Track Kempinski Hotels in one place. This hub aggregates the latest news and openings across Europe’s oldest luxury hotel group, as covered by trusted sources. Follow a heritage name in luxury hospitality.
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Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
20 July 2026Monday is a technology-heavy start to the week, anchored by a Hospitality Net original that put the people who buy hotel technology and the people who build it in one room. The themes it surfaced, cost versus experience, who owns the data, and how hard it still is to integrate, run through much of the day’s other coverage. There is deal news too, from Riyadh to Cairo to Greater China. Inside the room where PMS chiefs and hotel CIOs spoke…
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Shiji’s Infrasys POS Enhances Dining Experience at The Capitol Kempinski Hotel Singapore with Seamless Technology Integration
20 July 2026💬 Singapore, July 20, 2026 – Shiji highlights its Infrasys POS at The Capitol Kempinski Hotel Singapore, enhancing dining experiences. Located in Singapore’s civic district, the hotel combines heritage and modern luxury with 155 rooms. Infrasys POS, tailored for high-end hospitality, ensures seamless operations. Kempinski, founded in 1872, operates 75 luxury hotels in 33 countries. The hotel, part of Capitol Singapore, features a mall and residences, emphasizing luxury and innovation in hospitality.
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Global Hotel Alliance Announces 2026 Award Winners; Wharf Hotels and Anantara Mai Khao Phuket Villas Take Top Honors
7 July 2026🏨 July 5, 2026, aboard the Seven Seas Splendor, the Global Hotel Alliance (GHA) awarded outstanding achievements in hospitality. Wharf Hotels won Best Brand Performance, while Anantara Mai Khao Phuket Villas earned Hotel of the Year. Lanson Place Parliament Gardens, Melbourne, received Best New Hotel. Cheval Collection, Kempinski Hotels, and Outrigger Resorts & Hotels were also recognized. The event celebrated milestones, with The Leela Palaces, Hotels and Resorts marking 20 years with GHA. Arthur Guérin-Boëri delivered a keynote address.
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Armella Stepan Appointed Managing Director of AKA Beverly Hills to Enhance Long-Stay Luxury Experience
25 June 2026🗽 June 25, 2026, in Beverly Hills, California, Armella Stepan becomes the Managing Director of AKA Beverly Hills. With a background in luxury hospitality at RIHGA Royal, Kempinski, Rosewood, Shutters on the Beach, and Hotel Casa del Mar, Stepan aims to enhance long-stay luxury with privacy, flexibility, and personalized service. Her leadership will focus on deepening ties with the local community and refining guest experiences, offering accommodations for long-term stays with full amenities in the heart of Beverly Hills.
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RobosizeME Cuts Loyalty Point Update Times From Three to Four Days to Under 24 Hours For Global Hotel Program
10 June 2026Automation initiative accelerates loyalty processing for one of the world’s largest hotel loyalty programs ahead of HITEC 2026 Wilmington, Delaware, June 10, 2026 – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to hotel groups, today announced the expansion of its work with one of the world’s largest hotel loyalty programs. The initiative has significantly accelerated loyalty point processing times, reducing the wait for members to see updated points in their accounts from three to four days to…
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Luxury U.S. Hotel Group Increases Monthly Time Savings To More Than 3,000 Hours With RobosizeME Automation
9 June 2026Hospitality operator exceeds original 600 hour savings target by five times through finance and operational workflow automation Wilmington, Delaware – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to hotel groups, today announced that a luxury-focused U.S. hotel group has surpassed 3,000 hours saved per month through an ongoing hospitality automation initiative, significantly exceeding the organization’s original goal of saving 600 monthly operational hours. The hotel group, which operates a portfolio of luxury and lifestyle properties across major…
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Booking Holdings and Airbnb Invest in AI Travel Ventures to Navigate Potential Impact of Agentic Assistants on OTA Models
8 June 2026📈 Booking Holdings and Airbnb are investing in AI travel ventures to adapt to evolving travel technology. This strategic move impacts hotels, as these platforms could control both booking engines and AI-driven travel assistants. Dr. Aradhana Khowala emphasizes genuine sustainability in hospitality, while Bernold Schroeder advocates for resilient leadership. The EU sustainability law takes effect in September. The focus for hotels should be on clean data and open integrations to effectively implement AI tools, as poorly managed data will hinder…
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Bernold Schroeder Leaves Kempinski to Launch New Hotel Venture with Singapore’s Perennial Group After Record Results
8 June 2026📈 At the EHL HumanX Summit in Lausanne, Bernold Schroeder, CEO of MINPER Hotels, shared his journey from leading Europe’s Kempinski Hotels to co-founding a new venture with Singapore’s Perennial. Schroeder, with 30+ years of experience across Europe and Asia, managed Kempinski through the pandemic, achieving record results. Underlying his leadership, no layoffs occurred; temporary salary cuts were later reimbursed. He emphasizes focusing on core priorities and the importance of communication during crises.
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RobosizeME Automates Loyalty and Guest Point Processing for Major U.S. Gaming & Casino Operator
3 June 2026Automation initiatives streamline loyalty point updates and guest services across complex casino and hospitality environments Wilmington, Delaware, [Month] [Day], 2026 – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to hotel groups and resorts, today announced an expanded automation initiative with a major U.S. gaming and hospitality operator. The project focuses on automating high-volume loyalty and guest point workflows across casino and hotel systems, helping ensure faster, more consistent point updates for players while reducing manual handling for…
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Global Hotel Alliance Achieves 24% Revenue Growth in Q1 2023, Reaches $921 Million with 35 Million Loyalty Members
19 May 2026🏨 Global Hotel Alliance (GHA), founded in 2004 by four hotel chains, has expanded to over 50 brands and 1,000 hotels across 100 countries. In Q1, hotel revenues rose 24% year-over-year to $921 million, with cross-brand revenue increasing 40% to $135 million. GHA’s loyalty program, DISCOVERY, boasts 35 million members using DISCOVERY Dollars, contributing to $3.2 billion revenue last year. CEO Chris Hartley emphasizes strategic collaboration for independent brands to thrive against consolidated competitors.
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RobosizeME Introduces VIP Guest Recognition Automation for Hotels Using OPERA Cloud
18 May 2026New automation solution enables consistent VIP identification and service delivery through direct integration with OPERA Cloud Wilmington, Delaware, May 18, 2026 – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to hotel groups, has announced the launch of its VIP Guest Recognition automation, now fully integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). The solution enables hotels to automatically identify, classify, and operationalize VIP guest data across reservations and profiles, ensuring consistent recognition and service…
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Airbnb CEO Claims AI Fails to Revolutionize Travel, While Booking Holdings Launches AI Startup
14 May 2026🤖 Airbnb CEO Brian Chesky recently highlighted that AI distribution in travel remains unsolved. Meanwhile, Booking Holdings is launching an AI travel startup with Kayak’s founders, aiming to innovate in this area. Despite Expedia’s strong first quarter, Wall Street remains unimpressed, reflecting concerns about AI adaptability. Kempinski is opting for asset-heavy strategies for luxury experiences, diverging from the profitable yet commoditizing asset-light models. The travel industry is seeing a technology-driven transformation, with AI being a focal point.
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Kempinski Acquires Augustine Hotel in Prague, Marking First Wholly Owned Hotel in Over 50 Years
14 May 2026🏨 Kempinski Group, led by CEO Barbara Muckermann, is diverging from industry trends by acquiring hotels instead of adopting an asset-light model. They’ve recently bought Augustine Hotel, Prague, marking their first wholly owned hotel in over 50 years. Kempinski aims to offer distinctive experiences by controlling both the asset and operations. This strategy focuses on long-term value and innovation, contrasting with common real estate investor approaches, and is expected to strengthen their brand and asset portfolio.
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Hotels Lose Up to 2% of OTA Revenue Monthly. RobosizeME’s New Automation Addresses That Leakage
11 May 2026Enhanced OTA VCC reconciliation automation, now available on RobosizeME’s new website, enables hotel groups to identify and recover lost revenue daily. Wilmington, Delaware – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to hotels groups, has launched an enhanced version of its widely adopted automation, Reconciliation of OTA Virtual Credit Card Balances, designed to help hotels identify and recover revenue lost through discrepancies in OTA VCC payments. With industry data indicating that hotels lose between 1–2% of OTA…
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RobosizeME Unveils Its Automation Center, Bringing Performance Tracking and ROI Forecasting to Hotel Groups
5 May 2026New Automation Center gives operators a single interface to monitor live workflow activity, access run histories, and model cost savings before deployment Wilmington, Delaware, May 5, 2026 – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to the global hotel industry, is making its Automation Center available, a platform designed to give hotel operators full visibility into the performance and impact of their automated workflows. Combining real-time monitoring with pre-deployment ROI forecasting, the solution allows hotels to both…
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Shiji’s Iceportal Content Achieves 100% Customer Retention in 2025, Distributing Over 2.5 Million Images Globally
21 April 2026📷 Barcelona, Spain, April 21, 2026 – Shiji’s Iceportal Content achieved an impressive 100% customer retention rate in 2025. The platform supports over 65,000 hotels globally, distributing more than 2.5 million images across 600+ channels, including Booking.com and Expedia. Trusted by major brands like Kempinski and Radisson, Iceportal ensures secure, consistent content. Shiji’s platform, backed by 5,000 employees, serves 91,000 hotels worldwide, reinforcing its leadership in hospitality technology.
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Rüya Istanbul Opens at Çırağan Palace Kempinski, Showcasing Anatolian Cuisine and Rich Cultural Design by Conran & Partners
20 April 2026🍴 Rüya Istanbul has launched at Çırağan Palace Kempinski, Istanbul, reconnecting its Anatolian culinary roots after successes in Dubai, Cannes, and Riyadh. Conran & Partners designed the interior, merging Eastern and Western influences, with Byzantine architecture inspirations. Notable features include custom pendant lights, Seljuk Star partitions, and turquoise tables, culminating in a terrace overlooking the palace gardens. The design narrates a rich cultural heritage, blending traditional Turkish elements with modern aesthetics.
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Barceló and Kempinski Form Strategic Alliance to Enhance Global Distribution and Luxury Market Presence
10 April 2026🏨 Barceló and Kempinski, owned by the Bahraini royal family, have formed a service partnership to enhance management tools and distribution. Barceló, known for all-inclusive resorts, gains access to Kempinski’s luxury destinations in the Middle East, Asia, and Central Europe. Kempinski, led by Barbara Muckermann, benefits from Barceló’s commercial and technological strengths. Details about the number and location of involved hotels remain unspecified. This alliance is strategic, not a merger or acquisition.
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Kenji Bourquin-Quéva Appointed General Manager of Sanderson London, Leading Strategic Operations and Refurbishment Efforts
9 April 2026🏨 Kenji Bourquin-Quéva has been appointed as the general manager of Sanderson London as of September 2025. With over 10 years in hospitality, he previously managed the hotel’s operations, overseeing 150 rooms and 130 staff. His career includes roles at St Martins Lane London, Butterfly Hospitality Group, Kempinski, and InterContinental. He aims to enhance commercial performance and guest experience during a refurbishment phase.
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Accor Expands Global Presence with Over 180 Hotels Open and Strong Pipeline, Revealed at IHIF 2026
6 April 2026🏨 In 2026, Accor leaders gathered at the International Hospitality Investment Forum (IHIF EMEA) in Berlin to discuss hospitality’s future. Key topics included development strategy and branded residences. Accor aims to grow by combining brand identity with flexibility, boasting over 180 hotels globally and an expanding pipeline. Leaders like Sébastien Bazin provided insights on market navigation, with contributions from Camil Yazbeck, Daniel von Barloewen, Lindsay McGinn, and Yannick Wagner.
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Hospitality Industry Sees Changing Booking Patterns; Demand Shifts from GCC to Europe with Leisure Leading Recovery
3 April 2026🗺️ Paris and the Middle East are experiencing shifts in travel behavior, not a decline. Shorter booking windows, more price comparisons, and demand redistribution are evident. Middle Eastern brands anticipate a rebound by May and normalization by Q4. Leisure travel recovers first, followed by MICE. European destinations, like Spain during Easter, see increased demand, while geopolitical concerns redirect travel to safer choices. The key is agility and close customer and partner engagement, with volatility as the new normal.
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Kempinski Hotels Acquires Augustine Hotel Prague, Marking First Acquisition in Over 50 Years and Strategic Shift
2 April 2026🏨 Kempinski Hotels acquired Augustine Hotel Prague, its first acquisition since 1970. Located in historic Malá Strana near Prague Castle, the property features 101 guest rooms, 20 suites, specialty restaurants, and a spa. The hotel will operate as a white-label luxury property from April 1, 2026, undergoing refurbishment before rebranding under Kempinski in late 2026. The acquisition aligns with Kempinski’s shift to an asset-heavier model and aims to enhance its luxury brand identity.
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Kempinski Acquires Augustine Hotel in Prague, First Acquisition in Over 50 Years, Plans 2026 Rebranding
2 April 2026🏨 In 2009, St. Thomas Augustinian Monastery in Prague was converted into a luxury hotel by Waldeck Capital and Raiffeisen Evolution. Managed by Rocco Forte’s group until 2012, ownership later shifted to Raiffeisen, then GledenInvest under Marriott’s Autograph Collection. Kempinski acquired the hotel, marking their first purchase since 1970, aligning with a new capital-intensive strategy. The 101-key hotel, nestled in Malá Strana, will undergo refurbishment and be rebranded under Kempinski by 2026.
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Hotel Executives at IHIF Discuss Adapting to Early-Stage Travel Decisions Driven by Social Media and AI Tools
26 March 2026📈 In Berlin at the International Hospitality Investment Forum (IHIF) this week, executives from Hilton, Marriott, TUI, Minor, and Kempinski discussed how they are adapting to traveler behavior changes. With travelers deciding their trips earlier via social platforms, recommendations, and AI tools, hotels must adjust their marketing strategies. Peter Krueger, TUI Holiday Experiences CEO, emphasized the shift, noting people now search for experiences like “best diving spots in Africa,” rather than specific hotel types.
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RobosizeME Launches Comprehensive New Website to Help Global Hotel Groups Reclaim Millions in Costs Through Workflow Automation
24 March 2026Hospitality’s new digital hub empowers decision-makers to easily identify secure, predictable automations, currently saving over 200,000 labor hours annually across 5,000+ hotels globally. OLOMOUC, CZECH REPUBLIC, March 24, 2026 – RobosizeME, a leading provider of AI-enabled workflow automation solutions tailored to the global hotel industry, today announced the launch of its brand-new website (https://www.robosize.me/). This expertise is grounded in 5,000+ live hotel deployments, where over 200,000 hours of manual work are already being saved each year. This newly designed platform…
