Innovation

September 11 event for 2025 at Spring Place NYC brings together hospitality leaders to discuss how AI and digital strategy are shaping the guest experience Paris, France, August 21, 2025.…

🛫 Travelgenix has partnered with Lifts To as a premium supplier for airport transfers, providing clients access to real-time inventory from brands like Ski-Lifts and Golf-Drives. Andy Speight, CEO of Travelgenix, emphasized the partnership's potential to enhance services and unlock new revenue. Gemma Evans of Lifts To highlighted the integration's role in offering seamless, real-time access to their transfer network, enhancing service and business growth opportunities for travel businesses.

📱 Mobile ordering platform IRIS partners with Travel Curious to enhance guest experiences by integrating curated local tours into the IRIS Digital Guest Directory. Available now for Marriott hotels, other properties are expected to follow soon. Guests can book tours online via pre-arrival communications or QR codes. This collaboration aims to boost hotel revenues while enriching guest experiences through local tours and additional services like early check-ins and spa treatments.

📰 Joanna Fantozzi is a Senior Editor at Nation’s Restaurant News and Restaurant Hospitality, with over seven years of experience in the industry. She joined Informa’s Restaurants and Food Group in 2018 and has been in her current role since August 2021. Joanna holds degrees from The College of New Jersey and CUNY. Her work has appeared in major publications like The New York Times and Forbes. Previously, she held editorial positions at Insider and The Daily Meal.

🤖 Chatbots have evolved, now used by over a thousand Mews hotels. With zero connection fees and 1,000+ apps in Mews Marketplace, integration is seamless. New-gen chatbots, enhanced by generative AI, streamline operations, manage guest interactions, and boost revenue. Leading chatbots like Akia, Duve, HiJiffy, and Runnr.ai offer tailored solutions for guest communication, booking management, and upselling. Hotels can initiate chatbot use rapidly by focusing on high-impact areas through Mews Marketplace connections.

📅 Leslie Vial and Christophe Bataillard launched the first Topliner edition today, addressing revenue management, human and technical aspects in the hospitality industry. Focused on a global reinvention, they emphasize collaboration across the ecosystem. Topliner aims to build a community, especially among French speakers. The event features two sessions: a panel with four guests and discussions on artificial intelligence. Further announcements are anticipated in the coming months.

🚿 2Pure Products launched OdorBac Toilet & Scale in August 2025. This dual-purpose cleaner uses bio-surfactants and acids to clean and descale sanitary facilities. Made with 98% natural ingredients, 100% biodegradable, and packaged in 100% recycled plastic, it’s effective up to 500x more than traditional methods. The product is available in 12x1L and 4x5L refill bottles. It is non-corrosive, with a pH of 2.2–3, and no hazard warnings, making it safe for users and the environment.

🏨 Naumi Group and Atmind Group, independent hotel brands, discussed strategies during a webinar in 2025. Naumi operates boutique hotels in Singapore, Australia, and New Zealand, while Atmind has seven properties in Thailand. They face challenges like technology investment, talent acquisition, and data overload. Naumi uses creative, local events for guest engagement, and Atmind employs tailored reports to optimize pricing. Both leverage OTAs strategically for direct bookings. Emphasizing technology helps enhance operations and revenue management.