Innovation

By Stephen Burke, Founder & CEO, RobosizeME Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions,…

Luxury Hospitality Leadership at Kempinski Palace Engelberg 🏨 Andreas Magnus, General Manager of Kempinski Palace Engelberg, opened the hotel in mid-2021 in the Swiss Alps. His career spans Dubai, Bangkok, and Beijing, shaping his approach to luxury hospitality. The hotel offers unique experiences close to Lucerne and Zurich. Emphasizing local authenticity, they focus on Swiss farm-to-table dining. AI is anticipated to enhance guest experiences. Magnus's leadership promotes talent development, aiming for an authentic luxury experience defined by local craftsmanship.

📊 Hoteliers, are you maximizing your data? STAAH’s insights tools transform daily, weekly, and monthly reports into actionable strategies. With a 30% surge in mobile bookings, dynamic dashboards reveal patterns, comparing channels and campaigns. Automated reports highlight performance shifts, helping revenue managers and marketers target opportunities. Discover market-driven ADR changes and forecast trends to stay ahead. STAAH empowers everyone in your hotel to make informed decisions, boosting revenue and efficiency.

💻 Boom and Beyond have teamed up to provide an AI-driven solution for short-term rental management. The integration allows dynamically priced rates from Beyond to seamlessly update through Boom's system, maximizing efficiency. Boom, which launched its Business Agentic Manager (BAM) in October, secured $12.7 million from Avenue Growth Partners for expansion. Beyond introduces Neyoba, an AI assistant for revenue management, enhancing insight and decision-making.

💸 Nômade Temple Tulum and BE Destination Tulum, leading beachfront resorts in Mexico’s Riviera Maya, implemented Shiji’s cloud-based Infrasys POS on November 11, 2025. The system spans 14 workstations and 17 tablets across seven outlets, enhancing service efficiency. Gonzalo Gomez Sotelo, IT Director at Nomade People, praised its integration and reliability. Shiji, a global tech leader, supports over 91,000 hotels worldwide. Nomade People plans to expand collaboration with Shiji to Europe.

📈 Hotels are leveraging integrated systems to enhance revenue management by connecting RMS, CRM, PMS, and marketing tools. By utilizing AI-driven forecasting and considering external factors like weather and competitor pricing, hotels adjust in real-time. Personalization is key; offering tailored deals based on guest preferences boosts retention and upsells. The focus is shifting from mere pricing to understanding guest behavior and meeting their needs preemptively.

💻 Riviera Travel, a UK-based cruise and tour operator, launched RIVA AI on 12 November 2025. This digital assistant, integrated into the Riviera Explorer portal, is designed to aid travel agents with tasks like handling inquiries and creating social media content. RIVA AI provides 24/7 access, reducing admin time and helping agents sell smarter and market faster. Developed with agent feedback, it's aimed to enhance efficiency and trade support. A rollout in Ireland is planned soon.

🚀 Travel Counsellors launched the TC Co-Pilot AI assistant to boost productivity and personalize customer experiences. Developed in-house over 18 months, it's integrated with their Phenix platform. Initially trialed with 120 users, it's now available to over 2,200 business owners globally. TC Co-Pilot aids in tasks like itinerary building and social media planning. Future updates will expand itinerary options and creative tools. The initiative highlights Travel Counsellors' commitment to innovation without replacing human expertise.