehensive reporting as key benefits.

2 min

SpotOn Introduces AI-Powered P&L Analysis with Profit Assis

📈 SpotOn launched SpotOn Profit Assist to help restaurants automate profit and loss analysis. It integrates with QuickBooks Online, Xero, and Restaurant 365, saving restaurants an average of 4.3% in costs. This AI tool identifies spending anomalies, offers cost-saving recommendations, and provides real-time insights. It's essential for restaurants facing inflation and economic uncertainty. Bryan Solar, SpotOn's Chief Product Officer, highlights the need for intelligent financial decisions in the tight margin restaurant industry.

2 min

Bridging the Gap Between Operations, Innovation: Jennifer Karpinsky, QSR Automations

💻 Karpinsky is committed to solving real problems for restaurant teams with technology, emphasizing streamlined operations and improved guest experiences. Mentorship has been pivotal in her career, as she values guiding others in leadership and confidence building. She highlights the evolving role of automation to aid, not replace, restaurant teams, with AI and data insights enhancing decision-making. At QSR Automations, Karpinsky bridges operations and innovation, focusing on training and development to boost team confidence and efficiency.

3 min

The Future of Restaurant Operations: Turning Tech Into a Strategic Ally

💻 Joe Hannon, GM at Restaurant365, discussed tech innovation at NRA 2025 in the restaurant industry, emphasizing AI and automation to reduce waste, improve forecasting, and enhance management efficiency. He highlighted $24,000 annual savings from AI-assisted ordering at a single location. The challenge lies in building trust in technology's ROI. Future software will act as strategic assistants, predicting stock shortages and optimizing inventory through smart networks, helping operators focus on growth and guest satisfaction.

2 min

Dreamscape Hospitality Names Angela Englett as Vice President of Revenue Management

📑 Radisson Hotel Group launched a new platform on RadissonHotels.com for restaurant bookings, spanning 1,900 global locations. This strategic move enhances digital engagement, enabling guests to search by city and cuisine, with geolocation and personalized recommendations. The initiative positions Radisson’s F&B venues as standalone destinations, improving control over data and customer experience. By aligning with digital transformation trends, Radisson leverages rich content and AI readiness to drive bookings and elevate its culinary brand.

2 min

Private Equity Firm Acquires Dave’s Hot Chicken

🏨 Radisson Hotel Group has launched a new online platform for restaurant booking on RadissonHotels.com, affecting 1,900 global restaurants. This tool, announced this week, boosts online visibility, integrates features like geolocation, and aligns with digital transformation trends. It offers guests and locals a seamless booking experience by combining search capabilities, personalized recommendations, and a content-rich approach. This strategic move enhances Radisson’s control over customer engagement and data, setting the stage for future AI integrations.

1 min

HT Essentials: How Kiosks Boost Revenue & Efficiency

💻 In 2025, self-service kiosks are essential in restaurants due to rising labor costs and changing guest expectations. According to the HT’s 2025 Restaurant Technology Study, operators aim to enhance digital engagement, cut costs, and boost analytics. Almost half (47%) of restaurant operators use or plan to implement kiosks this year. Kiosks offer AI-driven upselling, provide valuable guest insights, increase check sizes, reduce errors, and improve service efficiency.

2 min

Independent Restaurant Coalition urges Congress to revise ‘No Tax on Tips’ legislation

💸 Senate and House passed the No Tax on Tips Act, proposing a tax deduction up to $25,000 for employees earning $160,000 or less, adjusted for inflation. Over 400 restaurant operators urge inclusion of kitchen staff to avoid penalizing independent restaurants. Critics, including the Economic Policy Institute, warn the act may not benefit lower-wage workers effectively. The legislation retains some tax obligations and could hinder career advancement and widen income gaps in the restaurant industry.

2 min

Unifocus Debuts XiQ to Turn Guest Feedback Into Real-Time Operational Insights

🍽️ Radisson Hotel Group launches a new online platform for restaurant bookings on RadissonHotels.com, targeting their 1,900 global restaurants. This week, the tool supports searches by city, cuisine, and integrates personalized recommendations through geolocation. The initiative aligns with industry trends, enhancing the digital dining journey and treating restaurants as standalone destinations. The model merges content and booking tools, preparing Radisson for future AI integrations and boosting its position in the digital travel and dining ecosystem.

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