Innovation

By Linda Girrbach, Co-Founder & Head of Hospitality Consulting at RobosizeME We all want smarter systems. Better forecasts. Faster decisions. But intelligence doesn’t appear just because you install an AI…

💻 Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group, discusses AI in hospitality, drawing on her experience in digital transformation and the AI ecosystem in San Francisco. She introduces "calmxiety," the leader's tension between urgency and uncertainty, emphasizing trust, solid foundations, and clarity over hasty tool adoption. Despite AI advancements, she stresses that human service remains vital in hospitality.

💻 Monika Nerger, former Group Global CIO at Mandarin Oriental, discusses leading a digital transformation prioritizing brand DNA over technology. Emphasizing data governance as foundational, the strategy involved cross-functional collaboration to reshape decision-making. The initiative navigated the challenges presented by the pandemic. The discussion highlights the overlooked elements of change leadership, trust, and cultural alignment.

✈️ In 2026, 64% of Brits plan to travel abroad but only 38% have booked flights. Skyscanner introduced the Cheapest Destination Planner tool, revealing top 10 affordable destinations like Lyon, Milan, and Madrid. Just 2% of Brits expected Friday as the cheapest day to fly, yet analysis shows it is. Concerns about cost (62%) and destination indecision (54%) are barriers. Flights to certain destinations are less than £136 return.

📈 Agnelo Fernandes, CEO of Cote Hospitality, discusses 2025's hospitality trends. He emphasizes that people and culture will define industry success over technology and AI. He highlights the increasing complexity of the guest journey and the structural nature of labor challenges. Agnelo notes that even the best technology fails without strong teams, offering insights on leadership and culture. For hospitality leaders facing rapid changes, this discussion provides valuable guidance on sustaining competitive advantage.

📊 In 2025, the hospitality industry grapples with AI’s role in revenue management. While AI excels in data analysis and automation, it lacks the strategic insight of human expertise. Hotels relying solely on AI face inconsistent pricing and missed opportunities. RevOptimum advocates a hybrid approach, combining AI tools with human strategic judgment. Their Revenue & Visibility Assessment helps hotels achieve clarity and sustained growth, ensuring technology enhances rather than replaces strategic decision-making.

💻 In modern hospitality, tech is vital: automation boosts efficiency, while data tools enable real-time pricing. However, frequent context switching—1,200 times daily—cuts productivity by 40%. Post-interruption refocus takes 23 minutes. Demand Calendar centralizes data, reducing tool toggling. It offers a unified platform for Revenue Managers, Sales, and Finance, enhancing decision-making and collaboration. Embrace centralized intelligence to eliminate "Toggle Tax" and maximize efficiency—empower teams to focus on strategizing and guest interaction.

🚀 2026 is a pivotal year with major changes in the digital ecosystem. In 2025, Mirai revamped their services, focusing on AI and a new booking engine for higher conversion. Highlights include a 1% increase in conversions by displaying unavailable rooms, smart filters, and multi-room booking. Strategic updates in Business Intelligence began in April with detailed sales reports. Integration with systems like Mews ensures robust connectivity for hoteliers. These advancements position businesses for success in 2026.