Travel Weekly Group Ltd - 10 Minutes News for Hoteliers - Page 118

2 min

Schmetterling partners with Servantrip to…

🏗 Servantrip, a B2B platform, partners with Germany's Schmetterling International, benefiting 14,000 travel agents in 30 countries. This alliance provides access to 700,000+ activities across 16,500 destinations in 194 countries. The collaboration enhances cross-selling and real-time bookings for supplier partners in hard-to-reach markets. CEOs Ömer Karaca and Manuel Núñez express commitment to innovation and customer satisfaction, aiming to transform travel experiences.

3 min

Guest Post: Mid-Tier airlines – The missing…

✈ IATA's program NDC aims to modernize flight purchasing, like Amazon and Netflix's personalized experience. As of now, 76 airlines have adopted NDC. FLYR, an airline retailing company, secured $295M in investment to support Riyadh Air's digital journey. Data from IATA indicates 64% of Tier 1 airlines, 40% of Tier 2, 16% of Tier 3, and less than 1% of Tier 4 airlines have implemented NDC. The modernization movement could benefit mid-tier and regional airlines by fostering connections to remote destinations and boosting revenue.

1 min

Hubby eSIM appoints Falk Rudolph as Chief…

💸 Falk Rudolph, with two decades of experience in ground transfer, has been appointed chief growth officer at Hubby eSIM. Joining from HBX Group where he served as head of sales since 2021, Rudolph is tasked with leading the Amsterdam-based startup's expansion, market penetration, business development, and strategic partnerships. CEO Thijs van de Wijk highlighted Rudolph's 19-year track record in travel industry sales and its alignment with Hubby eSIM's strategic objectives, aiming to establish the company as a global B2B eSIM industry leader.

3 min

Guest Post: Curbing customer frustration in…

🛫 Emplifi research shows 86% of customers abandon loyalty after one or two poor interactions. Digital downtimes in the airline industry must address with clear communication because only 23% of consumers seek help during outages; most turn to competitors or retry later. Customer frustration increases by 2% on the first day of service interruptions and 50% by the second day, with an 18% rise in rage clicks. In 2013, 63% of UK airline digital leaders planned to maintain or reduce customer support spending, but recent trends indicate the need for greater investment. Effective data use and robust infrastructure are key to minimizing customer dissatisfaction and improving satisfaction during unexpected downtimes.

2 min

Advantage creates AI imagery for…

📱 The Advantage Travel Partnership launched a marketing campaign using AI-generated images from December 28 to February 28 to promote travel bookings. The campaign, tagged #ThatJustBookedFeeling, offers members customizable marketing assets and a chance for customers to win a £5,000 family holiday from easyJet holidays. The innovative use of AI highlights the consortium's modern approach and distinguishes them from competitors. The initiative aims to inspire bookings and foster long-term growth among travel agents.

2 min

Tui plans to more than double hotel…

🏕 Tui plans significant growth in Asia, aiming to more than double its portfolio of own brand hotels. Currently operating 18 hotels across six Asian countries, including resorts in the Maldives, Thailand, and Sri Lanka. New projects include Tui Blue and Tui Suneo brands, targeting a 2025 launch in China. Additionally, a new luxury brand, 'The Mora,' is being developed for Bali. Tui opened its first hotels in China and Malaysia in 2024 and expanded into Vietnam with Tui Blue Berawa. Tui's presence also includes Tui Blue Maduzi Bangkok in Thailand. Partnership-based expansions under management or franchise agreements are set for 2025. The strategy aims to cater to Asia's growing middle class and diversify Tui's global customer base, reducing dependency on the European market.

2 min

Skift and Travelier releases first ground…

📍 Travel-tech specialist Travelier, in partnership with Skift, reported a $198 billion ground and sea transportation market within the $3 trillion global travel industry. The sector encompasses buses, ferries, trains, and intercity transfers but excludes urban metros and ride-hailing. There are over 170,000 stations worldwide, with Asia being the fastest-growing region. Despite a preference for planning trips online by 82% of travellers, only 24% of bookings are made digitally. The report highlights trains leading at $102.2 billion, buses at $77.4 billion, and ferries at $18.4 billion in market size. Digital adoption is accelerating, with the potential for substantial growth in South America, Africa, and the Middle East.

2 min

Equality in Tourism announces third Gender…

📝 Equality in Tourism's Gender Equality Champion of the Year Award, in its third edition, was announced on International Women’s Day at ITB Berlin. The 2024 award honored Accor Brazil’s Embrace Program in Accommodation for aiding domestic abuse survivors and Eternal Landscapes Mongolia in Travel & Destinations for supporting female workforce development. NH Hotel Group was the runner-up. Applications for the 2025 award, aimed at advancing gender equality in tourism in line with UNWTO’s 2030 Agenda, close on January 20, 2025. Winners will be celebrated at ITB Berlin in March.

1 min

HBX Group launches AI trainer to assist…

🚀 HBX Group launched an AI solution for training customer service agents, simulating conversations in 13 languages across hundreds of scenarios, with four difficulty levels. The system enhances training efficiency, requires less trainer supervision, and aims to improve customer experience. HBX Group seeks to expand this technology to other areas in the traveltech sector.

2 min

AIntensify celebrates one year working with…

📢 Custom Travel Solutions (CTS) celebrated its one-year partnership with AItensify, a German company specializing in voice and text analytics, for improving customer service in the travel industry. Through AItensify's omnichannel analytics tools, CTS now analyzes customer interactions, translating them into actionable KPIs. This synergy resulted in significantly increased member satisfaction and operational efficiency, driven by sentiment analysis and automated issue resolution. CTS iterates their program monthly, while AItensify marks their expansion into the U.S. market.

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