Innovation

💻 Mews, a hospitality operating system, acquired US-based AI company DataChat. DataChat's expertise in natural language processing and data-driven automation will enhance Mews’ development of autonomous agents for hotel operations. These agents will optimize reservations, distribution, and guest experiences. Richard Valtr, Mews' founder, emphasized that the integration will unlock data for smarter operations. Viken Eldemir, CEO of DataChat, highlighted the transformational potential for intelligent personalization in hospitality, advancing Mews' AI roadmap for improved revenue and cost optimization.

💻 Kadam Jeet Jain appointed as CTO of the roomangel Foundation. Tasked with enhancing AI capabilities for their Hive platform, Jain's experience includes co-founding Treebo Hotels and scaling it to over 1,000 hotels in 120 cities. Roomangel's Hive analyzes billions of hotel rates daily, aiming to improve yield and reduce intermediary dependency. The platform aspires to be the AI engine for verified hotel data, transforming travel through real-time, authentic information.

💻 Focus Group has launched Hospitality Cyber, a modular cybersecurity framework for hotels, restaurants, and venues via its Focus on Hospitality division, supporting 200+ UK businesses. This service targets rising cyber threats like phishing and fake OTA campaigns, especially with digital check-ins and cloud PMS. The platform integrates 24/7 SOC, Cyber Essentials, and ZTNA to secure connections, ensuring compliance with GDPR and PCI DSS. Monthly vulnerability scans and advanced email protection enhance security measures.

🗺 AI-powered platform Sojern launched its first European Destinations Advisory Board for 2025. This inaugural meeting took place in Paris with notable members from across Europe, including Emma Gordon from Marketing Manchester and Eleni Mitraki from GNTO. The board focuses on audience measurement, sustainability, and AI-led personalization to bolster destination marketing. Sojern's initiative aims to drive Europe's tourism industry forward by collaborating with tourism leaders to develop innovative solutions for global growth.

💻 Simpson Travel launches the 'Dreamcrafter' holiday finder, a pioneering AI tool, in October 2025. This innovation helps agents find the perfect villa or boutique hotel for clients, offering a personalized, image-led experience. Clients search using terms like 'best infinity pools' or 'uninterrupted sea views.' Managing Director Ed Pyke emphasizes the tool's focus on subjective preferences, enhancing the decision-making process. Head of Trade Sales, Hannah Naylor-Vane, highlights its usefulness for agents and client interaction.

📱 Aristara AI launched a multilingual digital assistant at the Future Hospitality Summit (FHS) World event, enabling real-time information access in over 50 languages via WhatsApp. Delegates can inquire about sessions, speakers, venues, and schedules, while organizers send notifications. Based in Los Angeles, Aristara aims to enhance hotel operations through automation and personalization. This launch marks their entry into the Arabian Gulf, a significant growth area, according to CEO Rosanna Wang.

Miami, FL, October 28, 2025 — Boom, the world’s first AI property management system (AiPMS), has today announced the launch of BAM, the Short-Term Rental (STR) industry’s first-ever Business Agentic Manager. BAM…

📈 Noida, 28th October 2025: RateGain Travel Technologies Limited partners with Royal Orchid Hotels to expand its portfolio. Royal Orchid, with 123 hotels, plans to grow beyond 250 locations. This partnership focuses on adopting RateGain’s AI-first UNO suite to enhance direct bookings and profitability. ICONIQA, a luxury brand under Royal Orchid, will also benefit. RateGain, founded in 2004, serves 3,200+ customers across 100+ countries, emphasizing AI-powered SaaS solutions for the travel and hospitality industry.

📈 Globally, Access Hospitality's survey highlighted inefficiencies in hospitality tech. Disconnected systems result in 16% wasted operational costs and 360 lost hours per year. In the UK and Ireland, managers lose 286 hours annually, while hotels face 322 hours lost. Switzerland tops the list with 470 hours lost, followed by Austria at 382 hours. The US and Indonesia use 4.1 systems, losing 312 hours. Despite this, nearly half of businesses see AI as a solution to enhance efficiency.