Global hospitality leader streamlines operations with automation expertise from RobosizeME
PRAGUE, 25 Feb 2025. Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark agreement with RobosizeME to automate critical operational areas, including call center management, distribution, finance, guest services, and review management. This collaboration underscores the Group’s commitment to leveraging cutting-edge technology to enhance efficiency and guest satisfaction while maintaining their high standard of service excellence.
The partnership focuses on deploying RobosizeME’s advanced automation solutions to reduce manual tasks, optimize workflows, and drive consistent, reliable performance across RHG’s global operations. By automating labor-intensive areas such as call center and distribution processes, Radisson Hotel Group aims to improve response times and ensure seamless guest experiences. Similarly, automating finance and review management will enable the company to focus resources on strategic initiatives that directly impact growth and innovation.
“Working with hospitality experts in automation who know the industry has been a game-changer for us,” said Pierre-Baptiste Lechien, Senior Director Revenue Technology from Radisson Hotel Group. “RobosizeME understands the unique challenges of hospitality and brings a tailored approach to automation that aligns perfectly with our operational goals.”
RobosizeME’s automation platform integrates seamlessly with existing systems, ensuring a smooth transition without disruption to daily operations. Early results have shown improvements in efficiency, accuracy, and scalability, further solidifying RHG’s position as a leader in delivering exceptional guest experiences. By automating review management, the hotel group is now able to track and respond to guest feedback faster, enhancing brand reputation and customer loyalty.
“At RobosizeME, we’re thrilled to partner with an iconic brand like Radisson Hotel Group,” said Stephen Burke, CEO of RobosizeME. “Our solutions are designed to simplify complex processes and empower hospitality leaders to focus on what they do best—delighting guests and driving business growth.”
This collaboration highlights a growing trend in the hospitality sector toward embracing automation to address challenges such as labor shortages and rising operational costs. RHG’s adoption of RobosizeME’s solutions reflects a strategic vision for long-term success and innovation.
About RobosizeME:
RobosizeME is a leading provider of AI-enabled process automation (IPA/RPA) solutions tailored to the global hotel industry. By combining digital workers with deep expertise in hotel APIs, RobosizeME streamlines distribution, finance, reservations, and revenue management workflows for global hospitality groups—helping them operate with greater accuracy and efficiency. Backed by advanced security certifications (ISO 27001, GDPR), RobosizeME’s industry-specific automation solutions ensure the highest levels of scalability, data protection, sovereignty, and compliance. Trusted by renowned hotel companies such as Design Hotels, Dorchester Collection, GHA, Kempinski, Loews Hotels, Louvre Hotels, Radisson, and more, RobosizeME continues to set the standard for secure, specialized automation in the hospitality sector. For more information, visit www.robosize.me.
About Radisson Hotel Group:
Radisson Hotel Group is a rapidly expanding international hotel group, operating in EMEA and APAC with over 1,460 hotels in operation and under development in +100 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and Prize by Radisson brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is Radisson Hotel Group’s loyalty program, which delivers an elevated experience that makes Every Moment Matter, counting more than 20 million members. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, Middle East, Africa, and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely Carbon Compensated.
At Radisson Hotel Group we care for people, communities and planet and aim to be Net Zero by 2050 based on the approved Science Based Targets. With unique solutions such as carbon compensated Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics.
The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group’s portfolio are subject to health and safety requirements, ensuring we always care for our guests and team members.
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