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Waisun Chan

2 posts
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  • 5 min

AI in Hospitality: Transition from Fixed to Usage-Based Costs Requires Strategic Budgeting and Governance by 2027

💻 In 2027, AI costs in hospitality will shift from fixed to usage-based models, challenging predictable budgeting. Terence Ronson, a hospitality tech expert, advocates for budgeting AI as a metered cost, focusing on training, governance, and data quality. AI costs should be managed with a rolling forecast. Metrics like Token Cost Per Guest (TCPG) are essential. Governance tools such as Decision Envelopes and AI Override Rates are crucial in budgeting and policy. The emphasis is on efficiency and meaningful guest interactions.
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  • 8 min

Middle East Hotels Embrace Integrated Platforms and Real-Time Data for Enhanced Guest Experiences and Efficiency

🏨 In the Middle East, hotels in the UAE and KSA are transforming thanks to integrated, cloud-based technology. Guest expectations are driving digital adoption, from AI services to mobile check-ins. Migration from legacy systems requires clean data, planning, and training. Emphasizing real-time data, cybersecurity, and AI, hotels enhance operations and guest satisfaction. Media One Hotel exemplifies integration, using a unified system for PMS, POS, and more, improving efficiency and personalization. Emerging technologies like AI and IoT promise further advancements.
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