Next Generation Travel Tech: How AI is Reshaping the Future of Travel – WiT
🏠 In Singapore, Sentosa Island hosted the Global Travel Tech Thinktank with 50 executives from Booking, Agoda, Klook, and Trip.com discussing AI's impact on the future of travel technology. AI is personalizing travel with tasks like itinerary summarization and interpreting traveler intent, but with limits due to its unpredictability. Privacy concerns are shaping AI use, with suggestions to use on-device AI for personalization without compromising data. AI is transforming customer service jobs, supporting language translation, and offering potential for inclusive travel experiences by understanding intent. The future may see AI-driven interfaces for travel websites, enhancing user experience. Ethical AI and industry collaboration are essential for harnessing AI's full potential in travel tech.
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