Innovation

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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 4 min

Why Mews acquired Flexkeeping and what it means for hoteliers

💻 Mews has acquired Flexkeeping, their 13th acquisition, to enhance hotel operations. Founded in 2012, Flexkeeping specializes in housekeeping and staff collaboration technology, offering solutions for properties worldwide. The integration promises 40% higher productivity and 45% fewer guest complaints. The partnership aims to streamline housekeeping within the PMS, improving efficiencies and guest experiences. Mews Marketplace will still offer 1,000+ integrations, giving hoteliers the freedom to choose suitable technologies.
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  • 3 min

Open Thynks with Amanda Frank: Commercial Strategy, Thoughtful Tech, and the Future of Hospitality

📈 Amanda Frank, VP of Commercial Strategy at Pallet Hotels, discusses her accidental entry into hospitality and her role in digital transformation. She emphasizes thoughtful technology adoption, highlighting progress over perfection to avoid chaos. Pallet Hotels is expanding in the Northeast, focusing on regional directors managing 10-12 hotels. Excitingly, they're implementing Thynk for an improved sales CRM. Amanda stresses balancing people with innovation, advocating for holistic commercial strategies and building strong brand partnerships.
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  • 5 min

125 – “In the flow” or “On the Flow” comments on work

📈 Google Hotel Search limits organic results to 8%, pushing hotels to strategize amid paid listings. Hubspot and Shopify show AI's service potential, with AI handling 50% of bookings at Navan. ChatGPT now facilitates direct purchases from Etsy and Shopify, bypassing Amazon and Walmart. Overtourism myths highlight crowd management challenges in Bruges. Loyalty in hospitality hinges on recognition, not just rewards, underlining the need for integrated systems and training.
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  • 2 min

My Booking Rewards enhances its tech with…

💻 My Booking Rewards is launching new IT developments globally, including in the UK and Ireland, to enhance automation. They are introducing a scheduling tool for direct messaging and email, alongside an ROI tracker for monitoring event participation and booking values. These tools streamline supplier communication and boost agent productivity. The ROI tracker, launching next month, uses QR codes for easy agent sign-ups and monitors key performance indicators to adapt strategies based on live data.
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New Cloud platform to ‘transform global air…

✈️ SaaS platform SITA ATC Bridge revolutionizes air traffic control by replacing costly legacy systems with a cloud-based solution. Supporting Civil Aviation Authorities and Air Navigation Service Providers, it offers secure, scalable communication across the ICAO AMHS. By eliminating hardware costs and enabling remote access, it reduces costs and complexity. Users benefit from a subscription model and enhanced real-time collaboration, making it ideal for emerging markets and global operations. A patent for this innovation is pending.
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Africa’s travel market welcomes end-to-end…

🗺️ ATPI Group launches the Booking Africa Online platform, enhancing travel management in Africa by integrating flights, hotels, charters, and transportation. It features multi-level approval processes, flexible payments, and compliance with local financial legislation. Pam Kitching, Managing Director, emphasizes the tool's ability to simplify complex travel. Since 2006, ATPI Africa has grown to operate in 28 countries, expanding beyond marine and energy sectors to include corporate, mining, and sports travel.
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  • 4 min

STAAH Product Updates You Can’t Miss – September 2025

📅 September 2025, STAAH released significant updates for its Channel Manager and Booking Engine. The V2 Extranet streamlines room type selection, rate management, and introduces a one-click stop sell. Enhancements in currency formatting and calendar view within Max improve user experience. SwiftBook now features Member Rates, language translations, and new billing address entry options. New channel integrations with TripGain, Flow, and AtticInn expand booking possibilities, enhancing performance and usability.
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  • 1 min

José Andrés Group opens new steakhouse in New York City’s Mercado Little Spain

📖 Joanna Fantozzi, Senior Editor at Nation’s Restaurant News, has over 7 years of experience in the restaurant and hospitality industry. Fantozzi joined Informa’s Restaurants and Food Group in 2018 and has held various positions, including Senior Editor since August 2021. Her work appears in major outlets like The New York Times and Forbes. She has degrees from The College of New Jersey and CUNY's Craig Newmark Graduate School of Journalism.
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The Revenue Blindspot: Seeing What You’re Missing without Data-Driven Revenue Management

📈 Hotels leveraging data-driven revenue management maximize profitability by anticipating demand spikes and optimizing pricing strategies. Lacking system connectivity leads to missed opportunities. Unpredictable pricing and generic strategies hurt guest trust and satisfaction. Predictive analytics and segmentation personalize offers, enhancing loyalty. Human expertise complements technology, ensuring consistent, informed decisions. The partnership between IDeaS and Shiji demonstrates the transformative power of integrated systems in overcoming revenue blind spots and fostering sustainable growth in the hospitality industry.
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