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Travel Weekly Group Ltd

793 posts
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  • 1 min

Hays Travel appoints former Tui director as…

  • Travel Weekly Group Ltd
  • 6 October 2025
📈 Hays Travel appoints Sue Bradley, a former Tui director, as head of customer experience. Bradley, with Tui for over 14 years, will join Hays Travel's senior leadership team to embed a customer-first culture. The role focuses on enhancing customer experience, aligning with the Institute of Customer Service, and supporting Hays Travel's growth strategy. Hays Travel, a 45-year-old company, aims to maintain its reputation for exceptional customer care and align with strategic initiatives for future growth.
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  • 2 min

Passengers expect digital-first aviation…

  • Travel Weekly Group Ltd
  • 6 October 2025
🛫 Passengers in 25 countries surveyed by SITA in 2025 want technology for seamless journeys. 66% desire faster airport processing, while 42% want a single ticket for air, rail, and road travel. Mobile usage rose by 20% since 2020. 80% are ready to store passports on phones, with digital ID users expected to grow from 155 million to 1.27 billion by 2029. 90% would pay more for lower emissions, reflecting a demand for sustainability and trust in travel services.
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  • 2 min

Millennials seek payment flexibility when…

  • Travel Weekly Group Ltd
  • 6 October 2025
💳 78% of 2,000 millennials prioritize payment flexibility when booking trips. 66% would choose flexible options over identical priced airline offers. Financial constraints led 43% to delay or cancel plans last year. Hidden fees (62%), lack of flexibility (61%), and upfront costs (58%) are major barriers. 70% would book earlier, 66% more often, and 67% would upgrade if costs were spread. Over 51% spend more than £2,000 annually on travel. Only 40% find airlines financially accessible, but 49% say booking sites are better.
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  • 1 min

Custom Travel Solutions launches ticketing…

  • Travel Weekly Group Ltd
  • 6 October 2025
🎫 Custom Travel Solutions (CTS) partners with Tickitto to enhance its white-label travel subscription platforms with a ticketing and events solution. Clients can now access global inventory, real-time availability, and instant confirmation for concerts, sports, and cultural events, including sold-out shows like Taylor Swift and Broadway hits such as Hamilton. The service provides secure, verified tickets with exclusive pricing. CTS aims to enrich member engagement through diverse experiences beyond travel.
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  • 2 min

Numa Group launches new premium​​​​​ brand…

  • Travel Weekly Group Ltd
  • 6 October 2025
🏨 Numa Group has launched Native by Numa to expand its premium offering in Europe. Targeting cities like Rome, Paris, and Vienna, it features a fully digital guest experience. With 10,000 units across 42 cities, Numa manages assets worth €2.5 billion, promising gross profit margins of 55-60% for partners. Native by Numa begins with 20 properties and 1,000 units in the UK, integrating AI to automate 90% of operations. This marks a pivotal phase in their pan-European expansion.
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  • 4 min

Guest Post: Hotels risk missing the AI…

  • Travel Weekly Group Ltd
  • 3 October 2025
💻 In 2025, a survey of 21,000 hotels worldwide revealed AI ranks last in technology investments. Hotel data remains fragmented, preventing AI from reaching its potential. Unified data is essential for AI to automate processes, reduce costs, and improve guest experiences. Current challenges include duplicate profiles, inconsistent data, and siloed systems. Pressure to adapt is rising with decreasing tech costs and demand for personalized travel experiences. Unified data can help reduce OTA dependence and enhance direct bookings.
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  • 2 min

Booking.com integrates with FareHarbor

  • Travel Weekly Group Ltd
  • 3 October 2025
🌏 Booking.com and FareHarbor team up to add over 150,000 new attractions worldwide, expanding offerings in 5,000 cities across 115 countries. New attractions include the Montserrat Hiking Tour in Spain and the Prague Christmas Market tour. FareHarbor joins partners like Musement and Viator. The Genius loyalty program rewards customers for booking attractions. AI tools aid travelers in finding experiences. Eve Henrikson and Andrea Carini emphasize the partnership's global impact on travelers and operators.
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  • 2 min

DIGITRIPS’ ambitious European expansion

  • Travel Weekly Group Ltd
  • 3 October 2025
🏢 DIGITRIPS Group, a France-based travel solutions provider, has announced its European expansion plan, following five million bookings in a decade. New VP of International Growth, Vicki Wickens, joins from Gimmonix, Sabre, and Expedia Group. DIGITRIPS aims to penetrate key European markets with its modular tech solutions and a competitive portfolio of 1.2 million hotels, flights from 500+ airlines, and value-added services. Recent successes include launches in Benelux and Italy.
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  • 2 min

Hospitable raises $1.5 million by…

  • Travel Weekly Group Ltd
  • 3 October 2025
💸 Hospitable raised over $1.5 million from 100 customers and employees across 32 countries to reinforce its independence. A $250,000 agreement with OpenAI will advance AI investment. Serving 18,000 customers in 119 countries with 111 staff across 31 countries, it reports a $22 million ARR and 46% growth. In 2024, $4.6 billion in reservation income was processed. Starting October 2025, the Community $HOST Grant will reward $1,000 monthly to top community contributors.
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  • 2 min

HBX’s innovative omnichannel voice solution…

  • Travel Weekly Group Ltd
  • 3 October 2025
📡 HBX Group partners with Ayesa to launch an AI voice solution for modernizing customer support. This project, built on Google Cloud's CCAI platform, integrates Dialogflow and Gemini AI models, enabling natural language interaction and automated task resolution. Over 30% of requests can be resolved without human intervention, enhancing operational efficiency and customer satisfaction. This innovation is a step towards embedding AI in all processes, transforming telephone support and setting HBX apart from traditional systems.
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