Posts by author

Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
View Post
  • 1 min

WATCH: Innovation Lessons From Dominos Digital Playbook

🍕 At MURTEC 2025, Christopher Thomas-Moore, SVP and Chief Digital Officer at Domino’s Pizza, discussed digital transformation in QSRs. He emphasized leveraging technology for customer loyalty, highlighting his role in e-commerce strategies and tech innovation. The event marked the 30th anniversary of MURTEC, showcasing insights into restaurant technology. Further details can be found at hospitalitytech.com/murtec.
View Post
Share
View Post
  • 3 min

LG Launches Commercial Robotic Vacuum Cleaner for Hotels

📌 UATP, a global payment network, partnered with corporate lodging platform HRS, now a UATP Merchant, facilitating UATP payments for business travelers and crews. The partnership marks UATP's first significant move into hotel acceptance. HRS offers business-travel ready hotels with corporate rates, invoice automation, and financial reporting, addressing a primary expenditure in corporate programs. This integration was announced before UATP's Airline Distribution® 2025 in Budapest on March 19. HRS's AI-powered technology provides booking, payment, and hotel trend tracking, while UATP specializes in payment processing and data services.
View Post
Share
View Post
  • 3 min

Unifocus Introduces Inventory: A Tool for Automating Supply Management

📌 UATP, a global payment network, partners with HRS, a corporate lodging and payment technology platform, to accept UATP payments and offer corporate rates through HRS' AI-powered platform. This partnership marks UATP's first major move into hotel acceptance, announced just before UATP’s Airline Distribution® 2025 event in Budapest. UATP and HRS' combined services aim to streamline hotel booking, payment, and financial reporting for business travel, leveraging HRS’ automated payment processes for better efficiency and compliance.
View Post
Share
View Post
  • 3 min

Recent ICE arrests put restaurants on alert—here’s how operators should prepare

💵 U.S. Immigration and Customs Enforcement (ICE) raids have risen nationwide, targeting multiple restaurants. On Feb. 24, four employees from Mi Jalisco in Peterborough, N.H., were detained. Owners of Jersey Kebab in Haddon Township, N.J., were arrested on Feb. 25; the wife, Emine Emanet, held for two weeks before release. Jersey Kebab reopened on March 24. Kamiya 86 Asian Bistro and Sushi Bar owner in Florida is facing up to 10 years in prison after a guilty plea on Feb. 28. Owner of Ya Ya Noodles in Newark, N.J., was convicted on March 24 of acting as a foreign agent. Approximately one million undocumented immigrants work in the U.S. restaurant industry, with numbers potentially increasing due to federal crackdowns.
View Post
Share

How Rosnet Helped Jinya Ramen Standardize Operations and Improve Efficiency

🍜 Doherty Enterprises, a multi-restaurant operator, uses Rosnet for reporting, food costs, labor, and accounting. They faced challenges when becoming a franchisee of Jinya Ramen Bar, which lacked a food management system. Melissa MacDonnell, Rosnet Administrator at Doherty Enterprises, emphasized the importance of consistency across their brands. Implementing Rosnet at Jinya Ramen allowed for the introduction of theoretical food cost tracking for the first time within the franchise.
View Post
Share
View Post
  • 1 min

Taco John’s Implements Smart Fire by Flybuy for Location-Based Order Fire Technology

🌮 Taco John’s implemented Flybuy’s Smart Fire technology, leading to a 70% increase in mobile order sales, a 10% reduction in delivery driver wait times, and a 23% decrease in missing or incorrect orders. The integration ensures the freshness of orders for pickup, drive-thru, and delivery by predicting preparation times and alerting kitchen staff upon customer proximity. The technology has enhanced customer satisfaction and operational efficiency, driving growth in Taco John’s order-ahead business.
View Post
Share
View Post
  • 2 min

Hospitality Hiring Trends: Job Openings Rise, but Are Workers Hesitant to Return?

🍽 In hospitality, frontline roles typically have higher turnover rates than management due to the career ladder structure. Successful strategies to reduce turnover include competitive wages, performance bonuses, self-scheduling, improved PTO policies, mental health support, career development, internal promotions, and a strong company culture. Economic uncertainty and efficiency improvements like self-service kiosks result in cautious hiring in the food service industry.
View Post
Share
View Post
  • 2 min

AI Could Change Everything, Except Hospitality’s Human Touch

📌 The use of AI for trip planning doubled from 8% to 16% between October 2023 and October 2024, according to Deloitte's 2025 travel industry outlook. Excluding boomers, the rate for GenAI in trip planning surged from 10% to 21%. Among millennials earning over $100,000, usage reached 29%. Over 40% of GenAI users booked the accommodations it recommended. Nearly half (46%) of travelers still prefer human hotel check-ins, while about a third favor human interaction for room service (35%) and local recommendations (37%).
View Post
Share

HRS Joins UATP Network

📍 UATP, a global payment network, announced a partnership with HRS, a leading corporate lodging and payment platform, to allow UATP payments for travelers and crews. This marks UATP's first major move into hotel acceptance. The companies announced their collaboration before UATP’s Airline Distribution® 2025 event starting March 19 in Budapest. The partnership offers invoice automation, billing, and reconciliation from one provider, streamlining travel expenditures for corporate programs. HRS, now a UATP Merchant, provides access to a vast network of business-travel ready hotels, optimizing payment efficiency and expanding UATP's corporate travel footprint amidst increasing demand.
View Post
Share