Travel Weekly Group Ltd

💻 Global market research by CTM in March 2025 surveyed 700+ Millennials and Gen Z employees on AI in business travel. 41% expressed excitement while 31% showed concern. 65% expect improvements in booking speed, 61% in travel product choice, and 60% in cost efficiency. Millennials are more enthusiastic (66% excited) compared to Gen Z. Mobile app preference is expected to rise by 6% to 58%, with Asia prioritizing mobile apps (66%). 59% book their own travel.

🏖 Since 2014, glamping has grown notably, with 34% of new campers identifying as glampers by 2024. In 2023, one-third of new campers tried glamping, and 80% of them intend to continue. Glamping offers significant revenue potential, demanding investment in infrastructure like PMS and booking systems. Unlike traditional camping, glamping units resemble hotel rooms, requiring a different operational model. Operators are advised to start small, addressing the technology and staffing needs to meet higher guest expectations.

📱 Clermont Hotel Group (CHG) partners with Obvlo, an AI digital concierge, to enhance guest experiences at Thistle branded hotels. Two London hotels, The Tower Hotel and The Marble Arch Hotel, are rebranded as ‘by Thistle’ for elevated location-led stays. Thistle's brand refresh includes a new website and property investments. Obvlo’s technology offers guests personalized, up-to-date London recommendations. Stuart Yeates, CCO of CHG, emphasizes personalized experiences, while James Parsons, CRO of Obvlo, highlights commitment to guest experience evolution.

💻 HBX Group acquires Spanish tech firm Civitfun to enhance hotel operations by leveraging Civitfun's technology, which integrates with 60 PMS platforms and supports over 3,500 clients in 36 countries. The strategic move aims to improve guest experiences, optimize operations, and open new revenue streams. Effective immediately, HBX Group partners gain access to Civitfun's remote and onsite online check-in. This collaboration simplifies processes, reduces operational issues, and boosts efficiency in the hospitality sector.

🗺️ Global travel technology company Vibe has partnered with Hunter Travel Group (HTG) in Newcastle, New South Wales, to launch a new leisure travel platform, live at htg.com.au. Another platform for RACQ members, live at travel.racq.com.au, offers exclusive discounts. Both platforms enhance the booking experience using Vibe’s technology. HTG brands, including RACT, will undergo digital updates. This collaboration, praised by Martin Eade from Vibe and HTG CEO Brett Dann, elevates digital strategy for travelers in Australia.

💻 Conviva's 2025 State of Digital Experience Report shows that 91% of consumers had frustrating digital issues in the past year. 55% abandon purchases, 50% switch companies, and 39% cancel subscriptions due to poor experiences. If negative digital experiences rise from 1% to 2%, user time drops by 42%. Surveying 223 million global sessions and 4,000 U.S. and UK consumers, the report highlights businesses risk revenue and reputation if digital service fails to meet expectations. 93% return with positive experiences.