Innovation

✈️ Galaxi concluded a series of UK roadshows in Bristol, Essex, and Cambridge, receiving high praise from travel agents. Supported by London Stansted Airport, the events highlighted the launch of Turkish Airlines from STN in March 2026. Attendees, including global travel brands like Ambassador Cruise Line and JW Marriott Marquis Hotel Dubai, valued the networking opportunities. Josh Lewis, Head of Partnerships at Galaxi, emphasized the importance of face-to-face engagement. The 2026 schedule starts in Ireland this February.

CHICAGO, IL, 18 November — PriceLabs’ Global Host Report 2025, a new survey of more than 1,400 short-term rental hosts around the world, has found that while technology and AI adoption is rising among…

📱 November 18, 2025, in Atlanta, Georgia, USA: Shiji unveils Infrasys POS Move, enhancing mobile hospitality. This innovation allows hotel staff to serve guests anywhere (lobby, pool, restaurant) with iOS devices, enhancing service speed and connection. Initial trials processed hundreds of transactions within hours. Shiji, supporting over 91,000 hotels globally with 5,000 employees, focuses on seamless guest service. IPORT's hardware complements this system, ensuring operational reliability in diverse hospitality settings.

📈 Change management in the hotel industry involves structured methods to implement new processes and tech, enhancing operations and guest experiences. During the pandemic, adaptive hotels thrived. Challenges include staff resistance, tech integration issues, and operational constraints. Solutions: clear communication, staff engagement, tech investment, and standardized processes. Benefits: better guest experiences, employee retention, and profitability. Strategies include setting SMART goals, piloting changes, and celebrating milestones. Tools like Mews PMS aid successful transitions.

🏨 The Hotel Folk, a group of six privately run hotels in Suffolk, has seen its Net Promoter Score rise from 52 in 2021 to 63.5 in 2025. Embracing GuestRevu and AI-powered insights, they’ve improved guest feedback handling and personalisation. Centralised data allows for effective marketing and operational enhancements. AI aids in review management, improving response times and Google rankings, while refurbishment targeting enhances guest experience. The balance of technology and dedicated staff drives their success in hospitality.

Cloud-native spa and leisure business management and bookings platform TRYBE has announced its integration with Customer Data Platform (CDP) and hotel middleware provider IRECKONU, setting a new standard for creating…

Author: Harshinder Chadha, Data Scientist & Machine Learning Engineer @LodgIQ. AI and BI are transforming revenue management, but the future still belongs to those who know how to think. The…

🏨 Kevin King, CEO of Shiji International, received the Lifetime Achievement Visionary Award at the 2025 Hotel Visionary Awards on November 17, 2025, in Atlanta, Georgia. This accolade highlights his over 30 years in hospitality and nearly three decades in hospitality technology, during which Shiji evolved into a global leader in hotel solutions, powering cloud-based systems for over 91,000 hotels worldwide. Shiji employs more than 5,000 people globally.

📈 Harshinder Chadha discusses the transformative impact of AI and BI on hotel revenue management. 76% of a revenue manager's week is wasted on internal tasks, with fragmented data systems slowing decisions. AI systems can automate tasks like rate updates, boosting revenue by 10-15%. A UK hotel used AI for proactive rate adjustments, achieving record profits. Technology enhances human judgment, fostering strategic leadership and improving profitability. Embrace AI and BI to shift from data overload to strategic clarity.

📈 The hospitality industry's data integration challenges are significant, with 93% of hotel leaders identifying system integration as a top priority in 2025 (Skift Research). MuleSoft reports 95% face data integration hurdles, impacting AI implementation. IBM's data breach report cites a $4.44 million average cost, highlighting the industry's vulnerability. Fragmentation causes revenue erosion and operational inefficiencies, increasing costs. Hotels with unified data see 5–15% revenue and 10–30% marketing ROI increases, emphasizing the need for interoperability.