Innovation

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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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Thoughtful Thursday – Cleaner. Clearer. Faster. SwiftBook’s New Datepicker Is Live

📅 SwiftBook's new datepicker design makes booking smoother by streamlining the calendar, removing clutter, and marking unavailable dates with an "x". Hotels can enable this via the BE Themes module. The Baymard Institute notes 27% of users abandon bookings due to complicated processes. These updates reduce confusion, improve mobile usability, and align with UX best practices, thus enhancing user experience and preventing booking drop-offs.
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OKKAMI Web App 2.0: Redefining the Future of Smart Property

💻 Web App 2.0 by OKKAMI redefines smart property management with innovations in guest connectivity and operational efficiency. Featuring a modern, scalable interface, it suits hotels, restaurants, spas, and residences. Its PWA technology enables direct browser installation and offline support, enhancing user experience without App Store dependency. This advancement promotes quick, seamless operations with optimized performance, smart caching, and lazy loading, aiming to revolutionize hospitality services across various industries.
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Travelgenix welcomes Lifts To as premium…

🛫 Travelgenix has partnered with Lifts To as a premium supplier for airport transfers, providing clients access to real-time inventory from brands like Ski-Lifts and Golf-Drives. Andy Speight, CEO of Travelgenix, emphasized the partnership's potential to enhance services and unlock new revenue. Gemma Evans of Lifts To highlighted the integration's role in offering seamless, real-time access to their transfer network, enhancing service and business growth opportunities for travel businesses.
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IRIS partners with Travel Curious for…

📱 Mobile ordering platform IRIS partners with Travel Curious to enhance guest experiences by integrating curated local tours into the IRIS Digital Guest Directory. Available now for Marriott hotels, other properties are expected to follow soon. Guests can book tours online via pre-arrival communications or QR codes. This collaboration aims to boost hotel revenues while enriching guest experiences through local tours and additional services like early check-ins and spa treatments.
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Patina Group is debuting Hencraft, a new chicken concept, in Buffalo, N.Y.

📰 Joanna Fantozzi is a Senior Editor at Nation’s Restaurant News and Restaurant Hospitality, with over seven years of experience in the industry. She joined Informa’s Restaurants and Food Group in 2018 and has been in her current role since August 2021. Joanna holds degrees from The College of New Jersey and CUNY. Her work has appeared in major publications like The New York Times and Forbes. Previously, she held editorial positions at Insider and The Daily Meal.
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Hotel chatbots are having a moment – here’s how to make them work for you

🤖 Chatbots have evolved, now used by over a thousand Mews hotels. With zero connection fees and 1,000+ apps in Mews Marketplace, integration is seamless. New-gen chatbots, enhanced by generative AI, streamline operations, manage guest interactions, and boost revenue. Leading chatbots like Akia, Duve, HiJiffy, and Runnr.ai offer tailored solutions for guest communication, booking management, and upselling. Hotels can initiate chatbot use rapidly by focusing on high-impact areas through Mews Marketplace connections.
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Topliner 2025: “The subject of the top line represents a major turning point”

📅 Leslie Vial and Christophe Bataillard launched the first Topliner edition today, addressing revenue management, human and technical aspects in the hospitality industry. Focused on a global reinvention, they emphasize collaboration across the ecosystem. Topliner aims to build a community, especially among French speakers. The event features two sessions: a panel with four guests and discussions on artificial intelligence. Further announcements are anticipated in the coming months.
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2Pure Products launches revolutionary OdorBac Toilet & Scale  

🚿 2Pure Products launched OdorBac Toilet & Scale in August 2025. This dual-purpose cleaner uses bio-surfactants and acids to clean and descale sanitary facilities. Made with 98% natural ingredients, 100% biodegradable, and packaged in 100% recycled plastic, it’s effective up to 500x more than traditional methods. The product is available in 12x1L and 4x5L refill bottles. It is non-corrosive, with a pH of 2.2–3, and no hazard warnings, making it safe for users and the environment.
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Explore, Book, and Experience Dusit Thani Pattaya Through the OKKAMI-Powered App

📱 OKKAMI powers the Dusit Hotels & Rewards App, available on iOS and Android, uniting all Dusit properties like Dusit Thani Pattaya. Guests manage bookings, check rates, and access early bird offers through the app. The Dining section features The Bay, The Cascade Restaurant, and more, for reservations or in-room dining. The app also includes experiences, wellness treatments, and Dusit Gold membership management, ensuring a personalized and connected stay.
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