Passengers expect digital-first aviation…
🛫 Passengers in 25 countries surveyed by SITA in 2025 want technology for seamless journeys. 66% desire faster airport processing, while 42% want a single ticket for air, rail, and road travel. Mobile usage rose by 20% since 2020. 80% are ready to store passports on phones, with digital ID users expected to grow from 155 million to 1.27 billion by 2029. 90% would pay more for lower emissions, reflecting a demand for sustainability and trust in travel services.
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