Innovation

📱 London’s The Ned saw a 16% revenue boost in Q1 after launching a new IRIS mobile ordering app. Set in the former Midlands Bank building, the app allows guests to order room service via QR codes, cutting wait times by up to 10 minutes and improving order accuracy to nearly 100%. Orders are primarily app-based, easing pressure on staff. The venue, designed by Sir Edwin Lutyens in 1924, features 12 restaurants, 17 bars, and 250 rooms.

💻 Cendyn facilitated digital growth for Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, enhancing digital user experience across 17 properties in Sri Lanka and the Maldives. Within six months, active website users increased by 71% and conversion rates by 5%. The transformation included a new tech stack integrated with enhanced storytelling and security features. This initiative aligns with Cinnamon Hotels' strategy to meet evolving guest expectations and boost direct revenue.

💻 Dina Belon, President of Staypineapple, discusses the creation of "Chat Pineapple," an AI tool that integrates guest insights. This initiative emphasizes the importance of a culture that enables creativity, converting surveys and guest histories into unique experiences. Belon highlights the significance of the human element in personalizing hospitality services. The conversation also touches on pre-stay guest responses and scaling a culture of surprise and delight.

A new connection to respond to growing demand from European hoteliers for AI-powered, easy-to-use RMS with local connectivity and channel distribution. Sunnyvale, CA, 25 September 2025 – LodgIQ, the AI-powered…

📱 Apaleo launches the Model Context Protocol (MCP) Server in 2025, transforming AI agent deployment in hospitality. The MCP Server standardizes AI interactions across hotel systems, reducing custom coding and enabling faster automation. Apaleo collaborates with hoteliers like citizenM, which has 37 hotels globally, to co-create AI solutions. The initiative promises improved scalability and operational efficiency. The MCP Server follows Apaleo's earlier launch of the Agent Hub, marking a significant innovation in hospitality tech.

📈 SAS company IDeaS partners with Brown Hotels to implement the G3 Revenue Management System (RMS) across properties in Israel, Greece, Cyprus, and Croatia. Since deployment, Brown Hotels reports improved forecast accuracy and room optimization, with a significant revenue uplift. The implementation process included online training and live virtual sessions, aiding in a smooth transition. The system allows Brown Hotels to base rates on demand forecasts, enhancing operational efficiency and strategic decision-making.

📖 Dina Belon, President of Staypineapple, discusses the role of technology in guest experiences with Danica Smith. Dina argues against using kiosks in her hotels, emphasizing the importance of personal interaction. The conversation explores how independent hoteliers can compete with large brands by selecting appropriate tech partners.

📅 In 2025, seamless integration of Global Distribution System (GDS) with Property Management System (PMS), Central Reservation System (CRS), channel managers, and booking engines enhances hotel efficiency. STAAH's solution provides real-time updates, ensuring rate parity and preventing booking errors. Integration eliminates manual work, supports global reach, and offers analytics for better performance tracking. This technological harmony transforms GDS from complex to essential, enabling hotels to secure high-value corporate and government bookings while reducing OTA dependency.

Advanced RMS capabilities to support group’s international growth with data-driven revenue strategies ATHENS — 23 September 2025 — IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software…

Author: Linda Girrbach, Co-Founder & Head of Hospitality Consulting at RobosizeME Introduction What’s the biggest challenge you face running a hotel today? Rising guest expectations, fewer staff, or the constant…