Innovation - 10 Minutes News for Hoteliers - Page 240

2 min

Frenchospitality Slashes Tech Costs by 75% with eviivo’s All-in-One Platform

📈 44% globally mistrust the travel industry's AI fraud protection, rising to 50% for sharing economy users. In the UK, that figure is 55%. AI-enabled fraud is considered a greater threat by 69% of respondents. 74% globally are open to extended identity verification for increased security, up from 71% in 2024. Sharing economy support stands at 70%, while 80% in banking prefer stricter checks. Enhanced security measures are crucial, especially in the sharing economy.

2 min

Hotels Face a New Summer Threat: Cyberattacks at Scale

🛅 2025: Jumio's report highlights 44% of consumers globally distrust the travel industry's security against AI fraud. In the sharing economy, distrust rises to 50% globally and 55% in the UK. 69% believe AI fraud is a bigger threat than traditional identity theft. 74% of global consumers are willing to spend more time on identity verification for security, rising to 80% in banking. IT teams should enhance AI-driven fraud prevention and improve digital ID processes for better consumer trust.

3 min

Frenchospitality selects Eviivo to power…

🏨 Frenchospitality partnered with eviivo to centralize operations in Paris and beyond. By switching to eviivo, the boutique hotel operator cut tech costs from 4% to just over 1% of annual revenue, saving up to €9,000 monthly for a 40-room hotel. They achieved a 35% direct booking rate, surpassing the 20% global average, thanks to eviivo's tools like advanced API, OTA connections, and WhatsApp integration, which also reduced credit card fees by over 1%.

2 min

Airport technology enhances traveller…

🛫 Global airport automation is projected to grow from £40 billion in 2025 to £63 billion by 2033, driven by digital innovations. Over 12,000 surveyed travellers highlight digital boarding passes (71%) and fast-track security (68%) as impactful in the UK. Biometric ID and automation enhance experiences, with 60% globally spending more at airports. UK travellers enjoy dining (55%), shopping (48%), and lounges (40%). Human interaction remains crucial for service (67%) and security (59%).

2 min

Accenture and Google Cloud partner with Air…

🚀 Accenture and Google Cloud partnered with Air France-KLM in 2023 to establish a generative AI (gen AI) factory on Google Cloud. This initiative enables the airline to streamline AI deployment, enhancing areas like ground operations and customer service, with a 35% faster development cycle. Innovations include a private gen AI assistant and retrieval-augmented generation use cases. GenAI Days event fostered cost-cutting and revenue growth ideas. This collaboration aims to boost resilience and competitiveness.

Google Gemini now integrates paid hotel listings

🗺️ Jul 18, 2025, Google’s Gemini AI integrates hotel listings into travel experiences, shifting paid placements from Metasearch to AI itineraries. Hotel ads now appear early in travel planning under "where to stay," enhancing user influence during inspiration phases. Success depends on visuals, feed quality, and rate strategies. Existing Google Hotel Ads may qualify for this integration. Early adoption and optimization offer advantages, with future AI format expansions expected to enhance brand visibility and booking opportunities.

ChatGPT learns to act

🤖 OpenAI launched a significant ChatGPT upgrade on July 18, 2025, allowing it to function as an AI personal assistant globally, except in the EU. It autonomously manages digital tasks, raising privacy and safety concerns, and is limited to paying users. It requires user approval for actions, and monetization strategies may emerge. Current availability is restricted to ChatGPT’s paid “Pro,” “Plus,” and “Teams” subscribers. Users can expect AI to become integral to routine digital tasks.

Google’s new commerce engine will enable bookings directly inside AI search

💻 Jul 18, 2025, Google, global impact: Google launches AI Mode, transforming travel search with interactive, conversational answers. Traditional link lists are replaced, focusing on dynamic user interactions. Mentions now outweigh rankings for brand visibility. Travel content must adapt as AI Mode becomes mainstream. AI Mode is in a test phase, isolated in a separate tab, but will integrate into main search, aligned with monetization goals. Booking integration is pending future updates. Brands must build AI trust now.

2 min

Folio Secures $14M to Streamline Hotel Financial Operations with AI

🛫 In 2025, Jumio’s report highlights that 44% of global consumers lack trust in the travel industry’s fraud protection, with concerns rising to 50% in the sharing economy and 55% in the UK. Alarmingly, 69% view AI-enabled fraud as a greater threat than traditional theft. A notable 74% of global consumers are willing to spend more time on identity verification if it enhances security, up from 71% in 2024. Sharing economy services saw 70% willing, while banking hit 80%.

2 min

Yesterday, I shared a surprising finding: Only 4% of major hotel brands provide AI-ready data instantly—the story underneath the tech points to a major hotel industry disruption. | Jason Cincotta

📊 Yesterday, only 4% of major hotel brands provided AI-ready data instantly, highlighting a potential industry disruption. Big hotel chains like Hilton and Marriott act as mini-OTAs, using technical frameworks and strategies that hinder AI from accessing data quickly. These brands focus on team-based strategies for SEO, benefiting from internal spillover and reducing individual distribution costs. However, this approach may need reassessment as AI-powered discovery requires immediate access to detailed information.

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